Tub Doctor Luxury Bath

Work was substandard the first time they came to remove construction stains from a new tub. They left stains in the tub still and got their green abrasive all over the painted walls and just left it. It needed to be repainted. Then when they came to correct tubs they failed to clean the first time, the technician explained he was the one that was there the first time. He was annoyed that he had to come back and also said that we could just do it ourselves. Very unprofessional. If we had done it ourselves, the wall wouldnt need to be repainted because of your careless work.

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Our size walk-in shower renovation required them to use a different brand shower base than they normally use.  It developed a crack after several years of use and the repairman found that inside the base was an air bubble. So he removed the area around the bubble, put in fiberglass/resin and refinished the surface.  He used a window exhaust fan to reduce odor. He also made a return trip to check the repair.

It was not good. They are yet to finish the job. They have different color on the bottom threshold of the shower. They were supposed to come back out and put a correct color and they are yet to do it. It's very difficult to get in touch with them and they tell you they are going to do something and they don't do it. I've been there numerous times.

unknown

Not good experience. We are in process of interviewing other companies to complete the job and fix some errors. Will update this review as we proceed.
UPDATE 07/02/13. Found independent contractor to renovate 2nd bathroom and fix some problems with bathroom renovated by Tub Doctor. Quality of work and work ethic of crew is comparable to that of Tub Doctor. Difference is that the contractor keeps us up to date, openly reveals problems encountered, does not come up with excuses for products and supplies not being ordered or delivered on time. Key words here are: honesty and accountability. Will update this review as we proceed.
UPDATE 09/21/12: nearly 3 months since we found the second contractor and we are still dealing with issues from the tub doctor and now from this second contractor. Issues primarily centering around plumbing.
SUMMARY: The Augusta Georgia area simply does not have the same quality of contractors that one would expect to find in a larger area or as seen on HGTV. Tub Doc grade revised.

It took a long time for the materials to all arrive, but when they finally scheduled, they showed up on time.  Be sure to check what arrives.  We had specified a tall corner caddy, but a short one was delivered.  They had a tall one in stock and got it to our house in time.  One and half day installation was faster than they had estimated.  The installer asked us where we wanted everything before he installed it.  The install was done with no problems and we are enjoying our new walk-in shower.

Don't trust your contractor if he is not listed on Angie's List!!!!  The contractor paid $120.00 to Tub Doctor through M & D Home Services to repair the damages he did to our brand new tub. 
The man that repaired our tub from Tub Doctor never sanded the tub.  Common sense tells me there was no way the paint that he painted over our tub was going to bond?   But I thought maybe he knows something I don't?  It sure looked pretty when it was done?  But it is peeling.  Guess what happens when you don't properly prepare a surface to apply a coat of whatever they used on?  It peels!
Guess that is why they only give a one year warranty!
 

Two men performed the work in eight hours. The price included extending walls but the fit was perfect and wall extension was not required. The job was well done. I thought the hardware (shower head and diverter) quality was low compared to the price I paid. I ended up replacing the shower head and diverter with high quality parts.