LA-Z-BOY FURNITURE GALLERIES

I have written letters to complain. The piece of upholstery they showed me that my couch would come in was black. They found out three months later but because I had bought it three months before I didn't fall in that category,  it peels. They told me to go buy an electric shaver or that if I didn't want to do it they would send someone out and they will charge me $176 to take off the pilling. When I called them up to tell them about it they told me that they knew about that in the material but because I bought in March. I wrote letters all over, I got nowhere. They said I could get no help since I bought it before they found out. I was not happy with the product at all. After spending that kind of money and hoping that you would get something good and you would get resolved. I didn't know what else to do or where else to go. I've talked to more people and wrote down names. I said to them what would make me continue to be a happy Laz-ZBoy customer.? If they had said they were going to send that gentleman out and have them do that on your couch and you won't have to pay the $176. This was in March of 2015 and into 2016 and I finally said I would just let it go. I had a protection plan on it and I called them on that and they said no. I supposedly had ultrashield and they said they didn't cover that. The guy that sold me was even going to send me a shaver. I would never recommend them.

The leather recliner is fine, but both love seats' upholstery has started to pill. When I asked the salesman, Charlie, about the problem, he said that they had become aware of the pilling problem with that particular fabric about 8 months ago. He recommended I purchase a shaver to remove the pills, and even said he would purchase one for me. He never did get back with me, so I went out to Hobby Lobby and purchased a shaver but I am afraid to use it because if it makes the problem worse, then it will all be on my shoulders and the company would say I was responsible. I feel as a senior citizen and a widow on a limited income that they do not care about me and my situation.

unknown

I was very pleased with the end result.

A piece broke in it and it would not recline pr go back in the regular position. It was frozen in mid operation. They repaired it and everything was excellent.