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Ace Air etc Inc
Electrical Baseboard or Wall Heater - Repair, Central A/C - Install, Central A/C - Service or Repair,
About us
ACE AIR was founded by Vinson Griffin. For over a decade, we have provided homeowners and contractors in the West Central Georgia area with the proper heating and cooling installation and service to meet their specific needs. At ACE, word of mouth advertising and recommendations mean everything to us. We employ highly trained Comfort Advisers and Comfort Technicians whose goal is to make ACE AIR the best service company in the West Central Georgia area. We are licensed by the State of Georgia as a Conditioned Air Contractor, Class 1.
Business highlights
Emergency services offered
24 years of experience
Services we offer
A/C repair, HVAC repair, air conditioning repair, commercial refrigeration repair, cooler repair, freezer & ice machine repair., heating repairs, installation
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.719 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 0% | ||
| 5% | ||
| 0% | ||
| 5% |
Showing 1-19 of 19 reviews
John S.
Sep 2017
.
David B.
Sep 2017
Ron S.
May 2017
The system delivered was not what I was told I was getting. I was sold a "packaged" system and received a "split" system. Both would apparently work in my application, but I was not consulted before the switch was made. In addition, I was told that the return air box would be replaced as part of the package and it was not. No credit offered for work not performed or for the switch between systems. Better communication in advance of unilateral decisions would have made a huge difference in my assessment of this company.
James L.
Mar 2017
Technician was very knowledgeable about the Trane 20 Sear system, work was done in a professional manner.
Robyn G.
Mar 2016
unknown
Charles H.
Sep 2015
unknown
Alex C.
Jun 2015
the technician was very personable and professonial. also he gave me a lot of free valuble information on how to keep my system cleaned and running good.he also noticed my children love monster trucks and told me he would get me pit passes for my children when monster jam comes to Atl. I would highly recommend these guys again!
Jo K.
Feb 2015
We recently purchased this house. With all the cold weather happening,
the outside heat pump was making funny noises, especially when it turn
off. Not having had a unit this big before, I was concerned about the
squeeks. I called them and the technician Chris called me back within an
hour and was there 30 minutes later. He gave my furnace a quick look
and then looked at the heat pump. The noises it makes are normal for
that type of unit. The furnace is okay. Needed a little bit of freon,
which he topped off. Signed up for the maintenance agreement ($150).
Chris was very professional and my peace of mind is much better.
the outside heat pump was making funny noises, especially when it turn
off. Not having had a unit this big before, I was concerned about the
squeeks. I called them and the technician Chris called me back within an
hour and was there 30 minutes later. He gave my furnace a quick look
and then looked at the heat pump. The noises it makes are normal for
that type of unit. The furnace is okay. Needed a little bit of freon,
which he topped off. Signed up for the maintenance agreement ($150).
Chris was very professional and my peace of mind is much better.
Dana B.
Feb 2015
My experience with Ace Air from start to finish was a positive one. Although my issue was not an emergency, a worker came within a few hours of my call. He was very friendly as well as skilled at his work. It only took about 30-45 min. to repair my broken thermostat.
David B.
Dec 2014
unknown
Bill H.
Aug 2014
We have used Ace Air for about 4 years. They are prompt and reliable. We have recommended them to friends.
Steve D.
Jun 2014
.
Danlan P.
Jun 2014
Always great service. They do all of my work. I own 15 real estate developments and they always do great work.
Linda W.
May 2014
Ace Air is reliable and honest. Vinson is the most skilled technician I have ever worked with, with a wide variety of equipment. Over the last 3 years, they have installed 3 heating and air units in older buildings and are maintaining all heating and air and cooking equipment at three locations in downtown Greenville, GA. Vinson knows how to work with older historic structures to properly size units for conditions in older buildings.
Doesnt M.
Feb 2014
See above.
Response from Ace Air etc Inc
"Regretfully, as much as we try, we sometimes fall short of the mark of meeting our customer’s expectations. We strive for timely and complete repair on the first visit. Sometimes in our line of work it is necessary to order specialized parts to get each unit working to manufacturer’s specifications. And sometimes the specialized part is not found within our local area. We understand that communication between Ace Air and our customers is a very important part of the working relationship, and we value our customers and the faith they put in us daily. We agree with the reviewer that two weeks without communication from us is unreasonable and am glad that it was brought to our attention so that we can correct an error. We believe that the situation described in this review is not typical of our customer service and when brought to our attention, we did everything in our power to correct customer’s issues and complaints. At ACE, word of mouth advertising and recommendations mean everything to us. That is why customer absolute satisfaction is our primary goal."
Jeff H.
Jan 2014
Just before Christmas 2014, our 25 year-old Heating and Air unit went out. It was the coldest week of winter so far and we needed help. We have had good service in the past from ACE AIR and Vince came out and gave us an estimate for replacement of our antique heat pump. The unit was ordered immediately but took a few days to get all the parts from the distributor. We were using electric room heaters to survive and we were so happy when they drove up with everything they needed to warm our home back up. The men worked very efficiently, even in the bitter cold, and we had heat before the day was through. We know the new system will be great because it comes with a 10 year parts and compressor warranty.
Ace Air saved us!
Ace Air saved us!
Jeff F.
Jul 2013
Informed me of my issue, gave meme my optionsissue before proceeding, fixed the issue.
Donna M.
Jun 2013
I have used Ace for about seven years. They are always prompt, professional, and thorough. This time was the same.
Stephanie H.
Jun 2013
ACE Air is the best in the business. My tech , Cody, was very professional, knowledgeable, and courteous. I purchased a mainetenance aggreement with ACE on my previous home and they were able to transfer the agreement to my new home with no problems or complaints. Cody came out and did all the routine services on a rather old unit but it was great!. I have referred them to all my family and friends.
Licensing
State Contractor License Requirements
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FAQ
Ace Air etc Inc is currently rated 4.7 overall out of 5.
Ace Air etc Inc accepts the following forms of payment: CreditCard
No, Ace Air etc Inc does not offer free project estimates.
No, Ace Air etc Inc does not offer eco-friendly accreditations.
No, Ace Air etc Inc does not offer a senior discount.
Yes, Ace Air etc Inc offers emergency services.
No, Ace Air etc Inc does not offer warranties.