Biltmore Roofing

DO NOT, under any circumstances, hire this company. Their repair guy was supposed to be here at 11:00am to inspect/repair a roof leak and did not show up until 4:30pm. He supposedly repaired the roof but it's now three weeks later and the SAME AREA is leaking again. TERRIBLE customer service and TERRIBLE quality.

Did you read my review? It was HORRIBLE!

Biltmore Roofing was hired by my tenant after a warranty company sent them to my property for roof repair which was a result of storm damage.  They were hired to perform mold remediation and additional repairs. 
Although they did perform some repairs and mold remediation, they threw out a number of items that could have and should have been cleaned (for example, linens and bedding, new yarn in bags; dishes); they threw out items being used (paint just purchased, shower rods), they damaged my property (tearing shelving off walls and scratching/gouging wooden floors) and removed items from the house and left them out (a heating/ac- unit from a sun-room), which then "disappeared", and damaged walls and floors.  These are just my items as the homeowner; they also threw out items (linens, towels, bedding,
clothing, etc.) belonging to my tenant and caused damage to her furniture.
When they submitted a final bill for over $9,000, it included the following:
(1)  They neglected to include a deposit of $1,915 paid against my deductible and deduct that from\ the amount they claim I owe.
(2)  They charged me $5600+, which was paid to my tenant, under her insurance and her claim, and which
I am not responsible for.
(3)  They charged me for windows which had been paid for by the insurance company.
(4)  They also did not deduct for items that had been approved by the insurance company and for which they had been paid, but which they had not performed, which resulted in an overpayment by me.
When I disputed these items, Biltmore?s response was to tell me I was confused and to offer to send me videos and pictures.  When I questioned why they thought I was confused and why they thought pictures would address my issues,
they did not address any of the above mentioned issues, but instead threatened to file a lien against my property.  I
then told them to send the videos and asked them to hold off on any action.  Instead, they sent a certified letter with
notice of filing a lien against my property.
About two weeks after that, one of their employees called my tenant and threatened her with a call to child protective
services if this matter was not settled to their satisfaction.