CONSTRUCTION SOLUTIONS

THE MAIN PERSON WAS A WONDERFUL GUY, BUT THE GUY HE WORKED WITH WASN'T AS GOOD AS HE WAS. HE SEEMED A LITTLE OFF. THEY WERE GOOD PEOPLE THOUGH. I HAD NO QUALMS ABOUT THEM BEING IN THE HOUSE WITHOUT ME BEING THERE. THEY WERE TRUSTWORTHY. I HAD 2 CASEMENTS WINDOWS THAT THEY PUT IN, AND THEY PUT THEM IN BACKWARDS. I HAVE 2 BAY WINDOWS, THAT ARE ABOUT 18 INCHES WIDE AND 4 FEET TALL. WHEN YOU TURN THE CRANK AT THE BOTTOM THE LEFT SIDE OPENS TO THE RIGHT AND THE RIGHT SIDE OPENS TO THE LEFT. HE HASN'T FINISHED THE WORK, AND NOW I AM GOING TO HAVE TO CALL SOMEONE ELSE TO COME AND FINISH THE WORK. THE WORK HE DID WAS GREAT, BUT THAT DOESN'T ACCOUNT FOR SOMETHING IF IT ISN'T DONE CORRECTLY.

CYRUS, THE COMPANY REPRESENTATIVE CAME BY TO DO AN ESTIMATE AS I REQUESTED. HE PROMISED THAT HE'D FAX ME THE COMPLETED ESTIMATE WITHIN A FEW DAYS. HE NEVER GOT BACK TO ME. ABOUT A WEEK LATER, I CALLED AND LEFT A MESSAGE WITH NO RESPONSE. IT ALWAYS TICKS ME OFF WHEN COMPANIES DON'T ACKNOWLEDGE CALLS FROM CUSTOMERS. HE'S OFF MY LIST.

CYRUS RETURNED MY FIRST CALL AND SET UP AN APPOINTMENT TIME TO COME OUT AND GIVE ME AN ESTIMATE. CYRUS NEVER SHOWED AND NEVER CALLED BACK. I CALLED HIM AT LEAST TWICE AFTER THAT AND LEFT MESSAGES, BUT HE NEVER CALLED BACK AND IT'S BEEN TWO WEEKS NOW. IT'S KINDA HARD TO GIVE CYRUS A RECOMMENDATION IF HE REFUSES TO CALL BACK OR BE TRUE TO HIS WORD ON WHEN HE'S SUPPOSED TO COME OUT AND GIVE AN ESTIMATE. APPARENTLY IT'S TOO DIFFICULT TO RETURN A PROSPECTIVE CUSTOMER'S CALL OR LET THEM KNOW THAT YOU AREN'T GOING TO COME TO THEIR HOUSE AT THE AGREED TIME. I TOOK HALF A DAY OFF OF WORK TO BE HOME, BUT HE COULDN'T EVEN CALL TO LET ME KNOW.

MR SLATON DID NOT RETURN PHONE CALLS OR CALL BACKS IN A PROFESSIONAL MANNER. HE STATED HE LOST OUR PHONE NUMBER ON TWO OCCASIONS AND MADE NO EFFORT TO LOCATE OUR # IN THE PHONE BOOK EVEN THOUGH HE HAD OUR ADDRESS AND NAME. HE GAVE A REASONABLE EST FOR THE WORK, BUT FAILED TO CALL FOR THE FINAL CONFIRMATION FOR THE WORK DATE AS HE PROMISED TO DO. WE FINALLY CANCELED THE JOB AFTER DEALING WITH HIM FOR MORE THAN A MONTH.

WE HAD A LOT OF LARGE AND SMALL THINGS TO CORRECT IN ANTICIPATION OF PUTTING OUR TEN-YEAR OLD HOME ON THE MARKET AND WE DID NOT GET NICKLED AND DIMED. THE OWNER AND HIS ASSISTANT HAVE EXPERIENCE IN MANY AREAS, THEY ARE VERY POLITE AND ACT PROFESSIONALLY. WE FEEL WE GOT GOOD VALUE FOR OUR MONEY AND WOULD HAVE SPENT A LOT MORE WORKING WITH MULTIPLE COMPANIES OTHERWISE. OWNER IS ARCHITECTURAL ENGINEERING GRADUATE WHO LEFT THE CORPORATE WORLD AND FOUND HE HAD KNACK FOR HOME REPAIR/REMODELING. WE HAVE USED A LOT OF CONTRACTORS IN THE LAST DECADE IN GEORGIA AND CYRUS AND HIS PARTNER, AL, WERE THE BEST WE'VE WORKED WITH ON AN EXTENDED JOB. HE TAKES HIS TIME TO DO THE JOB RIGHT. HE CALLED US TWICE EARLY IN THE MORNING WHEN RAIN CAUSED HIM TO POSTPONE APPOINTMENTS, AND WE APPRECIATED THE EARLY NOTIFICATION AND UNDERSTOOD. THEY SEEM TO ADVERTISE BY WORD OF MOUTH AND SEEM PRETTY BUSY. BOTTOM LINE, THESE GUYS ARE WORTH USING.