Super Septic Service, Inc.

I called to have the septic tank pumped. I had just bought the house and it had been unoccupied for 10 months. The estimate was $250.00. But they said I needed repairs, not pumping. The repairs went up and up and I started to get that and quot;single female on a used car lotand quot; feeling. I don't know anything about septic tanks, they had already dug up my yard, and the tank was empty, which surprised me since the paper work on the house filled out by the owner indicated it had not been serviced in 6 years. The septic tank men told me the contents of the tank might have evaporated. Bottom line, I don't know if all they told me was true or not - time will tell. In the meantime, I am going to get more educated about septic tanks!

They arrived 2.5 hours late and I had to initiate the phone call to find out the reason. Overall, did a good job and cleaned up well. The supervisor/salesman over-sold 'extra's'. My 1,500 gallon tank was not cleaned in 16 years, so the $1,085 cost included a replacement "outlet tee" which was probably needed. The cost also included $365 worth of additive powders, to be applied by me over 6 months, which probably were not needed. I initiated a follow-up phone call in which they politely agreed to refund the $365.

to be.

This company provides great customer service. They give you an quote and stick by it. I would recommend them to anyone. The workers are polite and friendly and always willing to explain to you what they have done.