Sundial Plumbing
About us
At Sundial Plumbing we pride ourselves on providing top-notch plumbing services for both residential and commercial properties. With over 75 years of experience in the industry, our skilled team is dedicated to delivering quality workmanship, transparent pricing, and exceptional customer service. Whether you need a minor repair or a complete plumbing overhaul, we’re here to help! Our Services: Residential Plumbing- From leaky faucets to full bathroom remodels, we handle all your home plumbing needs. Commercial Plumbing - Expert solutions for businesses, ensuring minimal downtime and efficient service. Drain Cleaning - Say goodbye to clogs! We use advanced techniques to keep your drains flowing smoothly. Water Heater Services - Installation, maintenance, and repair of both traditional and tankless water heaters. Emergency Plumbing - Available 24/7 for those unexpected plumbing disasters—because we know they can’t wait. Sewer Line Services - Comprehensive inspections and repairs to keep your sewer system functioning properly.
Business highlights
Emergency services offered
80 years of experience
Services we offer
and repair of traditional and tankless water heaters. • Emergency Plumbing: 24/7 services for urgent plumbing issues like burst pipes or severe leaks. • Sewer Line Services: Inspections, and replacements of sewer lines to maintain proper waste flow. • Fixture Installation: Installing and upgrading plumbing fixtures and appliances for efficiency and aesthetics. • Backflow Prevention: Ensuring systems are in place to prevent contamination of the water supply. • Remodeling Services: Assisting with plumbing needs during home renovations or additions. , and showers in homes. • Commercial Plumbing: Providing plumbing solutions for businesses, including larger systems and fixtures. • Drain Cleaning: Clearing clogs and ensuring proper drainage in pipes and sewer lines. • Pipe Repair and Replacement: Fixing leaks or replacing old or damaged pipes to prevent water damage. • Water Heater Services: Installation, maintenance, repairs, toilets, • Residential Plumbing: Installation and repair of fixtures like sinks
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.337 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 73% | ||
| 8% | ||
| 5% | ||
| 3% | ||
| 11% |
Showing 1-25 of 37 reviews
James S.
Sep 2019
Tyler arrived shortly after I called for help, assessed the situation, and got to work looking for the source of our problem. As it turned out, our sewer line had separated and had been infiltrated by tree roots, blocking flow from our house to the street. It looked at first like we would need the entire line replaced, and Tyler took care of making an emergency request to city and county officials to mark utilities on our property (this happened the next morning). Shortly after Tyler returned with Nick the next day, they found they could possibly make a repair rather than replace the entire line. First, they smartly and methodically started out near the street to check for issues. When they discovered everything there was as it should be, they moved close to the house to dig a trench, and after some exploratory work, zeroed in on the blockage and made expert repairs. Throughout the complicated and challenging project in hot weather, Tyler and Nick maintained a professional and positive attitude, and took care to inform my wife and me of their progress along the way. Tyler even came back the next morning--a Saturday--to scatter straw on the areas of turf disruption. I can't really say enough about Tyler's professionalism and demeanor. He's an excellent active listener and gave me the feeling that he really cared about us, the customers, reaching a good outcome and being repeat customers. Nick operated the equipment and impressed me with his patience, grace under pressure, and can-do attitude. Together, Tyler and Nick got the job done and done well. We had a superb experience with Sundial Plumbing and will call only them from now on!
Claire C.
Mar 2018
It was really good. I was satisfied.
Gary M.
Aug 2017
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BARRY A.
Aug 2017
They are very competitive on this service call. They are a little slow. When they finally got the call scheduled they were very prompt.
Susan F.
Aug 2016
unknown
Thomas C.
Nov 2015
unknown
Justin S.
Nov 2015
Needed to install 2 new toilets and fix disposal and drain on half bath sink. Called and Dustin was sent out to give estimate and then returned later same day with toilets to install. Very professional and clearly knowledgeable. Had to call back to adjust toilet that was wobbling, but bill was adjusted for the extra trip and time.
They did good work, but they are more expensive than other plumbers.
ALEXANDER S.
Aug 2015
great work
James V.
Jun 2015
Had a couple companies look at it. Sundial seemed like best blend of competence and price. Had to cut away an old iron pipe in our crawl space and tie in a new drain line. I think it ended up being more of a project than he anticipated, but they stuck with the original quote and ago the job knocked out. No complaints.
William B.
Apr 2015
The service performed was fantastic. They did the job very well. They did end up taking longer than estimated, but I think that was because they had to wait for the water company to turn the water off at the meter because it was installed sloppily. Their price was the best of the four quotes I received.
Angie V.
Dec 2014
Technician did a good job -- it was quick -- only 40 minutes. It is my fault that I agreed to such a high price ahead of time, but they charged me $300 to install the disposal. I purchased the disposal myself but if I hadn't, the cost to install a new garbage disposal would have been almost $500! If everything they do is this expensive, I need to shop around next time. Also, I had been waiting so long that I just wanted to get it over with. The technician showed up an hour and a half after the 4 hour window so I waited 5 and 1/2 hours.
Gale S.
Nov 2014
It worked out. I had my handyman here and the handyman explained to them that I live mostly on social security and a small income from school. The man explained that if he did the service from his company the complete job would be just under $4,000. If he did the partial job it would be $1,200 plus like $1,245 and if he explained how to do it to the handyman he wouldn't charge me a penny and that's what he did. I was so pleased with that. They were completely on time but they did a rush order on us because it was the basement flooding and they were very honest and they had empathy with me. There's still a little part that my handyman couldn't do that I'm going to call them back to do and because of their honesty I will have them do it.
COLLEEN M.
Oct 2014
Two plumbers came to install the water heater. After hours of installation, and after they left, I noticed that the water heater was leaning significantly to the left. I called the Sundial and, despite their attempts to send the same plumbers again, I had them send another plumber to figure out why it was leaning so much. This plumber worked for several hours to rework the installation (straighten it upright, attach the vent pipe at the top (it had not been attached at all), attach a drip leg (none had been attached), and several other things I can't remember or name . I emailed the company about my concern with the original installation and received an response with an apology for the inconvenience. Inconvenience is right - two days out of work for me for less than stellar work.
That's not all. I received a notice that the water heater installation needed to be inspected by Cobb County. The inspector came out and noted some installation deficiencies. Needless to say, it didn't pass inspection. I called Sundial again and despite their repeated attempts to again send out the first plumber, another plumber was sent. He corrected the deficiencies (hopefully) and I have the code inspector coming out again. I really do hope that it passes this time. Three times missing work for plumbers and 2 times missing work for inspectors is outrageous!
That's not all. I received a notice that the water heater installation needed to be inspected by Cobb County. The inspector came out and noted some installation deficiencies. Needless to say, it didn't pass inspection. I called Sundial again and despite their repeated attempts to again send out the first plumber, another plumber was sent. He corrected the deficiencies (hopefully) and I have the code inspector coming out again. I really do hope that it passes this time. Three times missing work for plumbers and 2 times missing work for inspectors is outrageous!
Response from Sundial Plumbing
"Dear [member name removed], Thank you for your feedback as well as pointing out the time and frustration you have unnecessarily experienced regarding your water heater installation deficiencies. Please know the following: First, we are sorry. The worst criticism is criticism we find to be accurate. We are most apologetic for the inspection failure. Sundial installs hundreds of water heaters each year and rarely do we fail an inspection. Second, we are people who care and are serious about plumbing and serving our customers. Please know we do care and we value your feedback. In addition, an offer was made to send a Sundial representative to the home to meet the inspector so time from work would not be missed. We are saddened that the offer was declined as it was given in a helpful spirit in which it was meant. Sundial Plumbing is in it's fifteenth year of business and has documented over 48,000 satisfied customers. We hope that you will give us another opportunity to serve you. I would personally like to handle any service calls, questions or comments you have, so please feel free to ask directly for me. My Best, Serina Bolton Customer Service Specialist"
Cindy L.
Aug 2014
I've been using them for the past 7 or 8 years. They're the ones who installed our electric tank with water heater. It worked great. We haven't had any problems ever since. They've been great about it. The people that they have have been great.
Katherine S.
Jul 2014
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Response from Sundial Plumbing
"Thank you for your feedback received on July 31, 2014. All customer feedback is valued and important to us. We at Sundial Plumbing Services are molded by all input we receive. Sundial’s flat rate pricing came about over a 20 year study of job tasks, direct and overhead costs. The pricing is in a book which is copyrighted and open for your review while technicians are on your job. Upfront, all customers know the scope of work and costs before work begins. This concept is the most important service we offer and the most difficult part of employee training and implementation. By offering the firm work/scope price upfront, you are afforded complete control and respect for your resources. When multiple leaks occur in copper piping, Sundial recommends a full re-pipe. Such in your case, it was discovered that the copper pipe leaks could be dissimilar metals, acid flux or electrolysis which could and does often result in pipe breakage or erosion. Sundial maintains a mission statement that is a strong and vibrant tool for use in decision making. We believe it is one of the many things that sets us apart from others. Sundial’s goal is to provide the best products, at the best price with the best service. The best practice techniques that are referenced are Sundial standards and also industry-wide best practice standards used in whole house re-pipe installations. [Members Name], it is our hope that you have chosen to transact business with reputable licensed contracting companies for the assessment you referenced. We invite you to come by and visit our office, see our operation, meet our managers and discuss any further concerns you may have. Sundial will continue to maintain integrity in providing true solutions for all plumbing repairs and thank you for giving us the opportunity to serve you."
AMY M.
Jun 2014
unknown
Mark P.
Feb 2014
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Chris K.
Jan 2014
unknown
Charles D.
Dec 2013
They do very thorough work for a reasonable price.
Jessica M.
Nov 2013
I am very impressed with Sundial. When calling, the agent was friendly and professional. Charles, the plumber who came to my home was great. Very impressed by his professionalism, thoroughness and customer service. Kudos for having a great team!! Would definitely use them again.
Chris G.
May 2013
It went very well. Initally the plumber came out and gave me an estimate for the work. He then arranged a time suitable to me to come and do the work.... and he came exactly when he said he would! No 3hr window required.
Patricia W.
May 2013
I was holding an estate auction on a Saturday at my father's home in Marietta when the toilets backed up and as a result, water was flowing from a couple of different sections of pipe in the basement. I don't live in Marietta and didn't know a plumbing service to call especially in an emergency. I called a very well known, highly advertised plumbing company. They not only were not customer friendly (asked all kinds of questions not related to the problem, such as who owns the home, is it rented, what is my e-mail address is, etc.) but informed me that it would be several hours before someone could come out. Then I called Sundial Plumbing, and Serina answered the phone. When I explained the situation, she wanted to know only the address. Serina was sympathetic to the situation and informed me that someone will be there in an hour. When William from Sundial arrived promptly, he immediately located the problem as a toilet paper clog in the pipe to the sewer. In the meantime, the water started flowing again and the pipes in the basement were no longer leaking. William advised us what we should do in order to prevent another back up from happening (at that time, we were about half way through the estate auction). When I asked how much I owed, William said there would be no charge since he didn't make any repairs. I tried to pay him as he had made an emergency service call but he refused to take any payment. I (and the others there) couldn't believe I wasn't charged. As far as I'm concerned, this is a great company that I would definitely call again and recommend to everyone.
Kristen B.
Feb 2013
I called monday morning, it was not an emergancy, the person who answered the phone was helpful and polite. They gave me a time frame for the same day which i thought was extrordinary. Again, i indicated that it was not an emergancy. but they had people availible to help me out. The tech came 30 minutes earlier than anticipated. He quoted me a repair price with the toilet still mounted and said he would let me know the total price once he was able to get the toilet up. He let me know the issue, the repair amount and that he would be able to finish the job without leaving or going anywhere. he came completely prepared. fixed the issue. remounted and balanced the toilet and was on his way in just over an hour.
The Plumber was polite and professional and completed the job.
I would definately call them again for any plumbing issues.
They are very responsive and very professional.l
The Plumber was polite and professional and completed the job.
I would definately call them again for any plumbing issues.
They are very responsive and very professional.l
Susan C.
Jan 2013
I thought they were very fair and thorough. They came very promptly. It was a fair price.
Heather D.
Jul 2012
Sundial is the BEST! My 10-year old water heater started leaking at the worst possible time - on a Sunday morning.
I had heard good things about Sundial from a friend years ago and gave them a call. Expecting to leave a voice mail message, I was happily surprised when a pleasant lady named Bri immediately answered the phone. Bri was most helpful and I was relieved to hear that she would work me into her schedule, due to the urgent nature of my plumbing issue.
A couple hours later, Bri called to let me know that the plumber was heading my way. Mark arrived to my home and I could not have asked for a better technician! Mark was very respectful and I was impressed right away by his confidence. He looked at my leaking water heater and thoroughly explained my options for a replacement. After deciding on a replacement heater, the installation was completed efficiently and without any complications. Everything was tested and I had hot water again!
Sundial is a and quot;first classand quot; company and they really shine with their outstanding customer service. They truly deserve the awards and recognition that they've been receiving the past couple years. The entire experience was smooth and seamless. I highly recommend Sundial to anyone in need of plumbing services!
I had heard good things about Sundial from a friend years ago and gave them a call. Expecting to leave a voice mail message, I was happily surprised when a pleasant lady named Bri immediately answered the phone. Bri was most helpful and I was relieved to hear that she would work me into her schedule, due to the urgent nature of my plumbing issue.
A couple hours later, Bri called to let me know that the plumber was heading my way. Mark arrived to my home and I could not have asked for a better technician! Mark was very respectful and I was impressed right away by his confidence. He looked at my leaking water heater and thoroughly explained my options for a replacement. After deciding on a replacement heater, the installation was completed efficiently and without any complications. Everything was tested and I had hot water again!
Sundial is a and quot;first classand quot; company and they really shine with their outstanding customer service. They truly deserve the awards and recognition that they've been receiving the past couple years. The entire experience was smooth and seamless. I highly recommend Sundial to anyone in need of plumbing services!
Licensing
State Contractor License Requirements
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FAQ
Sundial Plumbing is currently rated 4.3 overall out of 5.
Yes, Sundial Plumbing offers free project estimates.
No, Sundial Plumbing does not offer eco-friendly accreditations.
No, Sundial Plumbing does not offer a senior discount.
Yes, Sundial Plumbing offers emergency services.
No, Sundial Plumbing does not offer warranties.