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Atlanta Chimney Doctor LLC
Water Removal Recovery Service, Chimney or Fireplace - Clean and Inspect, Brick or Stone Fireplace - Install,
About us
I am Chuck Conner, the owner of Atlanta Chimney Doctor, LLC., "Your Fireplace Specialist". I have been in the fireplace and chimney business for over 25 years. My commitment to you, the homeowner, is outstanding customer service and job quality. I am present at every jobsite and ensure all jobs are completed in a professional and timely manner and to code per NFPA 211 standards as directed by the Chimney Safety Institute of America (CSIA). Every member of my staff is certified by the CSIA. My promise is each customer will receive my total honesty when it comes to your fireplace, chimney, and dryer vent needs; the safety of you and your family come first with us. Our company goal is to have a completely satisfied homeowner that will continue to use Atlanta Chimney Doctor, LLC. for our services in the future. We look forward to the opportunity of serving you. Additional email - [email protected]. Additional phone - (678) 525-7943.
Business highlights
28 years of experience
Services we offer
& Chimney Re-Lining., Chimney Cleaning, Chimney Inspections, Chimney Liner Repair, Dryer Vent Cleaning, Fireplace Remodeling, Masonry Repair, Smoke Problems, Waterproofing & Repair
Accepted Payment Methods
- CreditCard
Reviews
4.236 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 72% | ||
| 8% | ||
| 3% | ||
| 3% | ||
| 14% |
Showing 1-25 of 36 reviews
Scott G.
May 2024
The feeling you get when you know you have been a sucker and have been sold a complete bill of goods. You feel stupid, gullible, naive. And it lasts a long time. Please call me at 678-491-8041 before doing business with Chuck Conner at Atlanta Chimney Doctor. It could save you a lot of money and more importantly it could prevent you from feeling like a complete idiot.
Response from Atlanta Chimney Doctor LLC
"Totally untrue! I gave you an estimate to save you money and I told you upfront that you me need new caps because yours are to small and you agreed to move forward with out the caps! I’ve been to your house 3 times and not once have I seen any water just old damage! The last time I was at your house you had me running all over your roof doing things for you and I did at no charge! I also measured for new a new cap because you asked me to and that you wanted to get one but you never moved forward! That was two months ago and now you’re blowing my phone up knowing I’m on vacation telling me you want a refund! I’m coming home this Tuesday and I will be in touch! I would never harass anyone knowing that they were out of town on vacation! I find this to be very disrespectful!"
Craig M.
Jan 2024
Our neighbor had a new chimney cap put on their house in November 2023, and knowing we needed to have the same done, we asked them who they used. They referred us to Atlanta Chimney Doctor. So, we called Atlanta Chimney Doctor owner, Chuck Connor, to inquire about having a new chimney cap installed and having the fireplace panel inserts replaced. He asked when was the last time we had our prefabbed fireplace cleaned, to which I said never. He said he would first need to come out and clean it and inspect it, for the discounted price of $349 since our neighbor had referred him, and I agreed to that. Upon completion of the cleaning and inspecting, we were told that there had been a chimney fire before and that if it were his house he wouldn’t burn a wood fire in it. Chuck recommended we install gas logs, as they would be safe to use. He quoted us $3,421.00 to replace the chimney cap, install gas logs, and replace the back fireplace panel insert, and reattached the side fireplace panels. I agreed and said to move forward and used Venmo to send him a $521.00 deposit on 11/27/23. On 12/11/23 two of Chuck’s workers showed up to do all the work. They were done in less than an hour. Wife wrote them a check for $3,421 and they were gone. When I got home to inspect the work, I noticed that the left side fireplace panel was still not reattached correctly and in fact was not in the left side track. When my wife asked the worker about it, he told her that was normal and that they are supposed to lean in. See attached pictures of the left and right side fireplace panels. In the meantime, Chuck immediately sent us a link via email to give him a great review on Google. I emailed Chuck on 12/12/23 to see if he would come back out to repair/replace the left side panel and he agreed he would. On 12/19/23 he didn’t show back up as his dispatcher said he would, and when I called him, he said he had it on his schedule for 12/28/23 at 4pm. Ok, fine, I’ll see you then. On 12/28/23, no show, no call, nothing. I texted him again on 12/29/23 and said I guess you will reschedule for January. He replied yes, 1/8/24 at 4pm. On 1/8/24, again no show, no call, no text, nothing. I took two vacation days for the 12/28/23 and the 1/8/24 days for nothing. Strike three, I’m done. I texted Chuck on 1/8/24 at 5:46pm basically giving up on him, and his replies to me was "There is nothing wrong with your stupid fireplace you OCD" at 11pm later that night. His replies were totally unprofessional. In short, he got paid and didn’t want to make another trip to our house to make it right. I would definitely not recommend Atlanta Chimney Doctor.
Luiz O.
Oct 2018
They did the job clean and Good
William B.
Jul 2017
This is a follow up to my previous post - Chuck did contact me a week after he was scheduled to be here. He had apparently had a death in the family. Chuck arrived on the rescheduled date promptly and installed the Chimney Cap. He did good work and I am satisfied with the service he provided.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
William B.
Jun 2017
I gave a deposit for just over half the amount on the work I needed done. When I met him, he seemed very knowledgeable and professional. However, after the first meeting, all other contact has been through text and phone calls. Once I sent him the deposit, he scheduled an appointment for 6/20/2017. I tried to verify the appointment the preceding Friday and Monday, but I just got voicemail. I took the 22nd off work, and could not get ahold of him. I sent him emails and text messages, but I haven't had any contact. After investigating reviews on other sites, this seems to be how he normally conducts business.
Response from Atlanta Chimney Doctor LLC
"I will be in touch with you tomorrow.Unfortunately I have lost two of my best friends and a dear family member in a very short time frame.Your cap is ready."
Carl H.
Jun 2017
Fabricated new cap and installed. Sprayed sealer on masonry. Leak is gone.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Rebecca C.
May 2017
Great. Chuck took measurements and installed our new chimney cap about a week or so later.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Rick F.
Apr 2017
Collar on furnace exhaust was incorrectly installed. Took approximately 3 months for Atlanta Chimney Doctor to correct problem. In those 3 months water was leaking into my home. Atlanta Chimney Doctor was slow to respond, did not always return phone calls.
Response from Atlanta Chimney Doctor LLC
"That is not correct. Your furnace B vent cap was installed not to code and I personally came back to fix it and bring it to code at no charge. Thanks for your business."
Thomas G.
Mar 2017
It was great chuck knew exactly what he was doing he was fast and professional he had everything done and fixed in just a couple hours
Response from Atlanta Chimney Doctor LLC
"Thanks for choosing Atlanta Chimney Doctor."
Lorrie B.
Dec 2016
I very highly recommend Chuck! I wouldn't go anywhere else. He knows his stuff inside and out and not only is he an absolute expert, he also doesn't cost an arm and a leg. He will be able to quickly diagnose your problem and provide you with a remedy you're happy with. If he's coming out to clean your chimney, it will be quicker than you'd think, clean, and efficient. He's a very hard worker. He is a straight-forward guy, so if he recommends something, it means just that: it should be done. He's not the type to rip you off or overcharge. With that in mind, you can wholeheartedly trust him. I strongly recommend you do whatever he says is best! You will be very happy with the outcome.
Response from Atlanta Chimney Doctor LLC
"[Member Name Removed] it was a pleasure to do business with you. If you ever need anything you can always call me. Thanks for your business.Its always nice to see another satisfied customer!"
Kathy T.
Nov 2016
The job was Fabulous!This man was way cheaper than anyone around.I searched for a company with reliability and honesty and the owner of this company has great passion for his work as he came out and completed everything himself,i highly recommend this company.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Gena M.
Oct 2016
Great job repairing our chimney and installing a cap. Work was reasonably priced. Contractor was prompt and efficient. Highly recommend.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you!"
CHRISTOPHER L.
Sep 2016
Outstanding. Chuck the owner and his crew did an expert job of inspection and repair and corrected serious fire hazard. ON time and did what he said. What more can I ask
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you!"
Joe S.
Aug 2016
It was great.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Jason M.
Aug 2016
After being initially unsatisfied, Chuck contacted me and came to my house to look at the problem and determined that the Pan and Shroud was not installed correctly. He was able to quickly fix the problem and now the chimney no longer leaks. Thank you Chuck for taking care of this problem.
Response from Atlanta Chimney Doctor LLC
"Thanks for giving me the opportunity to fix the problem."
Dale W.
Jul 2016
unknown
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Pat C.
Jun 2016
Everything went great and I thank Angies List for helping me find this company.
Response from Atlanta Chimney Doctor LLC
"It was my pleasure to fix your fireplace especially the Chimney Liner which I personally love to do with our secret little process that makes your fireplace and chimney work so efficiently.Now you are safe from any carbon monoxide issues as well as any chimney fires and you have a Lifetime Warranty to back everything up....Enjoy this winter..."
Georgia H.
Jun 2016
Chuck and hil helper did a great job on both installs. The chimney cap frame was repaired and installed in qiuck order. It looks great. He even made it slightly oversized so that the siding crew coming a few weeks later wouldn't have to touch the new cap to demo the old siding. Chuck is very knowledgable in his craft and personable as well. I have already reccommended him to a coworker for her switch over to gas logs. Thank you Chuck for a job well done.....
Response from Atlanta Chimney Doctor LLC
"Thank you [Member Name Removed] it was a pleasure to do business with you and enjoy your new gas logs."
Alexandra D.
Aug 2015
The day Chuck was supposed to come nowbody showed up. I called 20-30 times on all the numbers. Next day Mary called and told me that they cut the hole incorrectly. She told me that it is only second time it happened. I asked them to make sure that it wouldn have seams. They brought the top part with a seam in a middle and a caulk over it. If there would an option to upload that I will. When I said that it is not exseptebel Chuck started screaming that I have a contract with your signature. They didn't appliey savor system!!
He charged me $700.00 for it
I would never recommend that company to anyone.
Potential customers beware!!!
He charged me $700.00 for it
I would never recommend that company to anyone.
Potential customers beware!!!
Response from Atlanta Chimney Doctor LLC
"Atlanta Chimney Doctor responded to a call from this client regarding a chimney leak. A proposal to correct the leak was issued and agreed to by the client. This particular chimney opening is very large (about the size of the back of a pick up truck) and required a new pan & shroud (made of metal) with chimney saver to correct this leak issue. Upon pick up of the custom made pan & shroud, it was determined that the hole was a little too large for the quality of work provided by us. The client was called and informed of the changes to the installation schedule. We remade the units and due to the nature of the large size it is impossible to do without a seam. THERE WAS NEVER A REQUEST OR DISCUSSION WITH THIS CLIENT REGARDING A SEAM OR NO SEAM prior to installation. After all was installed and chimney saver applied which was also done to the brick around the client's front door without additional charge, the client paid the remaining balance. After all was complete for reasons unknown, the client has chosen to attack this company, owner and staff. We stand by the work done and have attempted to discuss all matters with this client without this success. The issue was a leak, we gave an estimate, it was agreed, it was repaired and it no longer has a leak issue which has been tested by recent rains."
CS S.
Jul 2015
Installed new logs and chimney pan with a complimentary cleaning (which I didn't need) and then suggested a shroud to protect from down drafts. Quick turn around and I now have the best chimney in the neighborhood.
Response from Atlanta Chimney Doctor LLC
"Thanks for the opportunity to serve you."
Trey M.
Feb 2015
Chuck Corner is the owner. The guy was really personable and really friendly. He really knew what he was doing and I didn't feel like he was taking advantage of me. He was on time. His systems was really good. I just felt like he really knew what he was talking about, and it means a lot for the contractor. He is an A, so I would have recommended to Angie's List.
WES D.
Feb 2015
Chuck was outstanding, very professional from start to finish.
Lisa N.
Dec 2014
.
Response from Atlanta Chimney Doctor LLC
"After we finished your job you were happy and said you would change your review.Maybe you forgot. Thanks,Chuck"
Tracey B.
Nov 2014
Mr. Conner showed up on time, and was very professional. He cleaned and serviced my fireplace. Changed the gas to wood provided a new gas starter and grate, as well as took the time to explain the inner works. I am very pleased with his service and already referred him to my neighbor.
Lisa N.
Nov 2014
After speaking with the owner who explained the unfortunate sequence of events that occurred on our first missed appt. he assured me I'd receive the services with life time warranty on the cap.
Response from Atlanta Chimney Doctor LLC
"[Member Name] have worked this out and I am sure this review will change once we complete her job."
Licensing
State Contractor License Requirements
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FAQ
Atlanta Chimney Doctor LLC is currently rated 4.2 overall out of 5.
Atlanta Chimney Doctor LLC accepts the following forms of payment: CreditCard
No, Atlanta Chimney Doctor LLC does not offer free project estimates.
No, Atlanta Chimney Doctor LLC does not offer eco-friendly accreditations.
No, Atlanta Chimney Doctor LLC does not offer a senior discount.
No, Atlanta Chimney Doctor LLC does not offer emergency services.
No, Atlanta Chimney Doctor LLC does not offer warranties.