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Ace & A Heating & Air Conditioning of Gwinnett Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
Family Owned Since 1975. 24 hour emergency service. Service all of Gwinnett, Barrow and Walton Counties and some surrounding areas. Additional email - [email protected].
Business highlights
Emergency services offered
50 years of experience
Services we offer
Residential and commercial repair HVAC and ruud equipment, including electronic air filtration system and UV light & air purification systems., recommend and install
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.538 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 5% | ||
| 8% | ||
| 3% | ||
| 5% |
Showing 1-25 of 38 reviews
Kathleen H.
Feb 2017
Excellent! They replaced my A/C unit for me last summer and have always done a Wonderful job!
Michael R.
Jan 2017
unknown
Tracy J.
Dec 2016
They maintained my heating and air. They're good people.
Cindy C.
Aug 2016
I think they do what we ask them to do. I'm happy with their work. I'm not thrilled just because we don't ask them to do anything. We ask them to service and they do a good job with that.
Gilbert B.
Aug 2016
Terrible installation, lacked transparency and service was of an amateur.
David B.
Jul 2016
I purchased an air conditioner run capacitor. I was charged $40. After I installed the capacitor, I checked to see if $40 was a fair price. What I discovered was shocking. Amazon charges $7.65 and another local parts supply vendor charges $21 for the exact same capacitor (same manufacturer and part # as the one I purchased). I returned to Ace & A to ask if they had made a mistake and mischarged me. They said no, that their price is $40. I understand that they cannot compete with the price that Amazon charges, but the fact that they charge almost twice as much as another local vendor is ridiculous. I learned a valuable lesson from this experience. I won't do business with Ace & A again and recommend you don't either.
JeanneMarie V.
Aug 2015
They shortened and moved some duct work in the basement to allow for better use of basement space. As usual they were wonderful. We have been using this company for over 30 years in 3 different homes. We have had everything from routine check ups to completely replacing heating and airconditioning systems. They have been reliable, prompt, courteous, efficient. They have done very well at solving problems and finding the most cost effective ways to fix things. They have been there for routine as well as emergencies. I can't find anything bad to say.
Will F.
Aug 2015
The air conditioner was making weird noises on top of having a burning smell so we turned it off. They came the next did and performed an evaluation. After the estimate, I talked to some friends who informed me that the cost they quoted was very comparable to other air conditioning places. So they fixed it and all has been great since then.
Gerold M.
Mar 2015
I've done business with them off and on for a long time.When they say there're gonna come out there're out, its not like later on in the day. I would use them in the future and recommend them to other people.
Jane F.
Jan 2015
The technicians are always punctual and professional. Repair costs were very reasonable and the maintenance plan is an affordable and convenient way to keep our systems running year round. We will definitely use them for future repairs and would recommend their services.
Dennis D.
Aug 2014
They charged $79.95 for a service call. There was a minor repair that needed to be done to the compressor. Rather than charging for labor and parts, he included the cost of the minor repair in the service call fee. I really appreciated that. The technician, Mark, was so helpful and great to work with.
Lydia G.
Dec 2013
I really like them and I have used them for years. The price as far as I know is in line with everyone else. It is still working great. I am very pleased with them.
STEVEN E.
Nov 2013
Ron was very courteous and explained every step of his checks on each of the furnaces in my home. Ron was on time and left my home as he found it. In checking one of the furnaces in the attic, he found that a light bulb was burned out and replaced it for eliminating me having to climb the attic ladder to replace. Ron was very professional and knowledgeable.
James D.
Oct 2013
We have been using them for 15 years now. They are very reliable and usually, they can come out the same day I call. I really like when David comes to the house and he always explains what he is doing as he is doing it. They are very professional and clean. Their prices are reasonable.
Heidi F.
Jul 2013
I really liked them. They were on time, prompt and very courteous. I would highly recommend them.
Rodney M.
Jun 2012
Lathena W.
Jun 2012
I called Ace & A Heating & Air after checking with the BBB, for a service call for my 75 year old mother. Her air conditioner was no longer cooling her house. They had a service man at her house within a couple of hours. Their service man found a broken wire. I was so relieved that we didn't need to buy a new air conditioner!!! I highly recommend Ace & A, they were very prompt, curtious, professional, and most importantly, honest!! Thank you Ace & A!!!
Kate S.
May 2012
Ace & A of Lawrenceville, came out checked both units, found low voltage wires cut ( by my landscaper ) Rodney came out that morning and fixed the problem, he was fast and efficient and did not try to sell me anything. He told me the units were in great shapeexcept for the low voltage wire thing which Rodney told me it would be a quick repair and it was, he also took time to make sure my filters were clean and that everything was running fine and looking good.very honest and respectful from beginning to end it was a great experience ,they get 5 stars in my book, p.s. party was great !!! Thanks Rodney and Ace & A !!!!!
Marion J.
May 2012
The service man was fast and efficient. He was knowledgable and very pleasant...and quiet....our baby was asleep.
Richard M.
Dec 2011
For approximately 25 years we have used Ace & A Heating & A/C (located in Lawrenceville) for semi-annual inspections. For the past 2 years I have talked to Jody, the technician, about replacing our air conditioning unit. Jody told me that the new compressor would fit in the current compressor space. During Jody's last inspection, I received a quote for replacing our unit. Jody explained the warranties on the new unit.
On July 2 (Saturday) our air conditioner stopped working. I called the office and approximately 2 hours later a technician arrived and started the unit. We scheduled an appointment to replace my unit with a new thermostat for July 5.
On July 5 the technicians arrived at the scheduled time. They started and finished at approximately 3:00 PM. The repairmen cleaned up and removed the old unit to my satisfaction.
On July 8 I called to replace our new thermostat with a 5-2 day model. At 4:00 PM a technician arrived and installed the new thermostat.
On July 18 I asked Ace & A about my new unit warranties. They gave me the model numbers, serial numbers and warranties. They said the installation was registered with RUDD Heating. I asked them if they would send me this information. I received the information within three days.
I would highly recommend Ace & A.
On July 2 (Saturday) our air conditioner stopped working. I called the office and approximately 2 hours later a technician arrived and started the unit. We scheduled an appointment to replace my unit with a new thermostat for July 5.
On July 5 the technicians arrived at the scheduled time. They started and finished at approximately 3:00 PM. The repairmen cleaned up and removed the old unit to my satisfaction.
On July 8 I called to replace our new thermostat with a 5-2 day model. At 4:00 PM a technician arrived and installed the new thermostat.
On July 18 I asked Ace & A about my new unit warranties. They gave me the model numbers, serial numbers and warranties. They said the installation was registered with RUDD Heating. I asked them if they would send me this information. I received the information within three days.
I would highly recommend Ace & A.
NANCY M.
Jul 2010
NOT GOOD
Response from Ace & A Heating & Air Conditioning of Gwinnett Inc
"It was our pleasure to serve you for your HVAC needs. We want all of our customers to feel that their services were performed satisfactory and they were pleased with having selected our business. We are always anxious to improve our high standards and appreciate your comments and suggestions about the services we provide. We are very upset that your experience did not meet with our, and your, expectations and would love to have the chance to mend our relationship. Please accept our sincere apologies and as a token of our good faith a free service inspection would be granted to you if you choose to give us another try. Just call and give the office staff your name. Thanking you, Debbie Owens Ace & A Heating & Air Conditioning of Gwinnett"
Aiman A.
May 2010
My air conditioning had died, they came out to fix it. It turned out a coil needed to be replaced. I work long hours, and I needed it done quickly. I had to leave a key for them because I couldn't be there. I got a call at work later in the day, that the service contractor locked himself out of my condo, and had to call a locksmith to get into my home. I had to get it serviced again this year, and realized he never replaced the air filter. There were loose screws all over that compartment. I didn't know anyone else, so I felt like I had no choice but to call them again. They told me that they also never even initially filled up the freon, so I have been running for 2 years on low freon. The second serviceman who came out, did refill the freon at no charge to me. Overall, I wasn't pleased with their work, but happy I called them second time because I would have pay for the freon fill and the air filter, if I had called someone else.
Response from Ace & A Heating & Air Conditioning of Gwinnett Inc
"We are pleased that you took the time to rate our company but we are sorry to inform you that you rated the wrong company. We are Ace & A of Gwinnett and you a customer of Ace & A of Dekalb. We want all of our customers to feel that their services were performed satisfactory and they were pleased with having selected our business. Thanking you, Debbie Owens Ace & A Heating & Air Conditioning of Gwinnett"
Alan H.
May 2010
I had Ace & A come and put the new system in the day we moved in April of 2007. We had some work done outside and they moved the air conditioners in October of 2009. When they hooked them up in November of 2009, they informed me the old unit was low on freon and asked him to come inside and look at the furnace. Winter was coming and it started sounding funny. We had a home warranty that covered a breakdown of a furnace that was not under a manufacturer warranty and they refused to replace the unit, see AHS report. That day I called Ace & A put a new system for our main floor. I had to take action against the home warranty company. It is working great. They are a trustworthy company. I will have them come back out again to put in a new furnace and a/c unit in our basement when that work is completed and recommend them to others. They are quality people. They give a fair price and do not play games.
BRAD C.
Mar 2009
Ace & A did an excellent job. Their rep, Keith, explained everything patiently and responsively and was friendly throughout. His crew, including Chris and James, worked extremely hard from 8 am - approximately 6 pm for 2 days completing the work. They completely disassembled the HVAC system and then reassembled it into a much better system.
Deborah C.
Feb 2009
I was not there, my Husband was, so according to him, the process went well until they tested the unit once it was moved. The unit wouldn't work after the move. The technician told us he would not fix the unit, or give us a discount on the procedure(as he broke the unit)but would install one for us at full price.
Response from Ace & A Heating & Air Conditioning of Gwinnett Inc
"Sorry for the late attention to this matter but upon researching your complaint, i can not find anything in our system about the humidifier malfunctioning. I can find the ticket dated 10/08/2008 signed by your husband but nothing on the ticket or afterwards indicates that the humidifier was not working properly. We want all of our customers to feel that their services were performed satisfactory and they were pleased with having selected our business. Thanking you, Debbie Owens Ace & A Heating & Air Conditioning of Gwinnett"
Licensing
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FAQ
Ace & A Heating & Air Conditioning of Gwinnett Inc is currently rated 4.5 overall out of 5.
Ace & A Heating & Air Conditioning of Gwinnett Inc accepts the following forms of payment: CreditCard
No, Ace & A Heating & Air Conditioning of Gwinnett Inc does not offer free project estimates.
No, Ace & A Heating & Air Conditioning of Gwinnett Inc does not offer eco-friendly accreditations.
No, Ace & A Heating & Air Conditioning of Gwinnett Inc does not offer a senior discount.
Yes, Ace & A Heating & Air Conditioning of Gwinnett Inc offers emergency services.
No, Ace & A Heating & Air Conditioning of Gwinnett Inc does not offer warranties.