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Pam The Plumber

Sewer Main - Clear, Plumbing for a Remodel or Addition - Install, Septic System - Install or Replace,

About us

Pam The Plumber is a leading plumbing service in Decatur, GA. We specialize in plumbing repairs, plumbing remodeling, water heaters, sewer and water service replacements, bathroom remodels, kitchen remodels, and more. We are licensed and insured with over 17 years of experience, so give us a call today for all your plumbing needs. *Certification & Affiliations: Better Business Bureau, Energy Star, National Kitchen & Bath Association, PHCC *Residential, Commercial *Emergency service available

Business highlights

Emergency services offered
34 years of experience

Services we offer

• Plumber • Plumbing Service • Plumbing Repairs • Plumbing Remodeling • Water Heaters • Sewer Lanes • Water Lanes • Bathroom Remodels • Kitchen Remodels • Commercial Plumbing

Amenities

Emergency Services

Yes

Free Estimates

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.770 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
87%
4
7%
3
1%
2
0%
1
4%
Showing 1-25 of 70 reviews
Sarah K.
Apr 2022
1.0
$1,800
Pam's guys bungled our water heater installation so bad that we have to call the county out twice. Ultimately we had to have someone else do the job. The first time they came out the water heater was installed incorrectly and natural gas was leaking out. It was approaching the explosive limit when the county arrived. We had to evacuate urgently. The second time they came out they basically made no changes and told us it was done. A second plumber reviewed their work and said it was too dangerous to proceed with as is. I would warn everyone not to use Pam.

C S.
Nov 2020
5.0
Yes, I recommend this pro
The work was done professionally. I spoke with Pam to arrange the service, two experts arrived on time the next morning, and the work was completed quickly. Quite pleased with the service, and would hire again.

Katharine C.
Oct 2020
1.0
$250
Terrible! My hot water heater stopped working. I asked a neighbor for a referral and he said to call Pam. I did and her crew came out that day. They suggested replacing the thermalcouple instead of the 12+ yo water heater. I said I didn't might doing that if it was the right thing to do. Nope, they said it would fine. Well, it wasn't. 24 hours later and I had no hot water again. I called and left a message on Sunday (not expecting a return call) until Monday. No call on Monday so I left another message. I tried again on Tuesday. I never got a return call. Very very disappointing.

Zuri E.
Apr 2019
5.0
Yes, I recommend this pro
$1,600
We had a weekend emergency and Pam the Plumber far exceeded my expectations! Our old hot water heater burst Sat night and flooded our finished basement. After wet vacuuming all night, I called Pam Sunday morning...half expecting a call back monday...but she answered and helped me through the entire process. ...she also gave me great price! I know because I had been researching them for a while...just wish I hadn't waited. First, safety check... She reminded me to turn off the tank and the gas line (obvious when you think about it, but not something you always think about in the middle of the night while standing in water) Second, she called a water remediation company for me (they arrived in less than 1 hour). She explained the insurance claim process, but when I told her I probably wouldn't make a claim (unless it's really expensive) she notified them so that they would give us the self-pay rate. Third, she sent in one of her plumbers (arrived in about an 45 min) to disconnect the tank and seal the line because even though the tank was empty, water keep dripping in from the pipes through out the rest of the house (cold water bleeds into the hot water pipes through the shower faucets when there is no pressure). Monday morning, when the supply house opened, they picked up our new tank and we had hot water that evening! I can't stress enough how nice it was to not have to spend all morning looking for a plumber who will answer the phone on the weekend and send someone right away. Plus I didn't have to waste time reading reviews on water remediation companies, calling for quotes, etc...I could focus on moving furniture, etc. On top of all of that, she is very pleasant to work with and she really knows her stuff (she'll talk you through the evolution of a particular brand of tank if you ask)...and she really cares about doing the right thing (as you can see above). Stop looking... You've found your plumber!

Ivan K.
Dec 2018
5.0
Yes, I recommend this pro
$700
Two out of the three projects got done that I wanted done. Put in an updated Washing machine box and fixed a faucet with a hole in the pipe. The main project was a challenge and was not able to be completed, not their fault( installing a utility sink in the basement and clearing a blocked drain line). The house is on a septic tank and there is separate drain for grey water going to a dry well. Turns out the drain line to the dry well has collapsed( between the house and the drywell) and will need to be completely replaced. The guys were very patient and were finally able to figure out the issue, after much time. Working with Pam was great and will use again in the future.

Lynne B.
Oct 2018
5.0
Yes, I recommend this pro
$180
Mike was professional and knowledgeable about the problem. Installed new parts and completed the job quickly.

Melissa C.
Apr 2018
5.0
Yes, I recommend this pro
$6,725
Pam and her crew were amazing. They finished the job in just a few days and our were professional, knowledgeable and overall amazing to work. I highly recommend them!

Robert B.
Mar 2018
5.0
Yes, I recommend this pro
$211
It was difficult to reach Pam--they were very busy--but once I did, she put me in touch quickly with Mike. He came the next morning, a Saturday. He found the problem promptly and rebuilt the tank . There was no surcharge for the weekend trip.

Karl F.
Dec 2017
5.0
Yes, I recommend this pro
Pam answered the phone and sent someone out the next day. Estimate was on par with the repairs and job was completed successfully.

Claudia M.
Nov 2017
5.0
Yes, I recommend this pro
$320
the work went well, Pam tracked down the hard to find part and replaced it.

Anne L.
Sep 2017
5.0
Yes, I recommend this pro
$485
I loved Pam's honest and "tell it like it is" attitude that she demonstrated over the phone. She sold me on her belief in using the best quality parts and "doing things the right way." Pam was able to schedule Mike to come out for later on in the day. He got straight to work and impressed me with the install. During his time at my home he also gave me tips for the winter and checked my hot water heater to make sure it was up to code. Thank you, Pam and Mike!

Tamara A.
Sep 2017
5.0
Yes, I recommend this pro
$225
Pam talked to me about the situation with my old plumbing beforehand and asked for pictures to assess the type of plumbing that was present. She sent her associate to come out to take care of the sink. Our bathroom has old galvanized plumbing that is original to the house and it scared off one other plumber who told me it would all have to be replaced. Her associate was great. He was able to take out the cartridges in the faucet handles and replace the rubber washers. The cartridges were pretty stuck be he was knowledgeable about how to gently get them free. I was very excited to not have to replumb my bathroom at this time.

FOSTER N.
Aug 2017
5.0
Yes, I recommend this pro
$500
good they came on time and did what they said they would do

Brent W.
Jul 2017
5.0
Yes, I recommend this pro
$300
After one plumber failed to make the appointment, I called Pam the Plumber and spoke to Pam. She was very professional and was able to get a guy out the same day, which was great since I was already at home waiting for the other person who never showed. The plumber arrived on time as expected, made the repair which looked great and functioned properly, and I had no problems. The cost was at the high end of what I expected to pay but it was discussed in advance. I would use them again.

Ian B.
Jun 2017
4.0
Yes, I recommend this pro
$137
.

Ed P.
Jun 2017
5.0
Yes, I recommend this pro
Fine. Plumber on time, and he explained all they he did.

Joseph F.
May 2017
5.0
Yes, I recommend this pro
$400
I could handle pretty much everything except the down and dirty, real plumbing to re-route for the new faucet. I got quotes for far more work than I was asking for, when they finally made it out to give me an estimate. Pam's associate came right out, knew exactly what I was talking about, gave me a reasonable price and we set up a time to do the work. It was great. I recommended them to neighbors. I don't know if they did the work, but I will keep recommending them whenever the topic comes up.

David T.
May 2017
5.0
Yes, I recommend this pro
$900
Pam the Plumber kept in contact and advised me the best way to approach the repair. Pam was great and I would not hesistate to call her again!

Teresa V.
Apr 2017
5.0
Yes, I recommend this pro
Everything went very smoothly. The problem was fixed.

Kelly H.
Mar 2017
5.0
Yes, I recommend this pro
$1,350
Pam was great, very responsive and easy to talk to. She got me a final price over the phone. Mike and Aaron showed up right away Saturday morning.They were very professional. It was a joy watching them. They had over 65 years experience between the 2 of them. I will use Pam's Plumbing for all my plumbing needs.
Response from Pam The Plumber
"Thanks [Member Name Removed] you Rock"

Krishshan P.
Mar 2017
5.0
Yes, I recommend this pro
Excellent customer service - technicians were very knowlegable

Danny C.
Oct 2016
5.0
Yes, I recommend this pro
$350
Fantastic. Pam was great on the phone and was able to diagnose what the issue was just from my descriptions. Her guys showed up on time and kicked ass. They were incredibly friendly, courteous and professional. I will most definitely hire them again.

Dante J.
Jan 2016
5.0
Yes, I recommend this pro
unknown

GIBBS B.
Dec 2015
5.0
Yes, I recommend this pro
unknown

Ed P.
Dec 2015
5.0
Yes, I recommend this pro
unknown
Showing 1-25 of 70

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Pam The Plumber is currently rated 4.7 overall out of 5.

Pam The Plumber accepts the following forms of payment: CreditCard

Yes, Pam The Plumber offers free project estimates.

No, Pam The Plumber does not offer eco-friendly accreditations.

No, Pam The Plumber does not offer a senior discount.

Yes, Pam The Plumber offers emergency services.

No, Pam The Plumber does not offer warranties.