DON'S TREE SERVICE

I live in Atlanta's Virginia Highland neighborhood and have used Don's Tree Service a few times over 20 years. In April 2025, they removed one tree and trimmed another enormous tree. As usual, they delivered great communication, perfect cleanup and the quality of their work and professionalism was unparalleled. Even the arborist who permitted the project stated, "they have a talented crew". It is so nice to have confidence in a proven tree service given the potential risks involved in this complex work. Thank you Don's and your crew. Jim

I've used the service before, they did a good job, and fast.

I have use don's tree service for 9 years because they're amazing.

Their work was A1 quality, very professional, and they followed up. They make sure everything was done correctly and the communication was outstanding. They were our go-to person and I would absolutely use the service again.

Amazing service! Quick to quote, easy to pay online, automated notifications stating when the job was scheduled, etc. would use them again hands down! We have used other companies and they by far were the easiest. We had other quotes for the same job and they were right in the ballpark with the others. Thank you!

it was great! they are on time. they came as they said they would.

It went well they were very professional

We have hired Donnie twice before and were very satisfied with the work done. The third time is not the charm with this woman. She was hired to do general cleanup on both sides of my property. I also hired her to remove 4 large pines from the backyard and we agreed that the stumps would be ground and all debris removed. Since she had performed so well in the past, I violated my cardinal rule, and paid her before the job was complete, as I had to leave town to attend my niece's graduation. HUGE MISTAKE.
 
While I was gone, my neighbors hired her to remove trees from their property, and she used my property to chip their trees up and spread them on my back yard. I came home to a SEA of debris in my back yard, and two giant piles of my neighbor's trees in the front yard, driveway and the street. She illegally dumped debris in the street that the county tried to fine me for, until I told them the situation. Donnie does not return phone calls, period. I had to threaten her with a youtube video to get her to semi-finish the job. They finally removed enough debris to avoid a county fine, but I was still left with a debris field in my front yard and driveway. Needless to say, the stumps are not ground. For three weeks she has been telling me they will get to it this week.
This was the email that finally caught her attention:
Hey tree lady. Why won't you return my call? You have severely misunderstood friendliness as weakness. I know I come across as a really nice guy and a pushover, however, what you don't know is that when pushed to my limit I am tenacious. You've pushed past that limit. I suggest that you have a crew come here and finish what you agreed to do or you will face internet disaster. Being the nice guy that I am, I would hate to see a honest, hard working woman google bombed out of business.
Your crew left a stump mess in my backyard.
You cashed the checks. Do what you agreed to do to include:
Grinding of the four stumps in the backyard which we agreed upon and their debris removal
Removal of all debris from the backyard except in the immediate area around the deck, upon which we agreed
Removal of the debris in the back yard that came from my neighbors trees that I did not agree to
Removal of all debris from the front yard that you illegally dumped in the street
Upon completion of the above, we will have no further worries. My neighbors have informed me that local news channels are very interested in these kind of stories, unfortunately it would not present Don's Tree Service in the most favorable light. Also, I've been informed that TLC is very concerned about the integrity of their advertisers.
I did not give you consent to use my property as access to remove a tree from a neighbors property.
I did not give you consent to spread the remnants of the neighbors trees on my property.
I do look forward to your completion of the tasks which we agreed upon. However, if they are not completed, "Don's Tree Service Review" premiers on youtube Tuesday, June 11th, 6pm EST.
She did have someone show up at 4pm on the 11th and removed most of the debris from the front yard and driveway, however, I still had a debris field in the back yard, front yard and driveway that could not possibly have been raked away. Finally, she had a guy come with a bobcat and remove the rest of the debris from the front yard and driveway, but I sill have a sea of mulch in my backyard that I am getting used to. Also,  I still have four large stumps in the backyard that have not been ground. She claims now that she is sending me a refund for the stump removal as "she is tired of dealing with me". Hire ANY OTHER tree service, checkout ripoffreports and youtube for reviews.

They did a good job. They had good customer service and got the job done quickly. They took the trees down to the stumps and hauled away the debris. The only minor issue was that they took a few more days than planned to remove the debris. The estimate was affordable and reasonable.

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I had to call twice to get someone to call me back. Carla said she would be there on Friday and didn't show and didn't call. She called Monday and was at my house and left the estimate in the mailbox. She was $1500 above another company. She called me back Wednesday and said had she known I was getting other estimates, she would have given me a different price. She offered to match the other company but I told her matching them wouldn't help me. She was nice when I did talk to her but not great at customer service.

They were so awful while they were at my home to cut down this tree they cut a limb off at the top. This limb went into my pool and destroyed my pool liner. The manager for the damage control department came right out and wanted to settle for $50.00 and I said no because I didn't know how much damage was done to the liner at that time. A few weeks later when the water was drained and I could see the hole I called the company back and they refused the responsibility of the damage. I will never use this company again and would tell everyone else to stay away from them.