One Call Heating and Cooling

When you call for service the Customer Service Representative (CSR) will be friendly and professional. The CSR will ask you a series of questions to establish the proper service and technician is assigned. Then a date and time frame will be established when the technician will be there. The CSR is required to ask how you intend to pay. Credit cards are recorded to have on file before the appointment is actually assigned. Checks are accepted. American Express is not accepted. The technician will call the agreed upon phone number 15 to 30 minutes before arrival. All technicians will arrive in trucks marked with the One Call logo, be in uniform and carry identification. The technician will be friendly and professional and use appropriate measures to assure the best cleanliness (such as shoe covers and protection mats) of the home is maintained. The diagnosis will be made and a FLAT RATE PRICE will be quoted, in writing, before any repairs are started. Upon approval of the quote the diagnostic fee will be waived when the repair is finished. The repair will be made, no matter what it takes, and will be guaranteed for 30 days and the parts for one year. Upon approval of the finished repair the credit card will be charged the amount of the authorized quote and again the diagnostic fee is waived. If the needed part isn’t on the truck and cannot be delivered while the technician is there the credit card will be charged half of the quoted price and the balance will be charged when the repair is finished. Special financing is available for larger repairs or installation of a new system.