Approved Pro
Five Star Painting of Decatur
Cabinets Refinish, Commercial Interior Surfaces Painting or Staining Service, Commercial Exterior Building Painting or Staining Service,
About us
Five Star Painting of Decatur is here to help you add new life to your home or business. From interior and exterior paint to popcorn removal and drywall repair, we can help your property get a true face lift. Whether you need a basic paint job or want to do a total transformation with drywall installation and full texture services, our team of qualified professionals is ready to get the job done. Our professional painters are focused on delivering five star quality without the five star pricekeeping your project reasonable and affordable.
Services we offer
Cabinet Refinishing, Commercial Painting , Garage Floor Epoxy, Interior & Exterior Painting, Residential Painting
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.4191 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 77% | ||
| 10% | ||
| 5% | ||
| 3% | ||
| 5% |
Filter reviews by service
Showing 1-25 of 191 reviews
NiKiya B.
Mar 2023
5+ Room Interior Painting or Staining
Friendly, careful, precise and professional
Tei C.
Mar 2023
They worked quickly and were very efficient with the detailing. I would recommend them.
Norm A.
Mar 2023
5+ Room Interior Painting or Staining
Fast, professional
Susan C.
Oct 2022
5+ Room Interior Painting or Staining
wonderful
Amy W.
Apr 2022
Not detail oriented.
Response from Five Star Painting of Decatur
"Amy, Thank you for taking the time to provide feedback regarding your experience. We do not have your name in our system as a completed project. We would be happy to discuss further and help address your needs. Please give our office a call at (478) 845-2886."
Janell J.
Jan 2022
They are busy, busy. If you want your project to progress smoothly and quickly, communication is key! Talk to the project manager and the workers regarding your expectations.
Mark F.
Oct 2021
We have used Five Star for several projects in the last 4 months. They painted our dock, back porch, and garage walls. They also put a latex down on our garage floor that looks fantastic! It looks better than new. Everyone we dealt with, from the owner, the Project Manager, the office staff, and the workmen, have all been polite, punctual and professional. Their prices are very reasonable and they guarantee their work. We couldn't be more satisfied.
Kerry V.
Jun 2021
5+ Room Interior Painting or Staining
They are a great company, on time, quick results, and produce what was expected of the job.
Raycine D.
Apr 2021
Only one member of the crew spoke a little English and I didn't know he had a translation app until the last day of the job. Also, they could have done a little better clean up afterwards. However, I think they did a very good paint job.
Jenn P.
Apr 2021
5+ Room Interior Painting or Staining
Love the outcome, just had issues working with some of the project through customer service. The painters took a 4 hour lunch instead of 1 hour like we were told. Communication was our biggest issue.
Marcia B.
Jan 2021
Donâ t trust the estimator, he told us 2 coats of beige would cover our grey walls. We believed him. HA!! Big mistake. Our walls are just 2 shades lighter grey and we are out $769!!! 𠤬. The project manager said they could put another coat of a lighter color but weâ d have to pay for it, didnâ t care at all that I was extremely unhappy
Response from Five Star Painting of Decatur
"Marcia, We are sorry you are not pleased with the results of your project. I have reviewed your project with my Project Manager, Estimator, as well as my Scheduler. From what I have gathered, we applied 2 coats of paint of the color you chose. We did not have coverage issues. We showed up when we said we would and produced professional results. We fulfilled our end of the contract. It was simply a fact that you were not pleased with the color. The only way to correct that would be to apply a different color. To do so, we would incur additional labor expenses as well as additional material expenses. It's unfortunate that you were not happy, but I don't see why we would incur the additional expenses on our end and still charge the same amount of money. Sorry. If there is anything else we can do for you, please reach out to our office. Thank you."
Janice B.
Nov 2020
Would recommend them to others.
Joe T.
Nov 2020
Michael (owner) is a true pleasure to work with. He is honest, fair, and punctual. It was a great experience working with 5-star and we could not be happier with the results. It was everything he assured us it would be. The work is very high quality. The house looks amazing.
DaNita G.
Sep 2020
5+ Room Interior Painting or Staining
Very professional and courteous. Top quality work, very satisfied with the performance and work. There was an issue with timing and a couple appointments were missed without notification. Over all excellent work.
Craig R.
Aug 2020
No comments.
Response from Five Star Painting of Decatur
"Craig, I appreciate you taking time to provide a review. I have discussed with my team regarding your project. I apologize if you felt that there was a lack of communication, value, and/or quality. After reviewing our files, the day after your order was placed you received a welcome email from our scheduler discussing timeline as well as her direct contact information if you had any other needs. You acknowledged this email with a "Thank You." We sent our crew out in the timeline promised and completed a quality job that you had no issues with and were satisfied with the final results (per your walk around with Kip). Once the project concluded, we charged you exactly what we quoted to complete the work. If I can assist any further, please don't hesitate to reach out and we can discuss. Michael - 478-733-9906."
Larry G.
Jul 2020
More expensive than competitors, but well worth it in the quality of the work
Response from Five Star Painting of Decatur
"Thank you Larry for taking your time to provide feedback regarding your experience. It was a pleasure working with you. Please keep us in mind for any future painting needs."
Ken B.
Jul 2020
Professional, courteous and competent. The crew did top notch work and in a timely manner. Very pleased with the paint removal from our concrete patio floor and the sealing they did to finish it. They also cleaned and painted the deck around our pool.
Response from Five Star Painting of Decatur
"Ken, Thank you for your business! I am glad you are pleased with your experience and the results."
Juanita S.
Jul 2020
They did an excellent job. I plan on getting the inside painted later in the year and will give them the job.
Response from Five Star Painting of Decatur
"Nita, Thank you for taking time to provide a review of my company. We look forward to working with you in the near future."
Joyce D.
Jul 2020
Our deck was in excellent condition structurally, but in need of a redo of the stain and protective coating. We made a huge mistake in hiring Five Star Painting to do the job. The owner/manager outlined the job (1) Apply stripper (2) Power wash (3) Apply new stain/sealer. The first three appointments were a no-show. No one came, and no phone call with an explanation. It gets worse. Finally, a two person crew arrived to apply the stripper. The two workers acted surprised that the chemical was not dissolving the old coating, but instead was creating a curdled mess. In addition they applied the chemical to an external door knob, metal door threshold, and two rain gutter downspouts with resulting permanent damage. After a failed attempt to pressure wash the curdled stain and stripper from the deck they expressed their frustration packed up their equipment and left. A second crew, of one, was sent the next day to apply a different chemical, and then power wash with a much more powerful pressure washer. The employee caused considerable damage to the deck boards and supporting timbers with a very forceful power washing (and a too strong chemical ??). The project manager made light of the damage and wanted to send a sanding crew to repair the damage and prepare the deck for staining. At this point we declined to allow any more of this company's incompetent employees to work on our deck. They were obviously poorly trained, if trained at all. The second crew also left our carport flooded with a few inches of standing water after completing the damaging pressure washing, he then went off and left it for us to clean up. The owner/manager called and urged us to continue the project, and when we declined he became very rude and angry. The damage to our deck has been confirmed by two companies that build/stain decks. One stated it angered him to see the damage Five Star Painting did to our deck. While we are the ones that gave the cease and desist order, we are appalled at the lack of follow-up, either apologetically or financially from this unreliable and incompetent company. A regrettable choice that maybe others can learn from.
Response from Five Star Painting of Decatur
"Donald, We respectfully disagree with your assessment of the project. We were very clear about our process and what was necessary to remove the varnish that was applied to your deck. The process to finish the deck was to strip, sand, then stain. The boards were not damaged, they were in progress of being restored. We were not compensated for the work we completed and not pleased that you were disrespectful to our crews because of the color of their skin. I would imagine anyone in my position would become a bit angry regarding your actions. We are disappointed in the lack of follow up from you as the customer either apologetically or financially."
Julie M.
Jul 2020
They are ok to work with.
Response from Five Star Painting of Decatur
"Julie, I am not 100% sure which project was yours. I would love to follow up and discuss. Please give us a call at 478-XXXX. Thank you."
Betty V.
Jul 2020
The Estimator Jesse Edwards was very professional and thorough. The project was to resurface a large deck. The paint crew Gabriella, Geraldo and Monroe were not very good painters in my opinion. Lots of visible brush strokes and globs of paint between deck boards. Attempt to correct this was somewhat made. The project manager (Kip Cannon) did not seem particularly concerned about the substandard work. He seemed rushed to complete job in one day. Instead of two coats as promised, the Project Manager said they just put on a heavier coat. I would still try this company again but would insist on a top-notch crew.
Jen F.
Apr 2020
5+ Room Interior Painting or Staining
Others came in less expensive, but these folks use a minimum of 2 coats of high grade Sherwin Williams paint. Others used lesser paint and fewer coats. In one room they painted 4 times - plus the primer - to make sure there was no bleed through. All the same price. Loved the comittment to make sure the job looked great.
Michael A.
Mar 2020
5+ Room Interior Painting or Staining
Mike B.
Jan 2020
They removed popcorn ceilings, skimmed them and painted ceilings and walls.
Mark G.
Jan 2020
Punctual, professional, quality workmanship.
Response from Five Star Painting of Decatur
"Thanks Mark for the business. Please keep us in mind for future projects."
Licensing
State Contractor License Requirements
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FAQ
Five Star Painting of Decatur is currently rated 4.4 overall out of 5.
Monday: 7:00 AM - 8:00 PM
Tuesday: 7:00 AM - 8:00 PM
Wednesday: 7:00 AM - 8:00 PM
Thursday: 7:00 AM - 8:00 PM
Friday: 7:00 AM - 8:00 PM
Saturday: 10:00 AM - 5:00 PM
Sunday: 10:00 AM - 5:00 PM
Five Star Painting of Decatur accepts the following forms of payment: CreditCard
Yes, Five Star Painting of Decatur offers free project estimates.
No, Five Star Painting of Decatur does not offer eco-friendly accreditations.
No, Five Star Painting of Decatur does not offer a senior discount.
No, Five Star Painting of Decatur does not offer emergency services.
Yes, Five Star Painting of Decatur offers warranties.