Listed Royalty (LR) viewed the property on google map as well as personally visiting the property and then gave me an estimate. The property belongs to a friend that is currently in a nursing facility. LR and I had a verbal agreement over the phone after I explained the boundaries of her property and the expectations of cutting the yard and trimming the bushes. When I arrived at the property May 1, 2023 about mid-morning, some of the grass in the front had been cut and a push mower was stopped in the middle of the yard and no one was around. I waited about an hour and as I was pulling to the front of the house, LR was cutting with the mower so I flagged him down and said I would return because I had an appointment. About 2 hours later, I returned and the 2 LR employees met me in the driveway saying the work was more of a clean up job and they were not going to be able to cut the entire yard, nor trim all the bushes for $280. Meima (LR employee) said she had already been to Home Depot twice to replace the electrical cord that she cut through (twice). I commented on the push mower, thinking a lawn service would be more efficient with a bigger mower and sadly, she said the riding mower was not in service/in the shop. Knowing this service was taking a lot longer than my day had anticipated, I agreed to pay them the quoted $280 to mow to the tree line in the front yard as well as below the driveway and trim more of the bushed. She said she would send pictures. She sent me two pictures. One of the yard where it had been cut, which I had already seen before I left the second time. The other was some trimmed bushes, which I had seen as well before I left the second time. I asked for more pics but never received any. When I returned to the property several days later, I was crushed to see that virtually nothing else had been done after I paid them except a few rows of grass cut on the other side of the driveway. I decided to give LR a chance to redeem themselves so I called. I asked Meima if she (LR) was planning on at least doing the work they agreed to do when I paid them cash. She said it would cost more money to do anything else. She originally looked at the property and gave me a quote for $280...... after seeing it. Then after I agreed to not have her do not as much work for the same price before I left for the day, she didn't even do that. She told me she had to buy two electrical cords, not to mention the injuries they sustained? What? She said they got scratched up from the work they did. Meima finally hung up on me. Therefore, I decided to reach out to Angi. I am very quick to give an "orchid" but I feel very strongly about reporting this "onion", which I almost never do. I totally support the small business owners but I certainly do not want another Angi follower to be as disappointed as I am with Listed Royalty. Due to the fact that I reached out and tried to get Meima to work with me to resolve this and was hung up on, I am not interested in LR returning to perform any more yard work with their unprotected clothing and potential to harm themselves (cutting through TWO cords within a couple of hours?) on the property.
Description of Work
Grass cutting, some bushes trimmed and some clean up
All of this being said if fine, criticism is always accepted however tell the truth. Even if I was to use a riding lawn mower the yard was the size of a foot ball field with the house in the middle, the requested service areas was to make sure she could get out of her front door and that the bushes was cut down, she also stated her budget was $300. I explained to the customer that the hedge, bushes and clean up job was the biggest job at the location and we would be able to give them a nice front yard, side area and removing weeds worked through sticky leaves which we are well capable of doing not to mention we NEVER have been injured contrary to your statement. The job the customer requested over the phone was not the same in person when she came to view the location finally after the job was started because “she trusted me” based off new telling her we would not be able to cut the full yard and work on the bushes and trees that are spilling into the yard. I always let customers know what our starting price is and then when we come out to view the location we can discuss further. This was A COMPLETE CLEAN UP JOB completed by me and my team and paid by this customer who wanted more then we discussed after I called three time to confirm the areas to be cut and I let her know the yard was very big as well as over grown and she should come out for the estimate she said she’s not to far away when I called back to check with the customer she took 2 hours to arrive after the job was started, ask for the trees to be trimmed which we don’t specialize in but still completed. If the maintenance was up kept at the location the entire yard would have been for-sure. We can’t please everyone however we are , respectful and hard working with 10 maybe 12 actual clients.