Tompkins Co.

The windows for my rental property were replaced in a timely fashion. I was kept informed. And, most importantly, my tenants are elated.

Worst experience that I have ever had in all of my 59 years with anyone. There is not enough space to describe the anguish and poor workmanship surrounding this job. From putting the wrong siding on my house (even though I had chosen siding from the samples provided), never knowing when or if they were coming to work, probably more than 50 phone calls just to get this job completed, having to withhold my payment to get the job somewhat finished, and the list goes on and on. This entire scenario went on for months and months. RUN THE OTHER WAY!!!

Excellent. Very professional with high quality. Price was excellent. Would recommend to anyone.

Was contacted by Tompkins Co. in response to my online siding search. They gave me an estimate, I paid a deposit, and a contract was signed in Oct. 2015. When they finally arrived to begin the siding 3 months later (after multiple calls and threats of cancelling my contract) they began installing the wrong color siding. Had to deal with that issue. Finally, after 3 months of daily phone calls with no response, and threats to take legal action, they finished a shoddy job but only when I withheld the remaining payment. The owners appear to have no control over their contractors who do the work. Wish I'd never heard of this company and would not recommend them to anyone. The stress involved in making them complete this job was seriously unimaginable.

We are so happy with our new Windows! The noise reduction and more even room to room temperature throughout our house is dramatic! The installer (Charles) was great to work with and did a very professional job. The windows are excellent quality and improved the overall aesthetic appearance of our house from the road. We only had one small glitch in having 8 pane Windows manufactured and delivered instead of the 6 pane Windows we ordered, but Hinton had the proper Windows remanufactured and installed within 2 days. Very very pleased with this company just make sure your order states how many panes in the Windows. Finally, my wife took point on contacting several companies locally about installing new Windows. Many of them would not set an appointment with her unless I agreed to be there, which is ridiculous. Hinton met with my wife for the first meeting as I was tied up with work. She was able to get all the information we needed to make a decision. Some of these other Windows companies need to get out of the 1950s!

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First rep was inconsistant in offerings and price and did not return calls.  I requested another rep.  Enter Hinton Wells- a kind professional, concerned about seeing the entire operation through to the end. Window installer was also kind and did a great job.  10% discount offer to Angie's list members was not honored; I was told I was given the lowest price possible.  The price was fair and less than their competitors even without the discount.

Very impressed

Mr. Hinton Wells was my contact with this company, he came to the house several times to measure and remeasure to be sure the new windows were made to the correct size (Tompkins is the only window company in Augusta that manufacture their own windows here in town, all the others order them so if there is a problem you would have to wait for shipping back and forth, that is a big part of why I went with this company.. that and they had the best price between Tompkins, Window World, and one other I cant remember the name of right now, for a comparable product).
I was extremely satisfied with the quality of the new windows and the time frame in which they were installed (only had to take 1 day off work to be at home for the install). I am glad to have my new windows, they look very nice and hopefully will make a difference in my power bills, although I have not seen that reflected in any bills as of yet.
The install crew is apparently contracted out by Tompkins (they just make the windows I guess?), and I was not at all happy with the condition in which they left my house and property. There was broken glass from some of the old windows breaking during removal, both inside my house on the floor and outside in the front and back yard. I found multiple nails in the yard and driveway where I park my car. Also, since the old windows being removed were old enough to have lead paint on them, Mr. Wells gave me a brochure about safe practices for renovating with lead paint when he first came out to give an estimate for the job. Essentially none of these practices were followed by the install crew-- nothing was contained (obviously, since it would have caught the broken glass had it been sealed off like it was supposed to be!) and there were paint chips ALL OVER my house and yard. I recently got a small puppy who tries to eat everything he finds on the ground, so this was a very big problem for me (I do believe the puppy had some symptoms of lead poisoning such as stomach cramping and nausea, vomiting and diarrhea, but the vet said it would probably be a self limiting episode with no long term effects as long as I was able to remove the source of lead from his environment so he was not continually exposed).
So I called the Tompkins company and spoke to Mrs. Tompkins several times. She informed me then that the install crew is contracted out by their company and said she would "talk to" the person who had been in charge of the install at my house. She also put me in touch with a gentleman named Victor who I believe is another contractor they use, and he came out a few days later and did as thorough as possible of a job of cleaning up the mess the other crew had left. I was very pleased with the effort Victor put into trying to clean up my property, but at that point my dogs and myself had been exposed to several days of the environment left by the original crew. They also left the old windows after removing them (both storm windows and wooden windows) leaning against my 6ft wood fence, which is way too much weight to put on such a structure and was causing my fence to sag, so I had to move all of the windows off of it myself, and am glad I did because it was almost a full week later before they came by and finally carted off all the old windows and debris from removing them.
Overall, I thought the condition the install crew left my property in was just absurdly unprofessional. I understand those workers are not directly employed by Tomkins company, but I would have appreciated an offer of discounting the job since it was performed so poorly. Mrs. Tompkins seemed to think that was ridiculous since she said the install crew were just contractors not Tompkins Company employees. The windows themselves are wonderful, I have not had any trouble with them and am quite pleased with the final product. I was also pleased that they were able to install all 11 in one day, but I wouldve preferred it to take longer and have actually done it the right way. I am not sure I would use this company and their contractors (who, in my opinion, they are responsible for and should be accountable for the quality of work done by people they hire out) again in the future due to the problems with cleanup after installing, the failure to follow EPA regulations on containing lead paint renovations, etc. and what I view as a sort of bare minimum done to rectify the situation by sending the gentleman Victor to cleanup after the original crew. That said, I will consider using them again when I get around to replacing the rest of the windows here because they had a good price and good product, and I feel that now I am aware of how the install/removal of old windows should be done and I can make sure I watch what they are doing so I make sure they do it right next time otherwise I will make a stink about it during the fact, not after!

Tompkins company is a family owned business that manufactures the windows they install. You can actually visit the factory and watch them make your windows!!!!!! Mr. Ben, the owner, is a wonderful Southern gentleman who makes the initial contact at your home, completes the sale and schedules the install. He even comes to the home during the install. I had surgery between placing the order and the install, and they worked around my schedule to get the job completed. The install crew knew I wanted to donate the old windows to Habitat for Humanity, and they carefully removed each one so the were reusable. This took extra time and effort on their part, but Mr, Ben and the three wonderful installers were able to accomodate my wishes for the donation. I have stucco around several of my windows which complicated the install, but nothing was damaged. The windows are wonderful..very sturdy and easy to manipulate when tilting in to clean. Great two year, no questions asked warranty, and a lifetime warranty that is transferrable on resale. The total cost and the Angie's list discount made this project very reasonable. The owners wife, Jill, even came to the home after the install to make sure we were happy with our windows. This family owned business is so terriffic that I have already asked them to help me on another project.

A baseball was thrown thru an upstairs csaement window. The window had to be customed built as our house is 25 years old and that type of window was no longer available. Several trips were required to get an estimate to remove 1 upstairs roll out window and replace with 1 double pane casement window with LoweEglass, paint window and trim same color as house. Estimate of $1800.00 was provided on January 17th, 2012. The replacement window was installed March 3rd, 2013. Very satisfactory. The installer also repaired a screen door while there at no charge.

Very well

Was a very good experience from start to finish
Sales - Hinton Wells was was on time, personable and willing to negotiate.
Management - After Hinton met with us, I had some questions and stopped by their office. Ben Tompkins was very friendly while he called Hinton and gave me a tour of their manufacturing operation.
Installation - Charles and Jo Ann Henderson were very responsive and personable too, came back several times to answer questions, were competent, cleaned up after themselves and defined, "professionalism"
Follow-up - We received our warranty paperwork promptly after the installation was complete.

As above.

Their salesman, Kieth, came out and gave a great presentation of their windows and a good cost analysis.  I signed the contract in December and the company was going to make an effort to have them built and installed within approx one month.  They didn't make that time frame, but that was not a big concern.  The main concern was quality, and they definitely met that criteria. 
They did sub-contract out the box window for our kitchen which caused a delay.  However, when it was delivered, it did not meet their standards so they, the Tompkins company, built one themselves.  This speaks volumes of their reputation.

Ben and Jill Tompkins, the owners of the company, drove down to my place in Brunswick, Ga, within a few days of my contacting them, which was great. What prompted my call to the Tompkins, derived from my observation of a home on our community golf course. I saw a home that had a beautiful enclosed back porch. I was thinking of doing the same type of work on our home, and I decided I would contact the home owner, and ask who did his porch, Low and behold, the owner of the home was playing golf on the hole in front of me, so I decided to drive my cart up and ask him about his source for the enclosure. Surprisingly, it was his brother's company, and he asked if I wanted his brother Ben's number.Within two weeks of receiving the cost estimate, and our approval to do the work, the team was here and doing the job.It took a couple of weeks, but it came out spectacular. The workers, a three man crew, were fantastic, and very competent. They not only did a superb job, but cleaned up the area, each and every day.They built us an all season room, with low E glass windows, a pergola, which they screened in with 20x20 screening to protect us from the southeast Georgia sand gnats.It has been a couple of weeks since the work was completed, and we are just as happy today as we were on the completion day.Thanks Ben, Jill, and crew.

The work went well.  I had initiated the contract in Dec of 2010  in order to take advantage of the tax credits offered for improving our home energy rating.  They assisted in making sure that all documents were completed and accurate for my tax accountant.  Even though they did not get the job completed as early as they had contemplated, it was done in an expedient fashion. 
One of the delay factors was the fact that they had to rely on a sub-contractor to build a box-window that I had requested.  After waiting for some time for that window to come in, they were not satisfied with the quality of the finished product.  Therefore, they took a little more time to build the box-window themselves and did a fine job.  This indicates the high standards that they demand before they put their name on any product.

I would highly recommend the Tompkins Company for any work required.

We'd originally hired someone to replace our windows, but that didn't work out.  We hired Tompkins to come out and finish the job.  They are wonderful.  They are professionals.  It's nice to do business with someone who honor what they say they'll do.

Job was done in one day. 2 problems appeared after the installation Problem 1. The contract called for replacing rotten frames where needed. It took 4 months to get 2 of them fixed, but never returned to fix the other 3. problem 2. The windows were the wrong size. Even though I thought they looked smaller, the installer assured me that was only because they were replacement windows. I have since found out that they are too small.

We first met with Ben Tompkins to review project and select type of windows for project. Approximately 1 week later we reviewed the proposal and accepted the proposal with a few changes after about another week of review. The project initiated and completed on schedule and we are very pleased with the quality of the installation. One of the custom windows was fabricated with the wrong dimensions, which the company immediately corrected by fabricating and installing a new window. Approximately 4 months after the installation, 3 of the windows had to be replaced due to a defect in the low-e film. After notifying The Tompkins Company, a company representative came to our house, picked up the defective windows and returned and installed the repaired windows on the same day.

We met with Ben Tompkins to discuss the project and take measurements for the project. Approximately 1 week later we met to review the proposed design and make changes. After another week we accepted the proposal and placed a deposit. The project commenced and completed on schedule. We are very pleased with the remodeling project. The installer took the time and exhibited skill on all aspects of the work including extending and hiding the dryer vent.

We are very pleased with the work they did. They did the work as agreed and went beyond by offering suggestions. We wanted the room to look as if it were part of the existing structure and not an add-on. They suggested we remove the windows in the side of the house and they replaced them with shelves. The shelves were finished very nice with beveled edges. They searched to find siding to match our 8 year old house and found a perfect match. The windows they installed which they also made are not only beautiful but functional-they are sliders that can open to the inside for cleaning (no ladders for us old folks). We did our own painting but the walls were finished for us. They offered us options in the planning stages and were open to changes during the building process. We are very happy with the work they did and find this to be our favorite room of the house. It looks as if it was built with the house and I know we have increased the value of our house more then we paid for the work.