Find top-rated Pros in your area
Enter a zip code and get matched to businesses near you.
About us
Swallowtail Green Cleaning is a premier green cleaning service. We provide the ultimate cleaning experience to homes and businesses throughout Johns Creek, Alpharetta, Windward, Cumming and other Northern Suburbs. Our products and services are safe for kids, pets and our planet. We consistently use green seal certified cleaning solutions and techniques, multi-level HEPA-filtered vacuums, and unique microfiber tools and cloths. Look to Swallowtail Green Cleaning to help eliminate your home or business of harmful pollutants and toxins while providing exceptional attention to detail by using our preferred cleaning standards. Leave the cleaning to us and spend more time with the people you cherish most.
Business highlights
15 years of experience
Services we offer
Deep-clean, clean all blinds, inside closets, inside cupboards & drawers, kitchen and bathrooms cleaning, move-in & move-out cleaning, oven cleaning & refrigerator., spring & seasonal cleaning, vacuum furniture, windows (interior only)
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.120 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 50% | ||
| 15% | ||
| 30% | ||
| 5% | ||
| 0% |
Showing 1-20 of 20 reviews
Janet W.
Apr 2014
They cleaned the agreed upon areas but I was not impressed with the overall experience. The persons did not speak English well which made it difficult to explain what I was not happy about. Items moved from dressers and counters were not placed back in their original location.
Angela A.
Oct 2013
They did a good job and used only green products in my home. The cleaning got really expensive so I had to stop, but overall I was happy with their services when I did use them.
KUMARAN K.
Sep 2013
There were 2 service professionals who arrived on time but they were very slow in their work. They took way more time to clean the 2 bath rooms and hardwood floors and told me that the allotted time was up by then. The overall service performed was very fair and I believe that I paid way too much for the service I received.
Response from Swallowtail Green Cleaning
"The client purchased an Angie's List Big Deal which clearly stated that it would be 1 cleaning tech for 3 hours or 2 for 1.5 hours. The house was previewed and the expectation of the client was greater that what he was told could be accomplished in the allotted time. The Master bath was a challenge (mildew and heavily soiled) and took a great deal of time. The house is over 3000 SQ ft and cleaning the hardwoods did take up another large portion of time. The cleaning techs logged in at 2.25 hours each for a total of 4.50 man-hours...more than 1 hour OVER the time the client paid for with his Angie's List Big Deal. We regret we did not meet his expectations however feel we went beyond what was paid for and he was informed upfront that his "priority list" would probably not be completed."
Marshall C.
Jul 2013
Swallowtail Green Cleaning were good.
Harolld P.
Jul 2013
Had difficulty scheduling company visit to home. Cleaning appointment was changed a couple of times before cleaners arrived. I had a lot of clutter so limited required work to exclude both bedrooms, one bathroom. Two cleaners showed up and I wasn't paying attention to arrival time so when one cleaner returned from calling her boss (again) said they may not be able to finish unless they stayed longer (@ $35/hour for each) I told them to just get done what they could within the time available.
Dusting was spotty, baseboards were not cleaned. Think that next time I will use a cleaner who a neighbor regularly uses.
Dusting was spotty, baseboards were not cleaned. Think that next time I will use a cleaner who a neighbor regularly uses.
Response from Swallowtail Green Cleaning
"We previewed Mr. [member name removed]' home (twice). As we emphasized to Mr. [member name removed] in our preview - due to the amount of clutter and lack of attention, it was going to be a challange to complete all that he requested in the amount of time that was purchased on our offer. We are proud of the difference we were able to accomplish - staying 1/2 hour longer than was charged - and disappointed that Mr. [member name removed] was not satisfied."
RODRIGO C.
Jun 2013
unknown
Response from Swallowtail Green Cleaning
"Thank you and we look forward to helping you with your home!"
Kathryn B.
Dec 2012
The ladies were very professional. I had purchased a Groupon for this housecleaning. I only wish the Groupon would have included the WHOLE house, but that is what I paid for. I was pleased with the results. The only reason that I would consider another company is that I am not 100% sold on the need for "Green" cleaning products, which can this service can be a little for expensive for.
Bob B.
Aug 2012
They didn't clean my kitchen. When I called them to complain, they claimed to only clean 4 rooms. They shouldn't keep changing the rules. The agreement was they were supposed to call me and tell me how much more each room was going to cost to do the rest of the upstairs, but they didn't call or leave me an estimate. They didn't call as agreed, nor would they return my calls about my kitchen. The only estimate they gave me was $30 per maid per hour, which is not an estimate. They claimed to do the stairs instead of the kitchen.
Response from Swallowtail Green Cleaning
"We regret that the customerdid not understand after many communications what the offer from ANGIE'S LIST BIG DEAL actually contained. The offer was to give a new client the opportunity to try our service and see what a difference we could make in a few designated area's of the home. 7-24-2012, the customer called to redeem his Angie's List Big Deal which was to expire on 7-31-2012. He had a lengthy conversation with one of the owners of EcoMaids. He emailed his "coupon" to her and she in turn emailed the the exact copy of the original with contents of the offer back to the customer. She called him and reviewed the offer again. 1. valid for HOMES up to 2500 sq ft, HOMES over 2500 sq ft subject to additional fee 2. In-depth cleaning of Kitchen, LR, Mater BR, Master bath and Entry for $85 normal value $170. 3. Additional rooms/baths can be added for $15 each 4.$15 fuel charge for homes outside of service area We agreed to not charge the $15 fuel charge and not charge for the 5000 sq ft size of his home. (rooms in homes 5000 sq ft are vastly larger than rooms in a home up to 2500 sq ft, therefore take longer to clean) We scheduled 3 maids for 8-3-2012. The customer was not home the day of the cleaning. His adult son was present and instructed the 3 maids to clean the Entry, Guest BR, Full bath adjacent to the guest room, Family room & Dining room. An owner arrived, while they were cleaning to preview the home and discuss a quote...the adult son stated to the owner, that they were NOT to clean the kitchen, only the rooms he told them to clean. He stated the "the other maid" had recently cleaned the kitchen. The customer called and spoke with an owner the following day and complained that we had not cleaned his kitchen. We explained that the adult son had advised the maids as to the rooms to be cleaned...the kitchen was NOT included. Unfortunately, he did not understand and wanted EcoMaids to return and clean the kitchen. The EcoMaids spent over 9 man hours on the visit and also explained that it would take an additional 15-20 man hours to bring the condition of his home up to our standard of an Initial In-depth cleaning. The fee would be $30 per hour per EcoMaid for that Initial in-depth cleaning. The estimate had also been explained to the adult son by an owner of EcoMaids the day of the cleaning (8-3-2012) We have many good reviews and hope that the Angie's List members will read these and know that EcoMaids will make every effort to meet and exceed you expectations of the job we are hired to do. We feel we fulfilled our obligation and went beyond what was defined in the offer to please this customer...we are sorry he reported what he did about our business."
Kathleen K.
May 2012
Just so-so. I scheduled them for 5/24. Paid at time of purchase, when they arrived they tried to charge $100 . Charged $15.00 travel charge. Did not see that any where in their offer . My husband worked from home for the day while they were here and checked things over after done. Showed up as scheduled. Master bath - did pretty good on shower but left area where shower doors overlap. Stairs down to first floor did not wipe off risers. Did not clean top of refrigerator, husband had to point out to them. Did not clean front storm door in entry, hardwoods in kitchen had dirt on floor when I got home at 5:00 that evening as did the stairs to the main level. Overall grade would be C+.
Response from Swallowtail Green Cleaning
"It is our policy to do a follow up call the day after a visit. Unfortunately, this review was posted the evening of our visit - we have left two voicemails to try to resolve any issues, but they have not been responded to. The service we did for the Member last year was rated as 'outstanding'. We charged a trip fee for that service as they are well out of our area, and informed them of the trip fee again for this service. It took one of our maids over an hour to remove the mildew in the shower. Our visit took much longer that anticipated for 4 rooms. Our Ecomaids NEVER 'try to charge' any extra fee - they do not have the authority!"
James S.
May 2012
I WAS AMAZED, SO CLEAN. They even cleaned the oven, it looked like NEW.
Response from Swallowtail Green Cleaning
"Thank you!!"
Pine H.
Apr 2012
We had eco-maids deep clean our home in Aug'11 (8 months prior to this review). This was the first professional cleaning that we had for our home - however, there are just 2 adults in the house - no pets - and we do a thorough 3-4 hr cleaning every weekend. I am not saying its sparkling, but its pretty decent. Was pregnant at the time, so needed help with this chore.
Here is the list of good and bad: Before starting, I pointed out the specifics of where we wanted them to focus.
Good
- Effective communication. Used a coupon from angies and paid additional charges for rooms not covered in coupon. The ladies made it in time
- Awesome products - did not leave any smell whatsoever!
- One of the ladies cleaned the top of our kitchen vent hood (which had not been cleaned since installation a couple of years ago). She cleaned it thoroughly with no scratches - impressive!
Bad
- Time management: Spent 2.5-3 out of 5.5 hrs cleaning master bed and bath - scrubbing picture frames!! Talk about priorities. We have a 4 bd/3.5bt house. Paid for cleaning the entire house. They spent only about 2-2.5 hrs for all other rooms.
- After spending 2.5-3 hrs in the master bd/bath, left the back of the vanity lights dirty - the front is clean and the back is untouched!!
- After spending 2.5-3 hrs in the master bd/bath, the shower tile grout still had grime. I was not expecting a sparkling bath - however, this is something that does not take much effort to clean - a simple light scrub with a brush. The lady argued that it woudl not come off. So I showed her exactly how easily it would - then she cleaned it (somewhat).
- After vacuuming the floors, there was conspicuous dirt still left on the floor upstairs and downstairs. This goes back to the issue of time management. If they had allocated sufficient time for all rooms, then they may have done a better job with the vacuuming.
- Cobwebs not cleaned - and this is in areas that are easily accessible.
I made the issues known to Jackie who in turn spoke to the ladies. She (as expected) came up with the standard line of it took longer than expected due to "the condition of the house". This is absurd, and I am not saying this just because its my house - but because, as mentioned before, there are only two, full time working adults - no kids, no pets, so the normal "condition" of the house is far above average. Also, even though we paid for cleaning the entire house, neither of the cleaning ladies mentioned upfront that they would not be able to complete what we paid for in time.
After some discussion, they agreed to spend 30 more minutes and gave us a $20 credit. I am disappointed because it is hard to find cleaning services that use non-toxic products. I love their products, but not their service. And if I they had done a better job, they would have had a regular paying customer - yep, keeping the house in shape is tough with an infant.
Here is the list of good and bad: Before starting, I pointed out the specifics of where we wanted them to focus.
Good
- Effective communication. Used a coupon from angies and paid additional charges for rooms not covered in coupon. The ladies made it in time
- Awesome products - did not leave any smell whatsoever!
- One of the ladies cleaned the top of our kitchen vent hood (which had not been cleaned since installation a couple of years ago). She cleaned it thoroughly with no scratches - impressive!
Bad
- Time management: Spent 2.5-3 out of 5.5 hrs cleaning master bed and bath - scrubbing picture frames!! Talk about priorities. We have a 4 bd/3.5bt house. Paid for cleaning the entire house. They spent only about 2-2.5 hrs for all other rooms.
- After spending 2.5-3 hrs in the master bd/bath, left the back of the vanity lights dirty - the front is clean and the back is untouched!!
- After spending 2.5-3 hrs in the master bd/bath, the shower tile grout still had grime. I was not expecting a sparkling bath - however, this is something that does not take much effort to clean - a simple light scrub with a brush. The lady argued that it woudl not come off. So I showed her exactly how easily it would - then she cleaned it (somewhat).
- After vacuuming the floors, there was conspicuous dirt still left on the floor upstairs and downstairs. This goes back to the issue of time management. If they had allocated sufficient time for all rooms, then they may have done a better job with the vacuuming.
- Cobwebs not cleaned - and this is in areas that are easily accessible.
I made the issues known to Jackie who in turn spoke to the ladies. She (as expected) came up with the standard line of it took longer than expected due to "the condition of the house". This is absurd, and I am not saying this just because its my house - but because, as mentioned before, there are only two, full time working adults - no kids, no pets, so the normal "condition" of the house is far above average. Also, even though we paid for cleaning the entire house, neither of the cleaning ladies mentioned upfront that they would not be able to complete what we paid for in time.
After some discussion, they agreed to spend 30 more minutes and gave us a $20 credit. I am disappointed because it is hard to find cleaning services that use non-toxic products. I love their products, but not their service. And if I they had done a better job, they would have had a regular paying customer - yep, keeping the house in shape is tough with an infant.
Response from Swallowtail Green Cleaning
"Ecomaids was at this home 2 1/2 hours longer than the anticipated time we allow for a home this size.. It is disappointing that the client is responding on Angie's List 9 months after the visit when our follow up and rebate seemed to satisy all issues 9 months. ago. We recently spoke to the client and she said she would like Ecomaids to come once again as she was having trouble finding a good service. So far, we have not been able to schedule a convenient date, but hope to do so."
Sharon T.
Apr 2012
The ladies that came were very detailed and did a great job in cleaning my home!!
Response from Swallowtail Green Cleaning
"Thank you!!"
Rich H.
Mar 2012
The reality is they will do a few rooms and 1 bathroom for this price. I don't know anyone who lives in a 4 rom house with 1 bathroom. The work they did was below the standard I experienced with past cleaners. They were courteous, punctual, and pleasant.
Response from Swallowtail Green Cleaning
"EcoMaids is disappointed with this review. We guarantee our service 100% and after our attempt at follow up calls (3) the client did not report any dissatisfaction with the job we performed. We were honored to participate in the "Big Deal" by Angie's List. Our offer clearly stated that the in-depth cleaning would include 1 living area, kitchen, Master BR & master bath, entry, connecting halls and or stairs for $85. Additional rooms were allowed to be added for $15 per room. He did not add any additional rooms. All of this was explained in detail to him prior to our visit. It was our intent and described by Angie's List that this was an introduction to let EcoMaids show you the difference in the way we clean. Our computer records indicated that 2 EcoMaids were working at his residence for over 2.5 hours (5.2 man-hours) and reported challenges with dog hair and heavily soiled area's...they were proud of the end result of the area's that were cleaned. We would have gladly sent another team back to the client's house had he responded to our calls. His cleaning was over a month prior to him writing his review. We are proud of our association with Angie's List and our hope is other members will read our "A" list reviews and recognize we are also recipients of the 2011 Angie's List Service Award!"
David L.
Mar 2012
Good
Response from Swallowtail Green Cleaning
"Thank you!!"
Eric R.
Feb 2012
Pretty good. If you need a weekly house cleaning service, Ecomaids is a good service.
Catherine S.
Feb 2012
I called Ecomaids the same week I needed the cleaning performed. Initially, after a little back and forth about scheduling and application of the coupon on-line, Pat was tenacious to earn my business by finding a way to work me in---fabulous! Then, Dawn and T. showed up exactly on time, were BEYOND lovely, accomodating, and they worked their hindsides off! It was a huge job. They never seemed to get tired and I was exhausted FOR them! They knew the price I'd been quoted but that did not deter them from staying at it until every nook and cranny was touched. I highly recommend Ecomaids, and specifically Dawn and T. I absolutely intend on continuing to use them as "my" personal housecleaners long term!
Response from Swallowtail Green Cleaning
"Thank you!!"
Rima S.
Oct 2011
They did an ok job, just the normal cleaning, when they left, I noticed few spider webs, and dust in cornors..
ANDREA V.
Aug 2011
I am looking forward to a long term relationship with Ecomaids.
Response from Swallowtail Green Cleaning
"Thank you!!"
Jennifer G.
Jul 2011
I have had both the deep clean service and routine cleaning visits and have experienced excellent results and service every time. The ecomaids have always been on time and respectful. They have offered suggestions and work professionally in my home. They are not the least expensive cleaning service available, but they are a great value and definitely worth any additional cost considering the extra steps taken to use safer cleaning alternatives and methods. I continue to use their services and always look forward to a clean, comfortable home after one of their visits.
Response from Swallowtail Green Cleaning
"Thank you!!"
Geoffrey S.
Feb 2011
The two lady's that came by our house were very nice and very thoughtful - one actually found a $20-bill in my son's room when she was cleaning and gave it to me. Very nice! They worked fast and hard and I went over the entire house and found that they did a very good job. They actually cleaned my fan blades and on top of the thing that holds my blinds - which apparently was very dirty. Overall, I'd recommend them. I also like the fact that they use environmentally friendly products - my sons have bad allergies. Definitly an A from me!
Response from Swallowtail Green Cleaning
"Thank you!!"
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
*Contact business to see additional licenses.
FAQ
Swallowtail Green Cleaning is currently rated 4.1 overall out of 5.
Swallowtail Green Cleaning accepts the following forms of payment: CreditCard
Yes, Swallowtail Green Cleaning offers free project estimates.
No, Swallowtail Green Cleaning does not offer eco-friendly accreditations.
No, Swallowtail Green Cleaning does not offer a senior discount.
No, Swallowtail Green Cleaning does not offer emergency services.
No, Swallowtail Green Cleaning does not offer warranties.