Segrest Property Services

Irrigation system he installed failed many times. On June 22, it ruptured and began to flood our yard. He didn’t assess the problem until June 30. Nothing was done. On July 8, he came for yard services and still didn’t have parts. I am a physician, and he asked me for free medical advice. I refused, and he fired us as customers in order to get out of fixing his inferior irrigation system.

See above.

I now have a prospective tenant for one of the buildings and I flew out tomeet with her. This is where the issue begins. It appeared that no one hadbeen out to the property doing anything for quite some time, even thoughI've been paying for services every month for nearly 4 years. No trimming ofbushes, no weeding, and grass that was a foot tall. I was appalled...itlooked like a completely derelict building all the while I was back homethinking that everything was being taken care of. Apparently there were evencomments at a public hearing on rezoning the property about the state of theproperty. When I emailed Andy, he was apologetic and said that he hadn'tbeen out to the property in 7 weeks because he was on a retreat, but hisemployees should have been there. The problem I have with that is that theovergrowth and lack of trimming is far beyond 7 weeks of neglect. He offeredto come out and do a "major clean-up" and maintain the property for theremainder of the year at no charge, and he would keep me updated withpictures after each visit. He sent 3 pictures the first week which showedthe parking lot (which looked good) and the lawn area that were freshlymowed. Next time, he sent a single picture of the mowed lawn, even though Iemailed him about the comments from my prospective tenant. She has told methat there is a lot of trimming that hasn't been done, and even though Iforwarded those comments to Andy, he has never responded to them. I sent himpictures of areas that I'd specifically like addressed, and have not heardback from him with an update on those areas. I can only assume that they arenot being taken care of after the negative feedback from my prospectivetenant. I'm really disappointed that Andy hasn't responded to my emails, andappears to have only done a marginal job of "catching up" which never shouldhave been needed in the first place.

We are very pleased with his work and feel he did a good job. He's been
back twice to work a few places that we had concerns. It looks great
and will only get prettier over time as the grass turns green.