MC Granite Countertops

Horrible and completely unprofessional... Wish -5 Stars was possible!!! 4/8/22 - We are so disappointed by MC Granite Countertops! They outsourced our granite countertops installation job for an entire house with 4 bathrooms, 8 sinks, a large kitchen with a huge island to inexperienced PAINTERS, not countertop installers by trade! Besides the installers admitting being a young company, they also shared how they just started working with MC Granite. The installation job was a nightmare!!! We paid for 4.5 inch backsplash throughout the home; only the kitchen had a 4.5 inch backsplash. The rest of the house was either 4 inches or 3.75. Some backsplashes had gaps at the bottom. They failed to drill the 4th hole for the soap dispenser in the kitchen despite seeing the fixture needing to be installed. The dishwasher was not installed properly which left it protruded and tilted. Additionally, at the joints, the backsplashes were either unleveled in which one side was higher than the other or backsplashes were chipped at the corners. They used caulk to fill in the chipped corners of the backsplash, but it only made it worse because the caulk is heavily applied and the chips are still visible. We wanted a clear caulk, but they used DAP clear that doesn’t dry clear. Now, we have white caulk throughout, which doesn’t match the granite countertops. Here’s the best part, they left all their trash in our backyard: old countertops, water bottles, other debris. The caulk job around the sinks was so messy that we tried to remove some of the globs ourselves. They didn’t even bother to clean up the countertops or surrounding areas within the home. Who’s going to clean up this mess? Over the years as a real estate investor fixing and flipping other properties, we have never had such a poor granite countertop installation. We paid quite a bit of money only to receive a shoddy job; we are so terribly disappointed. In summary… *We were told that installation would take 3 hours. Instead, it took them 8 hours, and still they were not done. *Trash left in the yard (old countertops, water bottles, other debris). *Messy caulk job at the sinks; no clean-up of the countertops or surrounding areas. Debris was left on the floors throughout the house. *Backsplashes were to be 4.5 inches, received 4 inches or less. *Used DAP clear (not commercial grade), which is not clear. Leaves a milky white color throughout, which doesn’t match the granite countertops. *Some backsplashes have chips on the corners, gaps at the bottom, or uneven at the joints. They used caulk to conceal the chips on the corners, but it only made it worse because the caulk is heavily applied and the chips are still visible. *Failed to drill the 4th hole for the soap dispenser in the kitchen despite seeing the fixture needing to be installed. *Installed the dishwasher incorrectly leaving it protruded and tilted. 4/10/22 - Today, we discovered additional chips in the master bath backsplash, plus none of the caulking was completed. We have emailed, text, and left voice messages numerous times. On our 5th attempt, Shawn Smith decided to answer his phone. He didn’t even bother to acknowledge the numerous messages. It was not a sense of urgency to have a resolution. We explained the need to have the trash at least removed because of an HOA violation. Instead, we’re told that it may be Tuesday, and it was Saturday. Really? Instead, we’re told that it may be Tuesday 4/12, and it was left Friday 4/8. Four days of trash in our unfenced yard that's visible to the neighborhood, Really? We had no choice but to haul to the landfill ourselves and to pay the necessary fee. We are disputing charges. Would you hire such a company?

Whole process went well. I'm very happy with the results.

It went really well. They were professional throughout the process. We met with Bryant in the showroom who assisted us right away and showed us all of the options for countertops and explained the process. We then scheduled a date for the measurements and then the installation. The counters were scheduled to be installed on Monday, 9/11, the day Hurricane Irma hit the metro Atlanta area and not only did they come to our house and install that day in the midst of the rain, they were here two hours earlier than expected! They installed the countertops in a few hours time, and made the process easy for us. Thanks for the great work and punctuality!!

Our experience with MC Granite could not have gone better! We very highly recommend them to anyone looking for new countertops. We loved their huge granite yard and showrooms and felt seeing the big slabs in person really helped with our decision. Cliff answered all my questions from the beginning and made the whole process so easy. In fact, he and every other employee we dealt with - from the lady answering the phone, to the guy who took measurements for our template, to the installers - every single one was as nice as could be while also being very professional. And to top it off, the price was less than we budgeted for! We are absolutely thrilled with the end result and plan to use them again for our bathroom vanities.

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They came out when they said they would and the work they did was excellent.

The salesperson Cliff was very nice and knowledgeable about the products they sold. He was very helpful during the sales process and assisted in setting up the dates for both the final measurements and the install date. On the Friday afternoon which the install was supposed to occur I found it odd that I had not heard anything so I called the office. I was informed that something had happened with my order and they would need to get back with me as to if they could still do the install. Given that nobody from the office called me back, I called approximately every half hour from 3 PM until 8 PM when they stated they would arrive at 10 PM to begin the install. They finally arrived at 10 PM and the crew was very professional. They were able to rip out the old countertops and get the new ones installed just before 1 AM on Saturday morning. When they contacted me regarding final payment I requested a discount given that I had to make so many calls plus I was delayed getting the install done until way late in the night. I was simply offered $75 off a total of approximately $2650. Given the number of times I called and followed up, you would have thought they would value my business more than just giving a $75 credit. So while I am pleased with the salesperson and the finished product, their customer service when it comes to follow up and keeping customers informed is VERY poor.

Order, measure and install all went fine. Measurement was taken a week before installation.

My wife and I made visits to 3 granite locations in the Alpharetta, Kennesaw and Acworth areas. We knew we were going with MC Granite. We were impressed with the selection on granite they have. Sales staff was very nice. Scheduling and work was smooth. I was worried about my current backsplash chipping or breaking upon old countertop removal. Not one crack. These guys are great. Very happy with the outcome.

they were great to work with! 

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Great job!  professional and punctual from start to finish.No high pressure sales to up-sell.  Did exactly was we wanted done. We had a small detail of the job we didn't like ,expressed it to the owner, he compensated us to our satisfaction. Very good experience all around.  I'd recommend them to family and friends and I would use them again and again.

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We shopped around a lot until we found MG Granite.  Just when we were about to go with another provider we decided to stop by and see what they had.  We were blown away!!  Shane at MG was so helpful from the moment we walked in, their selection is huge, and their prices beat everyone else by FAR.  We are so happy that we got quotes from other places first so when we got our quote from MG we knew we were getting a great deal.  We were even able to upgrade the sink and get an upgraded edge, and it was still much cheaper than any other place we had gone to.  Install was very quick, they had completely finished the entire process in less than a week from our visit to their location.  It looks amazing, we couldn't have asked for better quality or workmanship.  Looking forward to working with MG in the future when we get to do our bathroom!

I've used MC Granite twice now, and both times have been so impressed by
the customer service, the professionalism of the
representatives....every step of the experience has been positive.
 Yesterday during my install, there was a problem with the size of the
bathroom vanity I'd chosen--after the under mount sink went in, there
wasn't enough room for the faucet to be installed property.  Long story
short, MC Granite removed the counter, didn't charge me for the granite
or the sink, and I'm going to have them re-install the granite with a
vessel sink next week.  They were extremely helpful and sympathetic and
went out of their way to make me a happy customer.  I would recommend
them to anyone.  Their prices are excellent, and they are the nicest
people besides.

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With an Angie?s rating of ?A? we felt assured that we would be dealing with a
quality firm.    Big Surprise, their customer service is absolutely terrible!
We had worked with the project manager Cliff Dodelin and MC Granite had scheduled the install of our granite countertops for the afternoon of April 23rd. 
I was told to expect them between 1 and 3 PM.   By 3 PM no one had shown
up and I had not received any calls indicating a delay. I called Mr. Dodelin
and informed him of the situation, he stated he would look into it and would
call me back shortly with an update.  After receiving no response by 4:30
PM I called Cliff again asking when I should expect the installers to arrive.
 Cliff would only say ?you are on the schedule for today?.  At 7:45 ?Julio? called and informed me that they were loading the truck.  It was almost 9:00 PM when the installers finally arrived and it was after 10:30 PM when they completed the install.
Given that they did not return any of my calls and wasted a full day of my time with delays in providing the service they had sold me I would give this Firm an F for customer service and would advise other customers to beware in their
dealings with them.