FAYETTE MOWER

It went horrible....
This company is a scam lawn mower repair company. They employ a thief for their
pickup/delivery guy of riding lawn mowers & they back up his lies &
blame the customer for stolen parts, off their own mowers.
I called them to fix an issue with my lawn mower, after another lawn mower
company damaged my mower and disconnected wires that were tucked neatly on my
mower. They gave me the number of their pickup/delivery guy & pick up was
set. When the guy picked up my mower all of my bagger attachments were in
place, the bags, the bagger holder and the tube that moves grass from the
cutting bed to the bagger bags.
Their pick up guy said no worries because he would not remove anything other
than
the bags that fit in the bagger, I said ok. When I got home the bags were the
only items left behind my fence.
Fast Forward to a week later & me calling this companies sales guy, Gabe
Glaze ([email protected]) & they still hadn't checked my mower, which
I was told it would only take 2 days to get an assessment. The next day Gabe
said nothing was wrong with the mower, which was weird, because it was clear
some wires were hanging down out of place, it was leaking some substance &
I said this to Gabe. He said he would have his tech take another look at it
overnight again, why this would be needed if you have skilled lawn mower techs?
The next morning Gabe called me to say yes it was leaking transmission fluid
& there was a slight crack as well. Due to the cost, no need to repair, it
would be better to buy another rider.
The mower was returned to me & I paid 65 for the delivery, since Gabe said
they wouldn't charge for the service check. I said ok and that was that.
This weekend (1 wk after return of mower) I noticed that the airflow regulator
on my bagger tube connection was missing. Ive had this bagger for 9yrs &
was cutting my lawn fine for most of the summer & now this small but
important piece was missing.
I took pictures & took them to Gabe & his first response was, well I
see here we didn't charge you for the service
fee, as if it was a even trade for them to steal a piece off my bagger. When I
said that to him he said, no I didn't mean it like that, yeh ok, then why say
such a stupid comment.
We asked his tech about my missing piece off the bagger & he said no bagger
was on the mower at all, which was a lie. So I called the delivery guy Richard
because surely he would support what he took from my home & he lies saying
the tube wasn't there but the bagger was. So, now i know who stole the piece
off my tube, because the delivery guy picked up my mower with the tube and the
tube was connected when he returned it. So that would mean he took it off and
didnt deliver it to Fayette Mower but why was Fayette Mowers tech lying saying
there was no bagger?
When I asked Gabe, so how the piece could get taken, he told me maybe someone
in my home did it. Like really, one of my loved ones went outside and just
decided to take a piece off my lawn mower after me having it for 9 years?
Really that makes sense to this guy.
This is the worst repair company you'll ever send your mower too and therefore
find someone else.

Overall very satisfied. I am a repeat customer as I bought a chainsaw from them several months earlier. A courteous and helpful crew.