Accurate Fence

Job went well , original install date was moved out due to rain delays but they showed up on promised date and completed project same day. Note:I have used this co. in past and each time I had to negotiate down the original estimate.

The guys were great and the fence is beautiful - they did an excellent job and were very professional and prompt.

Professionalism is lacking with this firm.  Work was done as promised.  Four or five months after its completion, I made a warranty claim.  It has taken more than three months to resolve.

#1) Wait – wait –wait – warranty work is not given any priority.   The associate in charge of scheduling actually left me a voice mail stating this policy!

#2) Scheduled an appointment to make the repairs and no one showed up nor did anyone call. I did receive a prompt apology once I called the next day asking why was I stood up.

#3) Sent a repairman out who could make only one of two needed repairs – wrong supplies -- even though their procedure for warranty work requires a site visit and a written statement of work approved by me.

#4) I came home from work one evening (June 2016) to find the second repair completed.  I was pleased it was done after more than three months of waiting.  I also felt violated because there was no scheduled appointment. 

I did consider complaining about the intrusion onto my property.  However I suspected the complaint would fall on deaf ears because the owner has yet to answer my direct inquiry to him.  As I started this review, professionalism is lacking with this firm and I cannot recommend.

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Once we contacted Accurate Fence, an appointment for a quote was set up right away. The gentleman that provided the quote, was, at first, extremely responsive and professional. He responded to all of our questions almost immediately, which was very reassuring that we were dealing with a good company. Once we signed the contract and sent in 1/2 of the payment, the treatment changed. The same gentleman was supposed to come over and roughly stake out the property (which is standard) to make sure they wouldn't be hitting any utility lines. He would make appointments with us and then just not show up, no call or email. We would have to follow up with him. This made us very nervous, but everything ended up working out. The fence crew and delayed their installation date the night before the install; however, agreed to come over Saturday, the day before Easter, to install the fence. The installation crew was very professional, hardworking, friendly and very skilled at their job. They have fence building down to a science. We really like the way that the fence turned out.

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Communication was fair. It seems I was always the one who had to call them, but then they would call me back- also I understand this is a busy time of year for them. They couldn't start on the day that was originally planned, but they did get the work done that week. Also, they told me that it would be a one day job, but it was actually two days- not a big deal since they told me I didn't have to be home, but at the same time I wasn't able to supervise. The fence, when completed was just okay. It was cut on my property so in many places the wood is rough, and I will need to sand especially around the gate where someone could get a splinter! They placed half (or even smaller strips of) planks in random places to fill in the gaps- and I'm not crazy about this look, although probably no one would even notice unless I pointed it out to them. Having said all this, they were by FAR the cheapest bid I got, so I feel like I can't really expect the highest quality.  If cost is your biggest concern you should consider them, if you want quality and don't care as much about cost then maybe you should look elsewhere.

Jeff, the owner worked with us on the design and was very patient with us as we changed our mind several times concerning the type of wood fence. At one point we had a delay due to HOA approval. That did not faze Jeff in the least and we kept our place in his construction schedule. Once we obtained approval the fence was installed without a hitch. Post installation we decided modification of some of the fence posts would improve the looks of the fence. Even though this was a change to the original agreement, Jeff did the work at no extra cost. Jeff's operation manager Ricky was also very helpful throughout the project. The crew that did the actual work were very professional and courteous. All in all the project was very smooth and Jeff was very accommodating.  can't imagine how the project could have been any easier.Everthing was done as agreed upon and as originally scheduled. I would absolutely use Accurate Fence again and would do so without any additional quotes from other companies.

Quality work; friendly professional folks.

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They did a great job.  No complaints.

Fred Smith and Ricky Sullens have made sure every step of the way that I have been satisfied with the work and privacy their gates offer.  I was initially unhappy with a 3 inch gap between the gate and the post, and they immediately developed a plan to eliminate that gap.  They allow the customer to give input and opinions, and cater to every need or concern I've had.   

Great customer service by the on-site estimator. The two carpenters were highly skilled and quick, constructing the fence in four hours start to finish. My complaints are that once I paid half of the quote as a down payment, I didn't hear from the scheduler at all. After a week, I finally had to make the call to make sure my fence was scheduled and that I wasn't swindled. The other is the miscommunication between the office and the carpenters, as the fence was being constructed with a stepped pattern. Luckily I got this corrected early in the framing.

very satisfied

The installers were a little late to arrive but they completed the installation of the fence was completed in by early afternoon as agreed upon by both parties. All tools were removed and the work area was cleaned up.  Accurate Fence was easy to deal with and answered all of my questions.  They called back the following Monday to see if we had any problems or concerns which we did not have. I will be using them again.

I got three bids and theirs was the middle bid. Two of my neighbors used them and had wonderful things to say. They did what they said they would, they did it on time, and for the cost they quoted.

It went Fabulously!!  They showed up on time. They went above and beyond and did a wonderful job!

Very well, fast and efficient.

The two workers showed up middle afternoon so they could finish after I got home from work around 4 pm.  I was impressed with their skill.  Very little measuring, just marking and cutting.  The gates look great and they even went two extra steps to to be sure my dog would not be tempted to put the bottom of the double gate by installing a slide bolt, and put a stop block on the 5' gate to ensure it could not give way to the outside.   They installed the other plexiglass piece, and my dogs and I are happy.  I look forward to mowing the back yard with a zero turn mower now, as it will greatly reduce my trimming time.

Fred did my quote - showed up on time and was very helpful and friendly.  His quote came in $200 more than his competitor (also listed on Angie's list,) and he matched.
3 man team showed up at 8:30 on day promised, and worked very quickly - but talked me through some very good design changes.  Hit a sprinkler line and drainage pipe, but repaired both within 30 minutes.  Came up just short on fencing, but refused to cut corners with leftovers - went to get the right piece to finish the job.
 Back yard completely fenced, nicely finished with top quality mag-locks.  My dog is suicidal, but I'm very pleased.

The installer took his time in measuring the area and cutting the wood.  The finished product was very professional in appearance and very well constructed.  The installer was very careful around the garden area in avoiding damage to the plants.  The result was exactly what we wanted.

I had an old and delapidated fence which needed to be replaced.  Accurate was one of the 3 companies that I called to get a quote (2 from Angie's List and the other from elsewhere).  Accurate gave the best price as far as removal of the old fence and replacing the new fence.  I expected them around 2pm but they showed up around 4:45pm.  I was pleased with the overall job that was done, however they did not do a thorough job of cleaning up.  In their defense by the time they were finished it was very dark outside and not enough light to clean up.  They wanted me to tell them after they were done if I thought everything looked good but I was unable to do that because I could not see the finished product until the next day.  I ended up doing the remaining of the clean up the next day as I saw pieces of broken fence, paper and the empty nail gun cartridge in my yard as well as in parts of my neighbors yards.  Other than those things the fence looks very good I have no complaints other wise.

The project went very well overall .  The crew worked diligently and the finished product is beautiful.  The only glitch occurred when I notice that the label on the pickets did not have the same warranty time frame against rot and termite damage that the other components had and the pickets should have had the same warranty according to the contract.  I contacted the Accurate Fence salesman, who put me in touch with the wood treatment supplier, who the communicated with the Accurate Fence owner who gave me a written warranty on the pickets that is equivalent to the other components the same day.