Founded 1991 • With Angi since February 2007
Service Provider ResponseAt Global, we care about feedback. Our goal is to ensure every customer is completely satisfied with our customer service and craftsmanship. We regret that any customer would feel this way as he does. We take this feedback very seriously and feel that there is a misunderstanding of the facts of this project. We invested a tremendous amount of time to get approval that all repairs would be paid by the insurance carrier. This also includes interior damage that we had to provide documentation to get enough money to do the work professionally, as the preliminary approval amount was not enough to complete the required repairs. Global represented the insured and got the roof and all interior repairs approved for replacement. During the replacement process, we discovered several issues under the shingles. The wrong size skylights were installed by the original builder. The flashing was installed improperly, including the flashing on the chimney. The Specialty log siding had rotted, along with the fascia. The insured insisted that he wanted Global to get supplemental repairs approved by the insurance carrier for all of these maintenance issues. He wanted us to finish the project and not stop midway. In good faith, Global completed the scope of the work and did not cut corners. After the work was completed all communication between the insurance carrier and the customer ceased. We had invested over $15,000 for over 90 days and needed payment for the remaining balance. Global had no choice but to turn to legal to get someone to pay attention to this claim that was 100% completed with no payment. No lien was ever filed on this home. It is the lack of communication that has led this particular job down this road. All we ever ask is to receive a callback. Global has an outstanding reputation and has been serving the community for over 30 years. Profit is important for any business that plans to stay in business. Although, the most important aspect is our customer service and excellent craftsmanship.
Service Provider ResponseGlobal Restoration has been working with home owners and insurance companies for 25 years. Thank you for letting us know about your experience. Responsive customer service and quality workmanship are key to our continued success, and we will speak to your project manager about your concerns. Please call 770.735.3040 if you need any assistance regarding your home.
Global Builders /DBA Global Restoration is currently rated 4.4 overall out of 5.
Global Builders /DBA Global Restoration is open:
Sunday: Open All Day
Monday: Open All Day
Tuesday: Open All Day
Wednesday: Open All Day
Thursday: Open All Day
Friday: Open All Day
Saturday: Open All Day
Global Builders /DBA Global Restoration accepts the following forms of payment: Check, Visa, MasterCard, American Express, Discover
Yes, Global Builders /DBA Global Restoration offers free project estimates.
No, Global Builders /DBA Global Restoration does not offer eco-friendly accreditations.
No, Global Builders /DBA Global Restoration does not offer a senior discount.
Yes, Global Builders /DBA Global Restoration offers emergency services.
Yes, Global Builders /DBA Global Restoration offers warranties.
Global Builders /DBA Global Restoration offers the following services: Fire and smoke damage, wind and storm damage, remodeling, siding, windows & flooring.
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2022 Super Service Award
AquaGuard Foundation Solutions, founded in 1995, is a subsidiary of Groundworks, a family of companies that offers superior, proven solutions for your foundation repair, structural repair, crawl space encapsulation, dehumidification, and concrete leveling needs. AquaGuard is a recognized accredited member of the Better Business Bureau and devotes its years of experience, industry knowledge and specialized training to help customers protect their homes or commercial buildings from water damage, gutters, concrete sinking, and foundation failure.
Our mission is to be a provider that brings back the personal touch with our customers. We will build a relationship that will last a lifetime after you see our quality work. As a locally owned and operated business we feel invested in our clients and constantly strive for customer satisfaction. We won't leave until the job is done right! Call or click to schedule an estimate today!