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Empire Heating & Air Conditioning
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Electrical Baseboard or Wall Heater - Repair,
About us
Empire Heating and Air Conditioning, Inc. was founded in 1985 and is an independent dealer for American Standard, Amana, Daikin, Bradford White and many more product lines. We solve heating, cooling, water heating and indoor air quality problems for our customers. Our technicians have earned the Angie's List Super Service Award 15 times. Our main office is located in Decatur, Georgia with a satellite office in Cumming, Georgia to serve the greater north Atlanta area. We service, install, and repair all makes and models of heating and air conditioning equipment including ductless systems and heat pumps. To maintain our high standards, all of our senior technicians are NATE certified. Together, our team has more than 200 years heating and air conditioning experience. Empire performs background checks, random drug tests and even personality profiles along with continuous customer service training to ensure you have a pleasant and worry-free experience. We are active in the contracting community and participate with the Air Conditioning Contractors of America, Conditioned Air Association of Georgia, MAACA, ASHRAE and other professional organizations to stay on top of the issues that concern you. Services are priced by the job so you don't have to watch the clock when our technicians are completing the services you need. Additional phone 404-294-0900.
Business highlights
Emergency services offered
40 years of experience
Services we offer
Sales & Installation - Heating & Air Conditioning Systems. Planned Maintenance Programs - Residential & Commercial. Indoor Air Quality Testing & Solutions., Service
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.8825 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 85% | ||
| 9% | ||
| 3% | ||
| 2% | ||
| 1% |
Showing 1-25 of 825 reviews
Sean S.
Dec 2021
I had a yearly tune-up of my HVAC system. The technician caused damage to my HVAC and replaced a gas valve that dangerously filled my basement with gas. Another technician fixed and found several gas leaks caused by the first technician. A third technician came out to clean up the mess.
Response from Empire Heating & Air Conditioning
"Please accept our apologies as we clearly fell short of delivering the quality of service we are known for. Our team is reaching out to discuss how we can improve this situation."
Paula T.
Oct 2020
it went great everyone was very nice and polite and wore their masks and feet covers. Cindy the Office Manager was the best. Every time I called they answered quickly and answered all my questions.
Response from Empire Heating & Air Conditioning
"thank you for taking the time to post a review!"
Juliet P.
May 2020
I cannot say enough good things about Empire. I first used them to replace both furnaces as ours were older and inefficient. We later installed two new compact units in our basement. We also use Empire for all our annual maintenance. They are awesome at scheduling, answering questions, and keep their quoted times. To many companies don’t respond to calls or are awful at schedule accuracy. It’s why I appreciate Empire.
Response from Empire Heating & Air Conditioning
"Thank you so much for taking the time to post a review."
Marianna E.
Nov 2019
I'm glad I got a second opinion! Another company diagnosed the problem as the air handler, requiring a replacement which would have cost me $400/hour in labor and which would have yielded no results. Charles spent a lot of time going deep to determine why the air handler was not working. Empire charges a flat rate, ensuring a fix at a fixed price. Charles fixed the problem the same day (a relay failure). They've now got my annual service contract. Thank you Charles, and Empire.
Brooke L.
Oct 2019
The fix turned out cheaper than expected. The technician ordered a few parts and once we were able to turn the hvac back on, it was determined that only a single part was needed. We appreciate them looking out for us and not spending more money than necessary.
Tamara M.
Jun 2019
We were Empire customers for almost 20 yrs. We forgave them for mistakes they made installing a new heat pump system (which cost us time & frustration when that system broke down), and for sending out a couple of technicians who were inexperienced and incompetent. We finally found two who were reliable, skilled and helpful. So we always requested one of them for our service, and kept our maintenance agreement with them for many years. After being a customer for that long, they started refusing to send him for appointments. Then they showed their appreciation for our loyalty by trying to double our rate to renew our agreement, all at once, with no explanation. When I complained, they refused to discuss it or negotiate with us, displaying a "take it or leave it" attitude instead. So if you're looking for an H & A company with no loyalty to long-term customers, who will send out ineffective technicians, and who will refuse to work with you, Empire is the one.
Response from Empire Heating & Air Conditioning
"I believe our maintenance agreements are one of the best in the industry offering great benefits for a modest price. After 14 years of holding the same price we did finally have to make an adjustment starting in January of 2018. Thank you for the many years we have had the opportunity to be of service and I wish you the very best moving forward with your new service company. Martin Hoover, President Empire heating and Air Conditioning"
Richard H.
Dec 2018
Fairly quick and some extra work tossed in- checking a leaky humidifier attachment to the furnace. Excellent explanations of the work performed and why winter performance should be better now.
Response from Empire Heating & Air Conditioning
"Thank you for taking the time to post a review."
Harold B.
Oct 2018
Their service is phenomenal! I appreciate the excellent customer service and that they always have a polite, live human being answer the phone. I’ve used them for years, they are super nice people and I will continue to use them.
Response from Empire Heating & Air Conditioning
"Thank you so much for your kind words and for choosing Empire!"
Amanda C.
May 2018
I used Empire to install two new systems, one replacing my old one and a new one in the attic to service our upstairs. The team was very professional and knowledgeable. Chris helped walk me through all of my needs and come up with the best solution at a good price and Ken and Devin did an outstanding job with the installation. They were on time, detailed oriented and cleaned up after each day of work. If you need AC work done, big or small, give these guys a chance to earn your business.
Response from Empire Heating & Air Conditioning
"Thank you for taking the time to post."
Lori A.
May 2018
I am able to request certain Techs that I know and they always make sure they send one of them. I have several properties and they are my go to company.
JULAINE N.
Feb 2018
Great experience. They were responsive, quick and efficient.
Response from Empire Heating & Air Conditioning
"Thank you for taking the time to post!"
Erin M.
Nov 2017
It was great. Their customer service rep met with us beforehand and went over what needed to be done. Then the crew came a week later and replaced the old furnace. I have liked everyone I have met at Empire and believe they strive to do their best.
Response from Empire Heating & Air Conditioning
"Thank you for taking the time to post. We look forward to being of service to you."
Tom R.
Nov 2017
Fine, as promised
Response from Empire Heating & Air Conditioning
"Thank you."
Thomas B.
Oct 2017
The technician discovered a small leak in the refrigerant lines of the air conditioner and a small leak of carbon monoxide in the furnace. The AC unit was about 20 years old and the furnace about 30 years old. We thought it best to upgrade them both at the same time and agreed to meet with a sales agent, Chris. We researched the options beforehand and Chris surprised us with very reasonable recommendations based on our home, a 60 year old one story ranch. The new system included an American Standard Gold 80V furnace and American Standard Silver 16 air conditioner together with a new Honeywell digital programmable thermostat and a 4" pleated media air filter attached to the furnace. He actually saved us from overspending. In addition, Empire offered us a four year interest free payment plan. The installers came about a week later. October, by the way, is a good month for this sort of thing since demand is low. The two installers -- Ken and Pat -- were terrific. Very personable, very professional, very responsive to our questions. Ken even fixed our chainlink fence gate on his own initiative.
Response from Empire Heating & Air Conditioning
"Thank you for taking the time to post a review. We look forward to being your service team!"
Heather J.
Oct 2017
Response from Empire Heating & Air Conditioning
"Thank you for your review."
Glenn M.
Sep 2017
They did a fantastic job. I've never used anybody else since I've lived in Atlanta. Very responsive.
Response from Empire Heating & Air Conditioning
"Thank you."
Brian D.
Sep 2017
.
Response from Empire Heating & Air Conditioning
"Thank you for posting"
Matt W.
Sep 2017
They quickly responded. Came out on a Saturday to fix it. But I think their prices are a little absorbent. One of the prices were to clean the coils on the HVAC unit. I think it was $179.00. I think he just sprayed something on it and hit it with a hose. When that was done. I think that it was a little absorbent for what was done. They came out on a Saturday and responded quickly.
Response from Empire Heating & Air Conditioning
"Thank you"
Crystal S.
Sep 2017
They were nice enough to send the technician back who apologized for his mistake and corrected his mistake, or so I thought. The property owner sent a technician out who had to still correct previous mistakes.
Response from Empire Heating & Air Conditioning
"I'll investigate this as soon as I get to the office. I apologize for your inconvenience."
George E.
Sep 2017
They did a great job. They did an excellent job. I think the price was fair. I'd say the value was good. As far as I remember they were on time. They were very professional and competent and cleaned up after themselves and did what they said they would. I actually used them before about 10 years ago. I don't remember why I selected them the first time but this time I selected them because I'd used them before.
Response from Empire Heating & Air Conditioning
"Thank you for your review."
Kritesh P.
Sep 2017
The services performed were as expected.
Response from Empire Heating & Air Conditioning
"Thank You."
Charles G.
Aug 2017
Very well. Was prompt, polite, professional, pointed out things that needed to be done, pointed out things that were an option to be done. Didn't try to up-sell, didn't beat around the bush about what needed to be done. Was thorough in both his inspection and explanation of the status of the system and the work that needed to be done. We elected to add on some of the things that he said he might suggest but were not necessary at a very reasonable additional expense. Our technician worked quickly, quietly, and effectively. Highly recommend.
Response from Empire Heating & Air Conditioning
"Thank you. We look forward to serving you and greatly appreciate your kind review."
Lori-Gene M.
Aug 2017
I would say five years now. I don't really compare the price, so I suppose its ok. Just they are reliable, and I have used them before. They communicate very easy.
Response from Empire Heating & Air Conditioning
"Thank you for so many and such nice reviews. We will work hard to continue to earn your business."
Lori-Gene M.
Aug 2017
They are punctual. Their workmanship is very professional. They guarantee their work. Its flawless. We have an rental property that we use them for. They service that Air-con unit as well.
Response from Empire Heating & Air Conditioning
"Thank you"
Lori-Gene M.
Aug 2017
My husband referred he tenants to them. The tenants were happy, and so were we. They did what they set out to do. That is what you pay them for. They are professional, punctuality. They guarantee their work. We have never had to call them back. The work speaks for the company.
Response from Empire Heating & Air Conditioning
"Thank you"
Licensing
State Contractor License Requirements
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FAQ
Empire Heating & Air Conditioning is currently rated 4.8 overall out of 5.
Empire Heating & Air Conditioning accepts the following forms of payment: CreditCard
Yes, Empire Heating & Air Conditioning offers free project estimates.
No, Empire Heating & Air Conditioning does not offer eco-friendly accreditations.
No, Empire Heating & Air Conditioning does not offer a senior discount.
Yes, Empire Heating & Air Conditioning offers emergency services.
No, Empire Heating & Air Conditioning does not offer warranties.