Aqua Bella Luxury Pools

"Firstly, the claim made regarding the charges is incorrect and appears to be an inflated misrepresentation. As per our agreement, homeowners are responsible for paying the adjusted amount if cancellation occurs within six months. To clarify the situation: -Your pool, which is over 25 years old, had a leak that several other companies and the original builder could not locate. Our team of four professionals, at a rate of $200 per hour, successfully identified the issue within nine hours, which you were promptly notified of. -The $4,000?$6,000 estimate was for a semi-major repair of your severely neglected pool. Despite the discovery, these repairs were never carried out, and thus, you were not charged for them. -The final bill of $844 covered one week of service cleanings, documented chemical usage, and the adjusted cancellation fee, which includes the last four weeks of service as per the 30-day termination notice. -Throughout our service period, you consistently praised our work, and there were no complaints until a recent incident involving one of our technicians. After this, it was suggested that our team park on the street, which is nearly 100 yards up a steep driveway. As you may understand, this would significantly increase the time required for service due to the necessary trips to the vehicle. We mentioned that either an adjustment in time could be made, or you could seek another service provider if this was unsatisfactory. Our goal is to provide the best possible service to all our clients, and we take pride in maintaining positive relationships, as reflected in our strong reviews across social media."

"Your wonderful Mary. Thank you so much."

"Thank you so much for your rating and review. It was a pleasure doing buisness with you. We look forward to working with you in the future."

"Thank you so much. It was a pleasure working with you both. We really appreciate your kind words. We look forward to working with you in the future."

"Thank you for your business."

"It's customers like you that give us our great customer service skills. Thank you for taking the time out of your day to recognize our company."