Terminix - Doraville -Termite & Pest Control

I have been dealing with some sort of animal between my first and second story. I first called the 800 number and the person that answered sent my inquiry to the wrong person. then they scheduled the wrong person to come to the house as when he called he said "well that is not me". I was then connected with someone else who seemed to be helpful and 4 days later someone came to my house to inspect the problem--they could not find the issue but said they could not check the second story from the outside because they did not have a ladder. The person then said someone will connect with you tomorrow. Since I did not hear from anyone, I proactively called and an appointment was set for next Monday---- for a problem that was reported last week. This is unacceptable way to treat a customer who uses you for pest control and that spent $2k with you to NOT have critters get into my house. The lack of customer service is unacceptable. The call center person I spoke to just now claimed to have tried to escalate to a manager in the College Park location in GA and said no one answered. But that someone would probably get back to me tomorrow....what a disappointment. This will cost you the pest control business as I will cancel that shortly.

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Every month they are costing $60. They are fine. I do not have to call them, they come every three months. They are really punctual, they came on time. They are professional, that is for sure.

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I can't even begin to tell you how frustrating working with Terminix in general and this provider specifically has been. We have been a corporate customer of Terminix for several years and have paid annually for the service. My office manager left my company in early 2016 and I began to wonder over the summer about the exterminator. I had not seen them in months. As the year went on, I didn't notice any bills coming in (I began paying all the bills) so I didn't think much about them not showing up and, frankly, didn't care. That was until I got a bill for service on a date in December that my office was literally closed. As I researched back, I realized that we had paid for the entire year in November of 2015 and we have not seen a service person since the very beginning of 2016 and I'm not even sure they came then. When I called (you can only talk to someone in a central location), I was told of the dates we supposedly had service and was completely surprised. I can't verify that they didn't show up for ANY of the work orders but I KNOW they didn't show up for 4 of the 5 that I had paid for and the fifth that I am now being billed for. Again, this fifth one is for a day that my office was literally closed and locked. I have had to call the main number 3 or 4 times and they ensure that this Greg will call me to discuss the matter yet he elected to ignore that request and had the audacity to relay a message if I called back that he would credit the current bill but there would be no refund. I have since put in a request for the regional person to call me and, again, have had no response. This tells me this is a company-wide attitude and policy. I left a message with this office's billing person yesterday (after I received yet another past due notice in the mail for the day my office was closed) and, again, have had no response from her. This is certainly not worth my time and effort but now I am just angry that a company like this is allowed to get away with this kind of business practice. Thank goodness for Angie's List where customers can learn the truth. Just look back through the reviews and you will see a canned, automated response to those reviews so that right there tells you a little about how you would be treated as a customer. They don't show, they won't take your calls and you should RUN, not walk away from Terminix and this Terminix office. Whatever you do, DO NOT prepay for anything and verify that your bill is correct and that the person showed up. Apparently, their specialty is creating work orders then not performing them. I don't know if this was an honest mistake (how could I? They refuse to call you back!) or what but I know I prepaid for service I didn't receive and they refuse to refund my payment. These guys are not honest and not professional. Just Google "Exterminators in Marietta" (or your location) and about 50 other options show up.

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They do a good job. I don't have any problems.

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Termites had eaten away at the baseboards and the wood around the window. They came out, did an inspection. They told me termites won't go above the 1st floor, which I thought was weird.

The tech who did the work did not restore the window frame to what it had been. 

I wouldn't say they did the best job to make sure there are no more termites inside, but they did make sure no more would be coming in.

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They come every year and I get a certificate. So I'm good. They come, they check it from outside. There is no problem. I pay and they send me the certificate.

They're great.

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When I first bought this house I had Terminix and they would come every quarter and check the bait systems to see if you had any termites are whatever but I guess they don't do that anymore because I only saw them the one time when it was time for the contract renewal, because it's different I understand all company are trying to cut cost but if I did had termites so they would show up once a year and that ridiculous.

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