Zen Windows Atlanta

"I am so sorry this customer feels this way. We strive for 100% happiness with ALL Zen customers. We are always completely up front that there is no such thing as sound proof windows. This is also the first time we are hearing anything about this customer not being 100% happy. We ask every customer to let us know immediately if they are not 100% thrilled with their Zen Windows & installation and we have not heard anything until this review. These windows were installed 4 MONTHS AGO. It is odd that a customer who is unhappy would not let us know for 4 months and then leave a negative review. It's also odd that a customer who has used us TWICE would do as such. I would just ask all valued Angie's List members to read ALL of our other STRAIGHT A reviews. At Zen Windows our only goal is the 100% happiness of ALL Zen customers. We know we can't please everyone 100% of the time but it is always our only goal. Thank you to ALL of our Angie's List customers!"

"Thank you for the kind words! It was our honor to serve you. We take pride in making the replacement window experience as easy as possible."

"Please start by reading ALL of our other STRAIGHT A reviews before we address this review. Although we strive to have 100% customer happiness with each and everyone of our jobs there's always one customer, who no matter what you do, you cannot make them happy. Unfortunately [member name removed] has been that customer. What she says in the first part of her review is absolutely correct. We inspected her windows multiple times and found nothing wrong with her windows. Our installation manager went back several times, I visited her home on multiple occasions and we even had the vice president of our window manufacturer visit her home (from Ohio) and we all came to the same conclusion that nothing was wrong with her windows. [member name removed] inability to lock her windows does not come from any defect in the window it comes from the fact that she places furniture in front of her windows and has to "climb" over the furniture to operate her windows. She believes that this should not affect her ability to operate her windows but we clearly showed her during the visit with the vice president of the manufacturer that once the furniture was removed from in front of her windows they could be operated easily with one or two fingers. The pins as she is calling them are actually something that we put in to help her be able to operate her windows in a manner she felt was easier. They were not necessary nor do we install them on any windows unless asked by a customer. [member name removed] is also failing to explain how she made multiple threats towards our company in the form of posting negative reviews or even attempting to take us to court if we did not cave to her demands. As we explained to her then we will not be dictated to by threats when there is nothing wrong and a customer is just trying to get something for free. We stand by our products, our installation, our manufacturer and our customer service. As you can see by reading all of our other reviews are customers 100% happiness is our only goal! And 99.9% of the time we are able to deliver on that goal! As I stated at the beginning of this response there will always be that one customer that no matter what you try to do they will not be happy. This was that person. Anyone who would like to discuss this review with me in more detail is free to call me at 770–329–1515. We never run away from our responsibilities and in fact I can provide references of customers who had small issues when their windows were originally installed and we went above and beyond to make sure they were corrected and that they were 100% happy with their Zen experience! Thank you to all our wonderful customers. We will continue to serve the Greater Atlanta area with the best and easiest replacement window experience on the market today!"

"Thank you! We strive to make the process as easy as possible. We hope you enjoy your new Zen Windows! Scott Groves Owner, Zen Windows Atlanta"

"It was our please to serve you! You were a joy to work with and such an understanding client. Our customer's 100% happiness is our only goal! We look forward to helping you again in the future! Scott Groves Owner, Zen Windows Atlanta"

"Thank you for the kind words! It was our pleasure to serve you. As for time frames on products they are always about the same. Standard windows are usually around 3 weeks once ordered. Patio doors are usually 3-4 weeks. Specialty or special color windows are usually 5-6 weeks. Once we have the products in our possession they can be installed within days in most cases. Our time frames are actually much faster than the industry standard of 6-8 weeks for most companies and as long as 10-12 weeks for some others. If any customer ever has a question about time frames please feel free to call us directly. When ordering directly through Angie's List they can't communicate time frames. As always it is our first priority to make sure our customers are 100% happy with their Zen experience! We love our customers! Thank you, Scott Groves Owner, Zen Windows Atlanta"

"Thank you Mr. [member name remove]! It was our pleasure to serve you and we are very appreciative of the fact that you chose to order additional windows. Delivering a quality product with exceptional service is our top priority. Thank you once again for your business! Scott Groves Owner, Zen Windows Atlanta"

"Thank you so much [member name removed]! Being prompt, courteous and professional is what hope our customers ALWAYS expect from us. I am so glad you love your new windows and we look forward to installing your next order! We truly appreciate your business! Scott Groves Owner, Zen Windows Atlanta"

"Thank you [member name removed]! Responsiveness is one of the qualities that Zen Windows tries its best to employ to each & every customer. We know that other window companies can take days, sometimes weeks, to respond and to act on customer requests. We are so happy that you enjoyed your experience and it was our great pleasure serving you! Scott Groves Owner, Zen Windows Atlanta"

"Thank you for the great review. We strive to make our process as easy & efficient as possible. We value each and every customer that makes Zen Windows Atlanta successful. Thank you so much for you business we really appreciate it! Scott Groves Owner, Zen Windows Atlanta"

"Thank you so much for the kind words! At Zen Windows we strive to make the replacement window purchasing experience as easy as humanly possible. I am so glad you not only enjoyed the process but loved your new windows as well. Our no money down policy is designed to ensure your happiness and I am glad that was something you enjoyed about the process. You were fantastic clients to work with! Thank you again for your business! Scott Groves Owner, Zen Windows Atlanta"

"Thank you for the great review! We love working with wonderful people such as yourself. Let us know if we can serve you again in the future! Scott Groves Owner, Zen Windows Atlanta"

"Thank you so much for the Straight A review! It was our pleasure to serve you. Scott Groves Owner, Zen Windows Atlanta"

"Thank you for your business once again! We are very appreciative that you have trusted us multiple times. It is our great pleasure to serve you! Scott Groves Owner, Zen Windows Atlanta"

"Thank you very much for the kind words! We love working with great people such as yourself. Let us know if we can do anything else for you in the future! Scott Groves Owner, Zen Windows Atlanta"

"Thank you for the great review [member name removed]! It was our pleasure to serve you! Scott Groves Owner, Zen Windows Atlanta"