Stivers Decatur Subaru

I had done research online and knew what I wanted. The salesperson, Dave, was very helpful, showed me what I wanted and helped me through the buying process. I won't be using the service department until it is time for the first scheduled maintenance, so I cannot rate that.

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I called the dealer in the next county and told them what I wanted, they called back the next day and had the car on the lot. It was at another dealer 45 minutes away. Over the phone they offered me a price that was $3000 less than  the Decatur Dealer. I went right over and payed cash and drove off. Was all done over the phone. No haggling, no Wizard of Oz  Manager who you can't see and can't talk to, and the salesman runs back and forth with offers to wear you down.  I took it in for oil change and waited 35 minutes and they had it ready and  washed and vacuumed. They couldn't have been nicer. It was worth the drive. At Decatur you have to leave the car all day for an oil change and when you get there at five it is still not ready. They are always out of rental cars. Maintenance and repair are sub-standard and over priced.
      You don't have to use the dealer to do warranty work Subaru USA will accept any licensed shop to do the work as long as you keep the receipts, the local shops are 40 to 75% cheaper and actually do the work. I used to work on cars, if you take it in to Decatur with a problem you will drive out with more problems than you drove in with. They keep you coming back.  If you are foolish to pay more because it is local, save the car and get it serviced somewhere else.
      Beware if you are a woman, elderly, or a minority. If you go to Edmund's, True Car , or Consumer Reports you can see what others are paying for the same car and see that they profile people and charge different prices for different types of people coming in. They refuse to accept Consumer Reports.
        A year later , I went back to test drive a sedan to replace my wife's car, things had not changed. the salesman could not find keys to the new car and showed us a 2012 which was nice and since we are retired would suit our needs. Despite being 4 years older, the price was $1000 less than the sticker price of a new 2016 model. When I asked why should I buy a 4 year old used car when I can get a new one for $1000 more he got mad. He refused to negotiate the price.  If you have plenty of money and liked getting ripped off and like taking your car into the dealership to get it   " fixed" than this is the place for you. Subaru's are great cars and if you do the maintenance they will last a long time and keep you out of the dealership. If you like your car, go somewhere else.

It's convenient. The quality of their work is good.

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We are very satisfied with their service. They are very thorough and professional.

They were responsive from the minute I called. Got in within a day and they quickly brought the part in as well. It took longer than they estimated, but they gave me a needed software updated free of charge along w a car wash.

I never mind having to get service for my car at Stivers Subaru because the service is excellent, the waiting area is comfortablde, and I take my little dog with me to visit with everyone. Raphael is always pleasant and keeps me updated on the progress and any issues that arise during the service. As long as I have a Subaru (I am now on my 5th), I will take it to Stivers.