The Headliner Doctor

Auto Accessories, Upholstering, Leather & Vinyl Repair,

About us

We caapt cash, check, and all major credit cards! We currently have 5 employees!

Business highlights

14 years of trusted experience
Emergency Services Offered

Services we offer

Headliner, carpet, and headlight restoration

Amenities

Free Estimates
Yes
Warranties
Yes
Emergency Services
Yes


Accepted payment methods

Check

Reviews

2.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
25%
4
0%
3
0%
2
0%
1
75%


Rating CategoryRating out of 5
quality
2.0
value
2.3
professionalism
2.0
responsiveness
2.0
punctuality
2.0
Showing 1-4 of 4 reviews

Robin C.
07/2016
1.0
upholstery, Uncategorized
  + 0 more
Marcelo Bump with The headliner Doctor came out on July 19, 2016 and removed my old headliner fabric, glued and reinstalled my headliner. Once he was reinstalling it he informed me that it was too hot to install and that the glue wasn't adhering properly but that once it cooled off I just need to press the places that were falling and they would adhere and if there was any problems to call him. I pressed my headliner in many places the minimum of 15 times. I set a timer and did it every half hour and one final time at 10 pm. The following morning it was still dropping all over the place. He also got oil on it and told me after 3 days to wipe it clean. I called him on July 20, 2016 and he said that he would return on Monday July 25th, 2016 at 11 am to shoot more glue under/into the headliner. He never showed and I called him multiple times and left him many text. I also called his other job at Homestore Realtors in Loganville and left him a message. He still hasn't returned my call or text. I left him a message on facebook....and still nothing. I have pictures on my cell phone. I checked to see if my check had cleared and it was written to him and I put a memo on it for new headliner. I am going to file a law suit against him in small claims in Gwinnett County.
Description of Work: He removed my old headliner on my van and glued new fabric and reinstalled my headliner.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$400

Darren G.
03/2016
5.0
car accessories
  + -1 more
unknown
Description of Work: Replaced headliner in 1999 Jeep

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Joleen M.
01/2016
1.0
car accessories
  + -1 more
unknown
Description of Work: He was late coming to my home. The headliners starting coming off the car so I called him and he would not return my phone calls. No customer service, avoided calls and did not call back. I would never recommend this person to anyone.

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

Joleen M.
06/2015
1.0
car accessories
  + -1 more
.
Description of Work: Replaced 6 headline pillars in my BMW. At the time of the service the liners looked good but a few weeks later the liners were bubbling up and no laying flat. I called and text Marcelo over 10 times from my cell phone with no response. I called from my work phone and he pick right up stating that he had sent me an email. I stated that I never receive an email so I sent him a text with my email address on June 1st. I still have not received an email or a phone call. I was told that there was a warranty but if he will not call you back then there is no warranty. Poor customer service or should I say no customer service.

Rating CategoryRating out of 5
quality
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$150

    Contact information

    unknown, Lawrenceville, GA 30045


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed

    Licensing

    Bonded

    Insured
    State Contractor License Requirements

    All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

    *Contact business to see additional licenses.


    Service Categories

    Auto Accessories,
    Upholstering,
    Leather & Vinyl Repair,
    Upholstering - Boat & Auto,
    Carpet Sales and Installation

    FAQ

    The Headliner Doctor is currently rated 2 overall out of 5.

    Sunday: Closed

    Monday: 8:00 AM - 5:00 PM

    Tuesday: 8:00 AM - 5:00 PM

    Wednesday: 8:00 AM - 5:00 PM

    Thursday: 8:00 AM - 5:00 PM

    Friday: 8:00 AM - 5:00 PM

    Saturday: Closed

    The Headliner Doctor accepts the following forms of payment: Check
    Yes, The Headliner Doctor offers free project estimates.
    No, The Headliner Doctor does not offer eco-friendly accreditations.
    No, The Headliner Doctor does not offer a senior discount.
    Yes, The Headliner Doctor offers emergency services.
    Yes, The Headliner Doctor offers warranties.
    The Headliner Doctor offers the following services: Headliner, carpet, and headlight restoration

    Contact information

    unknown, Lawrenceville, GA 30045


    Service hours

    Sunday:
    Closed
    Monday:
    8:00 AM - 5:00 PM
    Tuesday:
    8:00 AM - 5:00 PM
    Wednesday:
    8:00 AM - 5:00 PM
    Thursday:
    8:00 AM - 5:00 PM
    Friday:
    8:00 AM - 5:00 PM
    Saturday:
    Closed