Small Jobs, Inc.

"Miss Ritlop, I am sorry that you do not feel the quality of my work was good enough for your standards. After I reviewed everything you wrote, I am disappointed to see not only did you voice concerns that were not factual and true, but also, you failed to inform others about your abusive behavior towards me as you and I stood there inspecting the final product that I created for you. Although weather stripping was nicely installed / functional around the door, and insulation solidly installed / functional on the door as agreed, you caught me off guard in the beginning of our final inspection when you flew into a tirade, cursed at me while you began slapping the weather stripping off the top of the door exclaiming it was flimsy! Although it was not true, you tore off the top line of insulation in front of my eyes-only minutes after I had installed it (assuming it was flimsy as you destroyed my work), but found out nothing was further from the truth. Although I was frightened by your anger and wanted to leave, I tried to calm you as I attempted to re-stick the weatherstripping you just destroyed. I demonstrated how the door opened and closed perfectly. I also demonstrated the use of the latch, and everything worked very well without a reasonable issue. You, in turn, performed a return demonstration and agreed... everything was working as it should. As I attempted to calm your erratic behavior, I asked if you had any questions. You continued to complain about the choice of materials used in addition to the price that we previously agreed upon to complete the work. Never at any time did you voice ANY concern about the quality of the work. I watched you closely inspecting everything. You complained about the cost we agreed upon in the beginning. Miss Ritlop, with all due respect, does not negotiate and agree upon a labor price, in the beginning, to perform quality work and then re-negotiate the labor cost again after the project has been completed. We looked at the carpet in the work area and everything looked clean except for a small amount of Styrofoam particles on the floor. You made NO complaint about cleanliness before I left. If so, I would have taken action. Before the work had begun, NEVER at any time did ANY conversation occur about a Shop-Vac. The drop cloth used had caught 98% of all dust and cinder block pieces that I cut during your project. I closed the door to the small room I was working in. Someone had already covered the small bed in that room with a large sheet. I opened the windows, and placed a fan there to blow the dust outside (you were not there to see, because you informed me that you were Post-Op from surgery and (understandably) resting upstairs. Ask your mother...she provided me with the fan to place in the window. You made NO objection about the floor while in my presence. I happen to notice a single nail laying on the carpet and said? be careful!? as I quickly picked up the nail and put it in my pocket. Immediately you began escalating with your tone exclaiming? ok, great! that is great!?. I thought you were going to start verbally abusing me again. At this point, I informed you that I should leave. You responded by saying ? yeah, good idea!, get out!?. I was silent and walked to your door and exited as quickly as I could without running. Although I never agreed to remove the old cut out cinderblock from your property, I performed a courtesy haul away service by taking this construction debris (heavy) to the county land fill and PAID to dump it. You contacted me the next morning via text attempting to convince me that our initial agreement was not reasonable, and the work, (that I had just completed in great working order) had come apart. Furthermore, you informed me that if I did not give you a refund, ?I will need to take other actions?. I offered to return-you refused. you wanted a cheaper price all along."