PYE'S APPLIANCE PARTS

BUYER BEWARE: They are NOT INSURED WELL and WON’T STAND BEHIND THEIR WORK. Pye's Appliance sent a technician out (Morris) to my home in early December 2024 to install a new dishwasher. After the installation was "completed," payment was remitted to Pye's Appliance for the service rendered and the technician left without mentioning he had damaged anything. When I went to use the dishwasher, I saw that the countertop was cracked right above the dishwasher, and upon further inspection, it was clear that the crack was formed directly in line with one of the appliance's anchor screws. Pye's was notified IMMEDIATELY of the damage, and they reassured me the countertop would be taken care of. I had to follow up with the company multiple times and was never given any clear information. At this point, I got my daughter to help me. Weeks after the damage was reported, we finally got word that an insurance claim had been made with Auto Owners' insurance. It was odd to me from the beginning that the policyholder was not the business, but instead "Evette Price," as noted on the claim. We were basically given a claim number and expected to do the footwork ourselves. We got a quote on a countertop repair (the cracked section needed to be replaced) and waited. So nearly 5 months passes, we learned that Morris was not an employee of Pye's Appliance and was instead a subcontractor for Pye's Appliance, which is something that we were not informed of at the outset. & PYE'S APPLIANCE'S INSURANCE POLICY DOES NOT COVER ANY DAMAGES CAUSED TO CUSTOMERS' HOMES IF THAT DAMAGE IS CAUSED BY SUBCONTRACTORS, and this is a problem. I’m a widow (of a 100% disabled vet who passed of service-connected illness in 2017) and I now pay someone to do the things he used to do. I choose seemingly "reputable" companies that appear to be well-established, insured, and I have been speaking with Evette Pye Price, the owner of the company, and she has yet to even refund my initial install fee paid $175

Showed up for 30 minutes, replaced a part that wasn't needed that did not fix the issue. Pretty much shrugged his shoulders and said that will be 280.00 for absolutely nothing except for a 46.00 part ( left the box with price tag on it at my home) that was not needed. I need to get into the appliance repair business. Highway robbery. Do not use these guys, I will never call them again.

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