AIR ZONE HEATING & COOLING

BUYER BEWARE THIS COMPANY! In late spring of 2016 I had a 4 ton heat pump installed by this company at our home at 124 Wilderness Point Rd in Hartwell GA. They demanded half the total price ($8400) upfront and the remainder before the job was completed. After 'completion', we found that the air blew from the vents so low that you could barely feel it 12" above the vents and the house would not cool down. It took over a week to get them to come back. When they finally came back, another contractor was parked in the driveway, so Air Zone left, refusing to walk extra the 20 feet. Another week goes by, they show up, turn the fan in the unit up to blow harder (still not very hard), and charged me $300. By this spring, less than a year later, the outside unit was freezing up and the house would not cool. After many unanswered calls and emails to Paul Eiffler at AirZone, we were forced to call another company. $3400 later, the unit is working properly. When the unit was installed, they obviously did not do a vacuum test, because the system had a leak, which allowed the freon to escape and the lines to become contaminated by outside air/pollutants. On top of this, the entire return system ductwork was so improperly installed, that my expensive 4 ton heat pump was being restricted to 1.5 tons of actual use. Now, the unit blows very hard, with cold air. AirZone has a terrible reputation in the area among other contractors, you would be better off using ceiling fans than this company.