Fayette Septic

Before you hire Fayette Septic, STOP & read this carefully. What started as a simple septic repair became a 5-month ordeal full of vague communication, unexpected charges, unprofessional behavior, & my family displaced from our home. This isn’t just a bad experience. It’s a cautionary tale that could save you stress & money. In March 2025, we contacted Fayette Septic for a septic failure. They responded quickly & gave a written quote for about $5,500, clearly marked as a quote. We agreed to proceed. Fayette Septic said they’d handle the permit & scheduling. Then problems began. For months, communication was inconsistent & vague. While a couple of delays were on my end, most delays & confusion were due to their lack of clear updates & us chasing them for info. Finally, we got a random automated reminder at 6 p.m. on a Sunday in late June for work the next day at an undisclosed time. That Monday at 8:30 a.m., the crew showed ready to work. They were polite but never spoke to me about issues or changes all day. After finishing, a crew member said an invoice was emailed. It was nearly $1,000 over the original quote with no notice or explanation. I called the office & spoke with Shelby, the most professional person in this ordeal. She said the price rose due to extra materials required by the county. Shelby said she’d ask the owner, Sonya, to call me. Sonya never called. Instead, Shelby left a voicemail saying she spoke to Sonya & would honor part of the price error, adjusting the invoice to about $6,000. I emailed Sonya, pointing out the quote was never amended & that Georgia law prohibits retroactive price increases without disclosure. Sonya THEN decided to call me, repeatedly, when I was unavailable & sent a text insisting it was an estimate, not a quote, blaming the county. After seeing the tone of her text, I kept all further correspondence in writing. I requested the permit from Environmental Health myself. It required the extra materials all along. Fayette Septic never told us about a price increase during the 4-month planning period, but billed us after the job was complete. When I disputed the charges citing consumer laws, Sonya threatened legal action & a lien on my home. In every email I told her I’d pay the quoted price in full. After lots of back and forth, she changed the original quote on their website to an estimate, said she wasn’t going to fight over $500 but still refused to honor the quote, adding a $160+ credit card fee, never mentioned before. The timing felt petty & vindictive. After more emails, Sonya agreed to reduce the credit card fee to $90, representing 3% of the amount I paid by card, with the rest paid by check. I still urged her to honor the quote, but she ignored me. Even then, they didn’t update the invoice as promised, & I had to follow up repeatedly. The repair passed inspection. The crew was respectful but not communicative. Shelby was professional. But none of that excuses how the owner handled things. Sonya was unprofessional, defensive, & misleading. She showed no integrity or professionalism. Even when I raised legal concerns, she refused to acknowledge the law & dismissed me. Bottom line: The written quote wasn’t honored. The price increased without consent. Fees were added without disclosure. The quote was reclassified as an estimate only after I disputed it. The owner responded with legal threats, not solutions. In the end, after being displaced for 5 months and fighting a month-long dispute, I paid the original amount plus a $90 fee I never agreed to, just to be done with it. What might appear to be a victory was really the result of relentless persistence on my part. Until this company acquires competent & ethical leadership, do not waste your time, money, or energy. If you still decide to use Fayette Septic, familiarize yourself with consumer protection laws, keep it in writing & stand your ground.

Was quoted in person $6500 for installation and the tank after he walked the property. During the installation, the water and gas lines were cut and the power line was also hit. After the work had been completed, without any prior communication, I received a bill for $9K which is 30% higher than I was quoted. The next day I had an irrigation person out. He checked my water lines and informed me that multiple water lines had been cut out back. Instead of marking them and informing me they were damaged, their crew simply covered them over with dirt and moved on. In my opinion, that is completely unethical. If they had marked all the spots that they had cut, it would have been far less expensive to find and repair. I had 3 other people come out and look at it and all agreed it was negligent. Matt refused to take responsibility and said he felt good about the job they had done. This job ended up costing me almost 10K after repairing the damage and locating where they broke my lines. If there was ever a bait and switch company, one that doesn't own up to things they damage, and claims there were conversations that were not had, its this company. Do not use.

Matt and Sonya are great folks. Primary interactions were quickest on text followed up with a phone call. Very positive people. Their crew are the kind of guys you want working at your house. 100% recommend!