My Amazing Maid
About us
Our professional housecleaning service is different from the rest. Give us a call and we'll come out and provide a free in-home estimate. We provide a clean "set up" for each house including micro-fiber cloths and mop heads Your satisfaction is guaranteed or we'll make it right! Each home is assigned one of our AMAZING house cleaners Licensed, Insured, and Bonded All of our maids are employees and are drug screened and background checked Free, personal, in-home estimates mean no surprises! Cleaning plans to fit most budgets
Business highlights
19 years of experience
Services we offer
My Amazing Maid is here to provide you with top quality cleaning. Our house cleaning services include, Whether you're looking for one time or long term service, bathroom cleaning, but are not limited to: high dusting, common areas vacuuming, etc., floor mopping, garbage removal, kitchen cleaning, window cleaning (interior)
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.26 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 67% | ||
| 17% | ||
| 0% | ||
| 0% | ||
| 17% |
Showing 1-6 of 6 reviews
Joshua C.
Apr 2017
I scheduled My Amazing Maid for a move-out cleaning service in a 4-bedroom rental house in Ellerslie, GA. During the preliminary walk-through, Tamara showed a bit of an attitude and the quote came back fairly high, but she had been recommended by a friend so I moved forward. Right at the time of the move I had to travel out of state for an unexpected funeral and asked Tamara for a bit of consideration. She pushed the cleaning date back by a couple days which was very helpful, but the accommodation ended there. I had asked the movers not to pack a delicate balsa wood model airplane so it wouldn't be damaged. I'd planned to transport it myself, but being out of town, it was one of a handful of items that remained in the house on cleaning day. When I returned from the funeral, Tamara informed me that it had been thrown away. I'd also left my wife's brand new road bike in the house for the same reason. Thankfully it was still there, but Tamara admitted to me that her crew very nearly took it for themselves. Lastly, the movers missed 2 drawers in the kitchen containing our wedding silverware and other utensils. When we unpacked in our new house and noticed the silverware was missing, we contacted Tamara who informed us that the cleaning crew took it all home with them. They did manage to return the silverware, but anything that we didn't specifically ask for was never returned. One by one, we noticed many other seldom-used utensils were still missing... The pizza cutter, the garlic press, the ice cream scoop, on and on over the coming weeks and months. An entire drawer of very nice kitchenware worth a couple hundred dollars was just gone. Tamara offered no apology. In fact she seemed inconvenience by having to return the silverware and went out of her way to defend her crew, stating it was perfectly normal for them to take what's left behind. We're a military family. We move often and have worked with many different cleaners. No other company we've used would even consider taking valuables without at least contacting the owner.
Response from My Amazing Maid
"This review really surprises me - especially since this cleaning was done almost 3 years ago and it is just being reviewed now. The price quoted was based on the condition of the house. The actual cleaning time took even longer but since this was a referral we capped the charges at the estimated price. When the estimate was done, the customer requested that after the movers left we were to clean everything else out. We did just as we were told - just like we have done on many, many move out cleans just like this one. The customer never mentioned the balsa wood plane nor the bike so this is the first I have heard of those. He did call to ask about the drawer of silverware and the cleaners had saved this since it looked valuable. When he called about it, we told him that we had saved it and we got it back to him. We were hired to do a move out clean and to dispose of any items left in the house so that the customer could pass his move out inspection. Based on the customer's review it sounds like he had the movers leave a few items but neglected to tell us about them. I'm sorry that the customer lost items that were obviously important to him. Unfortunately, the customer neglected to communicate that certain items should be saved and they were thrown away as instructed."
Alicia H.
Dec 2016
We interviewed multiple companies before selecting My Amazing Maid. The price for the service was about the same across all services (around $150/visit for twice monthly service in a home around 3400 sq ft). Ultimately, the presentation is what sold me on My Amazing Maid. When I received my quote from Ms. Ard, I was walked through a full checklist of the services they perform. I was also informed about their training programs and how their organization works to educate and empower their team members to grow. She explained that the cleaning uses a methodology to ensure that all rooms are cleaned from top to bottom. The first time cleaning was very good and the weekly cleanings are going well. They clean our home as a team of 3 (one supervisor and 2 team members). I really like this approach as the cleaning happens quickly and quality checks are done during the cleaning visit to make sure that My Amazing Maid standards are met. The ladies who clean our home are friendly, professional, on time and efficient. Not only was My Amazing Maid prompt to respond to my inquiries about services and receiving a quote, they called me to get feedback after my first visit and make sure we were happy!
Response from My Amazing Maid
"Thank you so much for the kind review. We are very appreciative of the trust that you place in our team by allowing us to clean your home. We tell our staff that our company has two very important assets - our customers and our employees. And we strive to treat both just like we would like to be treated."
Alan S.
Jan 2015
We love My Amazing Maid. They are always right on time and are extremely friendly and professional. They do a wonderful job cleaning our home. The owner is always extremely friendly and accommodating if I need to change the day of my scheduled appointment. I always highly recommend My Amazing Maid.
Response from My Amazing Maid
"Thank you for the kind review! We love taking care of your home and look forward to our visits. We really appreciate your business."
P P.
May 2014
They completely live up to their name. They are amazing! We have used other cleaning services and none compare. So professional while so kind and considerate of our desires and needs. Loved coming in to our home being the cleanest its been since we moved in almost 3 years ago. Truly a deep cleaning and no details missed.
Response from My Amazing Maid
"Thank you for the wonderful review. We love cleaning your home and are grateful for your continued business."
Victoria H.
Feb 2014
The housekeeper was very nice but the owner seemed very judgmental of me even though I had explained the situation before she arrived. She made a couple of condescending comments about the condition about the floor and the dusty blinds. She said this was an unhealthy way to live but it was because of the situation that I called her company for help. She quoted me a rate of $40 an hour. I seemed a bit expensive but I needed my home cleaned up and restored to its normal clean condition. The housekeeper was very nice and she stayed until the work was done. However the owner called the housekeeper cell several times while she was cleaning to talk about my situation but she didn’t asked to speak with me even once or call me to see if I was happy with everything and I am the pay customer. The owner had instructed the housekeeper to use my mop on the floor instead of their own which was pretty insulting. Everything went well with the housekeeper and I gave her a check made out to the company. After that day the owner ignored an email I sent saying I couldn’t find my mop and I asked in a nice way if she could check with the housekeeper and ask her where she put the mop. I explained due to my vision problems it’s hard to find things if they aren’t exactly where I keep them. It’s been almost a week and she hasn’t deposited my check yet. I emailed her this morning about my check not being deposited and I like them to be deposited in a timely manner and she ignored that email too.
Response from My Amazing Maid
"We were happy to respond to your cleaning needs on very short notice. Unfortunately, while you were happy with the cleaning it appears that we did not meet all of your needs. Thank you for your business and for taking time to do the review."
Lorene
Nov 2013
Showed up on time did a dandy job.
Response from My Amazing Maid
"Thank you for the review. We enjoyed working for you! I'm sorry that we were not able to accommodate your budget. We try to customize our cleaning plans to make them affordable for everyone. If we can help you in the future, please give us call."
Licensing
State Contractor License Requirements
All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.
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FAQ
My Amazing Maid is currently rated 4.2 overall out of 5.
My Amazing Maid accepts the following forms of payment: CreditCard
Yes, My Amazing Maid offers free project estimates.
No, My Amazing Maid does not offer eco-friendly accreditations.
No, My Amazing Maid does not offer a senior discount.
No, My Amazing Maid does not offer emergency services.
No, My Amazing Maid does not offer warranties.