Founded 2007 • With Angi since August 2011
Business Highlights
Emergency Services OfferedAmenities
Free Estimates
Yes
Warranties
Yes
Senior Discount
5%
Emergency Service
Yes
Eco-Friendly Accreditations
No
Licensing
No License Required for Trade
Bonded
Insured
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Verified Reviews
Showing 1-25 of 77 reviews
Virginia K.
01/18/2019
There was a mixture of red oak and white oak which were original floors plus two rooms with brand new oak. They looked dramatically different before the crew sanded, repaired and stained. Afterwards the floors were immaculate with no noticeable difference in color. They all looked better than I imagined they could. This is the second time I have used P&Q. Four years ago they installed new wood flooring in the family room of my former home.
Description of Work
Refinishing floors in a renovated home.
Category
flooring contractor, hardwood floor
Kathy B.
12/05/2018
This is a replacement review of one I just posted as I left out a member of the P & Q team: I had 3 rooms carpeting in my home and started with Stu who took my first phone call. Stu was very professional and personable which immediately got my attention and arranged for Scott to come out with samples and he fell in love with my Dachsund, JJ. Then, George who is in charge of installation helped me to schedule a time. Then came the day of install and 2 gentlemen of Hispanic origin (to me, Hispanics are great at what they do and Saban and his partner were proof of that) arrived and did a wonderful job. They took great care of moving the furniture and even vacuumed the bare floor after removing the old carpet (I don't recall the previous installer taking that step). These two guys were phenomenal and cleaned up after themselves. So for any flooring needs, P & Q is the company I cannot recommend enough. They made the entire process so easy!
Description of Work
Carpeting Installation
Category
carpet installation, flooring contractor
Rebekah H.
11/09/2018
Everything went well! Scott was our sales rep - easy to talk to, no pressure, responsive, and friendly. Took the time to answer my questions / concerns - flexible schedule for meeting both at our place for measuring and at the store for final selections. The crew came out and got started around 8:30-9:00am and were there until nearly 7:30pm on a Saturday - they completed the entire first floor replacement in a day (a long day for everyone, for sure, but it was great to get it done in a day!). Primarily LVP; LVT in the bathroom, and 1 bedroom with carpet. The finished product looks great and we are absolutely enjoying the look and feel of our new floors!
Description of Work
Replace first floor flooring (all)
Category
carpet installation, flooring contractor
John H.
08/23/2017
Excellent. Lenny, the sales person was extremely helpful, patient, worked with us on several different occasions as we were trying to decide on best options. He helped us make the best decision without pushing for the most expensive options. They were attentive, prompt and professional. We needed immediate action and they were able to deliver. I would definitely use again.
Description of Work
Basement carpet flooded. Replaced with carpet tiles
Category
flooring contractor
Service Provider Response
Thank you for your feedback [Member Name Removed], we certainly appreciate it! I will share this with Lenny. Thanks again for the opportunity to complete this project for you.Michelle A.
07/31/2017
David B.
04/26/2017
I have worked with P&Q flooring for about 2.5 years. I have nothing but complements from start to finish. Stu is a very professional and knowledgeable of his products. THANKS STU !!!!
Description of Work
We hired P&Q flooring to install carpet and hard wood flooring in our facility
Category
flooring contractor
Ashley M.
03/10/2017
We were so pleased with our entire experience with P&Q Flooring. We stopped in the store when we were in the area but were so pleased we drove across town to continue to do business with this company. They were professional and knowledgeable and weren't pushy at all. They ordered additional flooring samples for us for something we found online and were patient while we chose our product. Their prices were competitive and even when we found a slightly cheaper price elsewhere they were willing to match. We loved the customer service and wanted to give them our business so we were excited that they were happy to match price. They were great at removing our old flooring and installing new floors. The group was extremely hard-working. We would definitely be happy to do business with them again the next time we need new flooring or a rug! (P.S. they will do custom rugs based on the carpeting they have in store, but we have not purchased that at this time - something we're keeping in our minds though!)
Description of Work
Provided and installed hardwood flooring
Category
flooring contractor
Janet Y.
02/28/2017
Janis S.
02/25/2017
At one point they needed to make a slight repair. Came out immediately and all is perfect!
Description of Work
I went to store a few times before I found carpet I had been seeking for over one year. Each time they answered all my questions and were professional. They came to install as scheduled. Crew was polite and professional.
Category
flooring contractor
Faye S.
12/21/2016
We were extremely pleased with the materials, workmanship and price. Lenny Swindell was our representative and he made things so easy. Lenny grew up around construction and custom building. He was amazingly patient with us during the selection process. He answered every question, explained every step and helped anyway he could along the way. I would definitely work with him and P&Q again.
Description of Work
Engineered hardwood in 5 rooms and two halls, carpet in one bedroom and stair.
Category
carpet installation, flooring contractor, hardwood floor
Dyann D.
08/26/2016
Helen J.
04/11/2016
I just purchased a new home and wanted to replace the current carpet in the master bedroom. P&Q Flooring were very professional from start to finish. I met with the Sales Rep, Stu, on a Saturday, who spent a lot of time with me going over my various options (despite the fact that this was a small project), especially as I was looking for a carpet that was cat friendly. He offered to let me take home a couple of sample carpet colors. He knew I was anxious to get the work done before moving in. He came the following Monday to take the room measurements and by Thursday, the carpet was installed. The young man who installed the carpet did a great job as well. The old rug was pulled up and disposed of and the new carpet laid with no tell-tale signs of scuff marks on the baseboards which had been freshly painted. I love the color and am very pleased with the service. I would certainly recommend P&Q Flooring and will use them again in the future.
Description of Work
Replaced wall-to-wall carpet in master bedroom
Category
carpet installation, flooring contractor
Holly P.
04/01/2016
Everything went great! I'm very pleased with the Mohawk carpet that was installed. I had 4 estimates, and I chose P&Q because I was most comfortable with them. The owner was very responsive throughout the whole process. The crew cleaned up everything, and they left extra carpet in the basement.
Description of Work
Installed 1,300 sq. ft of carpet and reused master carpet for stairs to basement
Category
carpet installation, flooring contractor
Peter C.
03/30/2016
Thank you P&Q for turning our McMansion into a warm home! We walked into Stu's store 1 hour before they close on a Saturday. He was friendly and helpful. Stu asked us about what we are looking for, showed us what's available in his store and made some suggestions. He was available for questions but other than that we had ample time browsing the selections & making a decision on our own. There was no pressure at all. Once we decided on the material, Stu was able to have Scott measuring our place and provide an estimate WITHIN A FEW HOURS! Scott was really friendly and explained what extra service they can offer. The crew finished the majority of the project in three days in the week after. The new floor looks amazing! During consultation, Stu explained the options we have with our stair case: leave the carpet on, or install wood & stain it to match our new floor as much as possible. I'm so glad that we chose the 2nd option. The stair case looks great! We had some concern after the job was done but Stu and Scott were always able to offer an alternative to solve the situation. It's much appreciated. All in all, P&Q did an excellent job!
Description of Work
Remove carpet and engineer wood floor. Install vinyl for the 2400 sq ft, including stair case.
Category
carpet installation, flooring contractor, hardwood floor
Derrick S.
03/17/2016
As far as the job went everything was completed just like installer and I had discussed. My wife and I are very pleased with the quality of work. I will definitely use them again.
Description of Work
The provider installed new laminate flooring, baseboard and quarter round which I purchased. Also fixed the threshold on the door that lead to the outside. They leveled the floor and got rid of the squeaking noise.
Category
flooring contractor
william R.
02/15/2016
He provided an estimate in less than 24 hrs. He scheduled & completed the job in 3 days. Not too many businesses would give that kind of service. He always returned my phone calls & did what he said he was going to do.
Description of Work
Stu went way beyond to help me with my job. I needed some commercial carpet ordered & installed in less than a week. He was so efficient and was able to complete the job on schedule. I would use him again and highly recommend him.
Category
carpet installation, flooring contractor
Randall B.
01/11/2016
PQ gets five stars! Stu was conscientious about what I was looking for in a replacement floor and explained what would be involved with removing the old floor. His crew arrived on time and completed the work as agreed. Considering the amount of dust was generated in removing the old floor, the crew did an outstanding job of cleaning up. I am very happy with selecting the vinyl plank, but would recommend to others to add a thin muffler (not required by the manufacturer) to even out little irregularities in the concrete and create a quieter surface. I had PQ return the next week to tidy up a couple of spots that appeared to have caulk residue on the flooring from caulking the trim. If you have to jackhammer up glued flooring, I strongly recommend removing all your furnishings as I did (including window treatments, etc.) and turn off the A/C. Dust gets everywhere. Don't forget to clean the top of the ceiling fan blades... one spot the crew missed, but understandable.
Description of Work
They had to remove glued down engineered flooring (lesson learned-don't ever glue stuff down), prepare the concrete, and float the new floor.
Category
flooring contractor
ALISON H.
11/30/2015
The installation crew arrived promptly and worked without a break until all the carpet was installed! They were incredibly courteous, conscientious and clean --- I felt that they treated my home as if it were their own. The new carpet is gorgeous and the installation is flawless! I could not be more delighted with my entire experience with P&Q Flooring. I had dreaded this project and put it off for a long time. But Stu and his team made it as easy and painless as it could possibly have been! I would absolutely call P&Q if I ever have any kind of flooring project in the future. The price, quality, attitude and professionalism of Stu and his team far exceeded my expectations!
Description of Work
Owner Stu Trau came to our home himself to take measurements and discuss all project specs to re-carpet our entire home. I had found a carpet sample a couple of years before and asked Stu to find something similar as it had been discontinued. Stu quickly got back to me with a quote and found several carpet options. The P&Q showroom is in a very convenient location so we met there to review my options. I was thrilled with all the samples Stu suggested! He carefully guided me through comparing the samples --- even reminding me to look at the samples under several different lights. Stu then quoted me a price that was well within my budget --- and was significantly less than another company had quoted! We set up an installation date that worked for me and Stu gave me excellent guidance on how to prepare for the installers. I got confirmation emails and phone calls so I always knew what to expect.
Category
carpet installation, flooring contractor
kelly B.
11/23/2015
They were fantastic! They did hardwood upstairs and carpeting on my stairs. From the beginning they were professional and timely with all information. The men that did the actually work were professional and all extremely friendly. I would recommend this company from start to finish. It was great!
Description of Work
Flooring and carpet
Category
carpet installation, flooring contractor, hardwood floor
Lita S.
11/17/2015
Angelica B.
10/21/2015
P&Q flooring was very professional, patient and helpful throughout the whole process of our project. We did this project while we were still living in a different state and were very pleased how our carpet and floors turned out. Stu and Tony were very helpful in helping us choose the right colors for our home. They visited our home a few times, took pictures, sent samples and made sure that the work was done correctly by the installer since we were not there to supervise it. Stu also did a follow up visit to make sure everything was done to our satisfaction. We had limited window of time but P&Q were able to finish the project on time. These were the reason plus their very competitive pricing that won our business. We recommend them with no hesitation.
Description of Work
Replaced existing carpet and rebuffed and coated hardwood floors
Category
carpet installation, flooring contractor, hardwood floor
LEE B.
10/18/2015
Stu &Scott were great! Came out to our home the first time to show me available flooring options. Then revisiting the options was necessary for my husband to help in the color selection of the LVT panels. Their crew arrived on time on the scheduled day of installation. We are very happy with our choice. Looks like actual wood, but isn't, and the warranty can't be beat. Plus we have a lot of spills, but with this product it's never a worry. Our many spills is what guided us to alternatives to wood, and would not have chosen any other product. This new LVT product that's going in many new homes now, and existing home owners utilizing this product as a replacement, is just absolutely great!!!
Description of Work
their men took up our old carpet & pad, took up all the glued down wood panels, & prep floors for new install of LVT flooring.
Category
carpet installation, flooring contractor, hardwood floor
justin S.
08/10/2015
It was flawless, seamless and perfect. Its been a long time, since I've worked with a company that demonstrated this quality and professionalism. We will be?using them for future projects.
Description of Work
The re-tiled my kitchen and refinished all of the oak in my house.
Category
ceramic tile, flooring contractor, hardwood floor
Jack P.
07/15/2015
We were impressed with the competence, professionalism and fair prices of P&Q Flooring. They took a personal interest in understanding our needs and worked with us to make certain that we would be pleased with the outcome. The installers were prompt and did an excellent job of laying the carpet.
Description of Work
Installed 202 sq. yds. of Shaw nylon carpet and pad.
Category
carpet installation, flooring contractor
Maria B.
06/30/2015
* Installers damaged the paint on approx. 50 linear feet of trim. Now I have to sand and repaint it. * Installers put at least one small gouge in the wall. I have to fix that, too. * The carpet on the stairs was left unstapled on the sides - P&Q claims this is how it's supposed to be installed, but it doesn't seem right to me. It's way too loose. * One of the stair corners was left loose, and can literally be lifted up and peeled back. * Installers left at least 3 inch-and-a-half nails in the middle of my driveway. P&Q refused to take responsibility for the paint/trim damage, and they refused to fix it. They blame it on the paint I used (which does scratch off easily, even though it's 2 coats of Behr Premium Paint+Primer). They defended EVERY mistake the installers made. Stay away from P&Q unless you plan on having to fix your trim afterward, which means a serious risk of getting paint on your brand new carpet.
Description of Work
Installed ~700 sq ft of carpet and pad, including 3 stairs, a medium size master closet, and a few small closets.
Category
carpet installation, flooring contractor
Service Provider Response
Upon receiving the call from the customer that the paint was "lifting" in areas where our tech touched the baseboards, (which must be done for a proper installation), we sent out a project manager to inspect the issue within the hour. We showed the customer the LATEX paint that was applied over the existing OIL based paint was not sticking, simply by touching it with a finger. To avoid this scenario, the existing surface must be primed and or abraded before applying the new paint, which in this case was not done. It's unfortunate that this discovery was made by the carpet installer, however the issue was going to present itself the first time anyone touched the newly painted areas. Shortly after the inspection, our owner talked with the customer and learned the client requested P&Q to manage and pay for a complete repair/re-paint in the space. Given that this is definitely a pre-existing condition, and the install tech's could have done nothing differently to avoid the lifting, this request was denied. A small monetary amount was offered for additional paint to address the repairs, but was declined by the customer. Additionally, all installation work was done in accordance with the CRI standards and done correctly.Phone
Address
5805 State Bridge Rd
Duluth, GA 30097
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