My Amazing Maid

I scheduled My Amazing Maid for a move-out cleaning service in a 4-bedroom rental house in Ellerslie, GA. During the preliminary walk-through, Tamara showed a bit of an attitude and the quote came back fairly high, but she had been recommended by a friend so I moved forward. Right at the time of the move I had to travel out of state for an unexpected funeral and asked Tamara for a bit of consideration. She pushed the cleaning date back by a couple days which was very helpful, but the accommodation ended there. I had asked the movers not to pack a delicate balsa wood model airplane so it wouldn't be damaged. I'd planned to transport it myself, but being out of town, it was one of a handful of items that remained in the house on cleaning day. When I returned from the funeral, Tamara informed me that it had been thrown away. I'd also left my wife's brand new road bike in the house for the same reason. Thankfully it was still there, but Tamara admitted to me that her crew very nearly took it for themselves. Lastly, the movers missed 2 drawers in the kitchen containing our wedding silverware and other utensils. When we unpacked in our new house and noticed the silverware was missing, we contacted Tamara who informed us that the cleaning crew took it all home with them. They did manage to return the silverware, but anything that we didn't specifically ask for was never returned. One by one, we noticed many other seldom-used utensils were still missing... The pizza cutter, the garlic press, the ice cream scoop, on and on over the coming weeks and months. An entire drawer of very nice kitchenware worth a couple hundred dollars was just gone. Tamara offered no apology. In fact she seemed inconvenience by having to return the silverware and went out of her way to defend her crew, stating it was perfectly normal for them to take what's left behind. We're a military family. We move often and have worked with many different cleaners. No other company we've used would even consider taking valuables without at least contacting the owner.

We interviewed multiple companies before selecting My Amazing Maid. The price for the service was about the same across all services (around $150/visit for twice monthly service in a home around 3400 sq ft). Ultimately, the presentation is what sold me on My Amazing Maid. When I received my quote from Ms. Ard, I was walked through a full checklist of the services they perform. I was also informed about their training programs and how their organization works to educate and empower their team members to grow. She explained that the cleaning uses a methodology to ensure that all rooms are cleaned from top to bottom. The first time cleaning was very good and the weekly cleanings are going well. They clean our home as a team of 3 (one supervisor and 2 team members). I really like this approach as the cleaning happens quickly and quality checks are done during the cleaning visit to make sure that My Amazing Maid standards are met. The ladies who clean our home are friendly, professional, on time and efficient. Not only was My Amazing Maid prompt to respond to my inquiries about services and receiving a quote, they called me to get feedback after my first visit and make sure we were happy!

We love My Amazing Maid. They are always right on time and are extremely friendly and professional. They do a wonderful job cleaning our home. The owner is always extremely friendly and accommodating if I need to change the day of my scheduled appointment. I always highly recommend My Amazing Maid.