I went to Ethan Allen in August 2007 and purchased 2 pcs. of furniture. I knew I was paying more for what I could get elsewhere, but was willing to do so, as I THOUGHT Ethan Allen had excellent service. After multiple phone calls, I still have not received the furniture. I finally cancelled my order. Three weeks later I called to find out where they were in processing my refund and was told I could not cancel the order or return the furniture (that I didn't have!) per their policy.I've spoken to several "managers" who each claim some different policy and don't seem to have any correct info on my initial order. A "district mgr." was supposed to call me back and never did. I plan to take them to small claims court to get my money back and file a complaint with the Better Business Bureau. I've since discovered that they have many complaints against them. DO NOT BUY for Ethan Allen. The service stinks, the prices are outrageous and the people are very rude after they've made the sale.
Description of Work: Purchased 2 pieces of furniture: A bench and a coffee table.
Rating Category
Rating out of 5
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,500
DEBORAH G.
03/2006
5.0
interior designers
+ -1 more
The designer was great to work with. She came to my home and was able to present several options based on my personal style and space. I am still waiting for the last custom piece to be delivered.
Description of Work: Worked with in house designer for selection and purchase of sofa, chair and coffee table.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
4.0
punctuality
5.0
Yes, I recommend this pro
$4,765.95
HOWARD H.
05/2003
5.0
furniture sales
+ -1 more
THE PRICES WERE PRETTY EXPENSIVE, SO I CHOSE TWO SIMILAR STYLES AND QUALITY AT ANOTHER COMPANY.
Description of Work: THE DECORATORS THERE WERE VERY HELPFUL. WE MATCHED FABRICS AND LEATHERS TO MY WALLS THAT ARE A BEAUTIFUL COLOR, BUT THAT ITS HARD TO FIND OTHER COLORS THAT COORDINATE AND COMPLEMENT. I LIKED THE FACT THAT YOU COULD CUSTOM DESIGN YOUR FURNITURE BY PICKING FABRICS AND STYLES.
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Service Categories
Furniture - Sales,
Interior Design and Decorating,
General Remodeling
FAQ
ETHAN ALLEN is currently rated 4.4 overall out of 5.
No, ETHAN ALLEN does not offer free project estimates.
No, ETHAN ALLEN does not offer eco-friendly accreditations.
No, ETHAN ALLEN does not offer a senior discount.
No, ETHAN ALLEN does not offer emergency services.