Visionaire Windows

They were fabulous and terrific all the way around. They got everything ordered and installed quickly. They were apologetic when the 1 custom window took a while to be made from the manufacturer, but once the window arrived, they had it installed in about 2 hours. Their window quality are great, the windows are energy efficient and we can tell a big difference.

They were incredible. The price was lower than anyone else and the quality could not have been better.

The owner was very responsive. The aftermath care was also very good because we had also replaced two windows in the garage and noticed a slight crack in one of the panels after the crew left. We called them and they came right back to replace it immediately.

Best of the best good people make for great results. Great experience had never replaced windows before Megan, Josh and Tim set the bar really high. Truthful, honest, helpful from quote to finish product. Our new windows help the house hold a 30 degree difference inside to out saving us lots of money! We had the cap all regular wood with aluminum soon morning painting. We got three windows with an error in building them and Tim the owner came out and replaced them him self this type care and concern is very rare today. I have referred them to friends who purchased and will continue to refer them would use them again if I needed windows. Great company,

Tim, Josh, Cameron, Scott did a fantastic job installing our windows and door, side lights & transom. They were very punctual, detailed oriented, very neat and cleaned up every evening before they left for the day! I highly recomended this company and would absolutley hire them again.

We recently had every window in the house replaced.  We chose Visionaire Windows because quality of the windows was very important to us as was working with a reputable company that did excellent work.  Visionaire met or exceeded our expectations.  The windows look and function wonderfully.  We also had two exterior doors replaced.  There were some problems with the size of the new doors and the existing frames.  They stayed and worked until nearly 9PM to complete the job and to take care of the issues without any additional cost and without adding another day to the effort.  I also found all of their staff to be helpful and professional.  I plan to hire them again if we have other external door or replacement needs and to recommend them to friends.

Josh and Tim came in March to discuss our window issues. We
had one broken/cracked picture window and several other windows that had lost
their seal. They quoted us for the one picture window as well as replacing all
of our windows. They provided a reference list so we could see the windows
already installed and we were able to talk to a couple previous customers. We
had some additional questions that Josh was able to answer via email. Josh
always responded promptly. We signed a contract in April. Due to the time it
took for the windows to be manufactured, Visionaire schedule, and our vacation
plans we scheduled installation for the end of May. Tim and his crew arrived
promptly each morning of the install. They performed the install exactly as
they had described. They covered furniture as needed and cleaned up each day.
We love our windows and highly recommend Visionaire Windows.

After reading so many positive reviews and meeting Tim, we first thought this father-son company was perfect for the job. Time proved otherwise. While Tim and his team may be good for most projects and purposes, we were utterly disappointed at the end. We ran into issues every step of the way and nearly every issue was left unresolved. If you have a pretty standard window replacement need, these guys will probably be fine although I cannot recommend them after our experience regardless. If you have a complicated, high-end or large project, run.
Satisfied customers did not seem to be their aim, easy money did. He left parts of the project unfinished, statement windows with uneven trim, quoted one size window yet ordered a smaller one and then, to top it off, he left us with a hole in the wall for a new window and decided he was too busy to complete the job. 
Unfinished Project:
We replaced a window with a door in our basement. Several feet of the wall was damaged in the process. Rudementry repairs were made but the wall was never finished and painted. While Tim asked about what color the wall was and if we had any paint left over, he did not finish the project. I've had to hire a painter. 
Uneven Trim:
Of almost 30 windows we replaced, 3 window openings were replaced with very large picture windows. After installation, around every window the trim is unevenly showing around the opening. These are feature windows in our home and it's very noticeable. When I mentioned that I was not happy with this, I was told it was the nature of a retrofit. No solution or help was offered. Nothing. I had to ask several times to get an idea of what our options even were to fix this. I would have paid more for him to come back and do it right, or better yet, do it right the first time. But it wasn't simple I suppose so he made no effort whatsoever. Now, I'm going to have to pay a carpenter to redo the sills. 
Bait and Switch:
We wanted to enlarge a window opening in our basement. We specified and were quoted a certain size window. However, in an effort to avoid cutting into the concrete wall to enlarge the opening, he ordered a smaller size window without even asking us. Although the need to cut concrete was apparent all along, I guess after quoting the window size we asked for, he decided that it would be too hard. He tried to say the quote was just an estimate of the size of the window... I thought estimates were of prices? Wow. After addressing this and listening to his spiel on how the smaller window was just a big misunderstanding, I actually felt sorry for him. I tried to figure out a way to use the smaller custom window he'd ordered and still be happy with a smaller opening. I decided that if he would lower the window so that it would at least meet egress, I would accept the smaller window. This still meant cutting into concrete. He continued to hem and haw and carry own about how big of deal it was to cut into concrete. In another effort to just get the project done, I found someone with a diamond saw that could cut into the wall. Then Tim could install the window as normal. After presenting what I thought was a more than fair solution, he told us that he was actually too busy to coordinate the project and perhaps our concrete cutting friend also had friends that could install the window. He would just sell us the window. I thought he was a window installer? Now I have to find another window installer because the one we had just spent $30,000 was too busy for us.
Uninformative and not forthcoming: 
A lot of our issues could have potential been avoided if Tim had tried to offer us solutions suitable to our desires (as opposed to the ones that just made him easy money) and had helped us understand our options. Some examples: I asked for french casement windows for some openings. Instead of trying to meet that desire, he said only high end companies make those products. For our botched picture windows, if we had been informed that the trim would have been so uneven with a retrofit, I would have paid to totally rip out and replace these statement windows so they would look proper. If he had been forthcoming about his hesitancy to cut into concrete we wouldn't have a hole in our previously finished basement wall that needs immediate attention.
We have been remodeling our home for over a year now and have worked with numerous suppliers and providers. All of them have been fantastic - except Tim from Visionaire Windows. He started off well and did a good job on many of the windows. But as issues and complications arose, he could have easily created a win-win situation many times over. Instead he choose to be unhelpful and eventually walk away. This review will not surprise him because I tried to address everything in person and give him the opportunity to fix things. 
I don't generally write reviews but this experience made it impossible not to. If you have any questions, I will be more than happy to explain anything or answer questions. I'm glad that sites like this are available so that consumers can make informed choices. 

Excellent service. Tim and his crew are prompt, organized, clean and very professional. Of you want to work with someone who takes pride in their work call Tim.

We had a wonderful experience all around.  The sales team came and met with us to talk about what we wanted and measured the windows.  We received an email with the sales quote.  They were not pushy sales people and this is one of the reasons we choose them.  The whole process was fairly fast from the time the windows were ordered to install date.  They were very punctual and very accommodating to us.  They were professional and did an excellent job.  I'd highly recommend them.

Perfect!!! Very happy with the window ! Would use them again!!

There was a bit of the delay getting the materials in, but this was a vendor issue and Tim communicated with us very well though out the project.  Once the materials were in, Tim and his crew arrived when they said they would and worked very quickly to get the job done in the agreed upon timeline.  The windows look great and were installed very well.

I highly recommend using Visionaire Windows.  It's a family run business with the estimator also part of the install team.  You'll never have the problem of being promised something during the estimate that the installer can't deliver.  They replaced all my windows as a new install reframing with new cellular PVC.  On site they were careful to protect the furnishings and made sure to clean inside and out after they were done.  I'm very pleased with the results. 

Visionaire Windows is highly recommended.  The workmanship was above and beyond my expectations.  The owner, Tim did the work and I liked the idea of dealing with him first hand for any revisions he thought best. The workmanship was excellent, installation went very smoothly and the construction to the patio and installation of the windows were again excellent.  I was a very impressed customer!!

It turned out very well. They company is a father and son team so when you are dealing with them you know that they will be doing the work as well. They were very professional and personable. They stuck to a regular work schedule and worked hard to complete the job.

They were very good to work with. They did what they said they were going to do. They arrived on time and I have no complaints at all. They were very professional and handled all aspects well. I would recommend them to others. The best part of the experience was that they were in and out and finished the job on time.

These guys were absolutely great! I was doing a major remodel and used several different contractors. Visionaire Windows is the only contractor I refer without any hesitation. The were professional, polite, clean, and truly cared about getting the job done right. As they were cutting in two new windows, they discovered some mold. They contacted me immediately by sending detailed notes and pictures and addressed the problem quickly upon receiving my authorization. One of the windows cracked a few months after the job was done. Visionaire ordered the new window immediately after I emailed them with the issue and were back at the house shortly after to replace the window for free (under warranty). Absolutely top notch service and quality!

Tim came to the house on time for the appointment.  He reviewed the problem windows...gave us his suggestion on the replacements..  We agreed and had the windows installed that same week.  I would use Visionaire again, without a question.  It is hard to find a company that does what they say they will do.....Visionaire is one of them...great quality work for the money.

They were on-time and professional. New door with sidelights is perfect.

Sourced hard-to-find windows to meet HOA architectural requirements. Other contractors could not find the windows, or found them at much higher prices. Visionaire interfaced well with tenants in the property and was respectful of their time. They were very responsive on the phone and in person.