National Platinum Service, Inc.

I have an American Home Shield warranty for my home and all appliances that I possess. I called them because I was having an issue with my washer. They issued the service call to this company, National Platinum Service, Inc. who accepted the job. They reached out to me and originally attempted to talk me into calling American Home Shield to ask for a different company because they didn't have any appointments soon. I was a little confused because I didn't talk with anyone about when I needed the appointment, so I told him that it was okay, that I would wait for an appointment with them as early as they could see me. They scheduled the appointment for Jan. 7th, 2021, and I agreed. One day later, I receive a text message from the company stating that they could come on the 4th of January between 4-7 pm. I confirmed and agreed to their request for a schedule change. On the 4th, I waited at my home that entire day, and my phone was active, but no one called or showed for the appointment. I received a text message on the 5th from the company stating that a technician called but received no answer and that the technician came to the house but there was no response, both of which were untrue. I had to call American Home Shield to try to rectify the disappointment and unprofessionalism with them and try to get a new company to come to my house. I would not recommend this company at all.