Comcast Service Center

.

I had to return my comcast modem to this
Comcast Service Center in Morrow and from the moment I stepped in the
door I knew I was going to have to wait a long time. There was only 1
attendant at a window, another attendant walking back and forth moving
random stuff around on the floor (walking slowly to take more time to
put stuff away) and two more in the back room that didnt care how long
the line was.

I think it's over priced. The service is ok but I think I could find better pricing.

I asked to have double play TV and internet installed upstairs and downstairs - installer did one TV installed downstairs and left. Called back and converted to triple play and told them installer did not connect any TV's upstairs.  Reminded them I signed up on internet and told them price quoted -  given three months free premium channel - talked to four people to get help.  I was suppose to get a self install kit overnighted which never showed up.  Due to time period of waiting for service contacted Executive office.  Called again and was told since I waited over a week the installation would be free and I would get 3 months of free premium channel.   Installer two said he could not install upstairs in two hour time slot given (he was several hours early) and was told to reschedule and he did not connect phone.  Received three more months of free premium channel.   Third visit installer said he could not connect upstairs the way installer two said it had to be done, so he left cable wires going across the room over door and half way across that side to TV and did the same in another room (he forgot the upgrade box also).  He plugged phone in behind TV and said all the phones in house would work if plugged into phone outlet - only problem is they were not hardline phones, but wireless.  He did take a break to go smoke some pot outside.  Needless to say no phones worked.  Called for another appointment and was told two installers needed to come.  Of course I was charged for every installer, for every TV, twice for internet, twice for voice, and three times for video.Spoke with executive office about ten times in between all these visits and was asked to be patient and they would straighten out account and have all of this done on a priority of 24-72 hours.  Bill came in for over $400 mostly service fees and not being charged internet rate.  No help from billingk customer service, or executive office.  Still have wires going across room.  One TV quit working, phone not working, answering machine not working.  I was told they would get back to me.  Executive office said a supervisor would come out after I sent pictures.Called today about phone not working and another TV wont work and was told the billing office was busy - they did not connect all features of my phone and that is why I am having problems.  My bill should be $119 a month and I have been charged over $600 in two months.  Even being charged for more TV's that I have.  Executive office did not list all conversation under my account and now I can't get help, so one TV will no picture, one TV needs to be activated, no answering maching, and problems connecting on phone.  Did I say installer unplugged TV from surge protector and replugged into regular outlet.  Since I received new modem my email will not start half the time.I think the only option is to give up and switch service.

They are over priced for their services. The quality of service is very good.

It is really good. I would recommend them. The overall experience is excellent. I have had a really good experience with Comcast. I would absolutely use this provider in the future.

The clarity and speed is very good. We've had no interruptions since we've been here. We lost service once in the neighborhood for no more than an hour, but they came right out and fixed it. The service has been outstanding.

The experience has been very, very good. We haven't had any issues. We like the quickness and clarity of the connection.

They've been excellent. They've really improved the On Demand feature lately. It's much easier to go in and find what you're looking for. Our experience with them has been outstanding. If you have a problem they're very quick to get on it. They can explain things to you really well. We had to call them a couple of times to ask them a couple different questions. The service people have been really great. We had to have someone come out to fix a problem we had after setting everything up, and whatever he did fixed it. He was very thorough and knowledgeable. They've got the hi-definition set up, so we don't have to run out and get this and get that. Their customer service has been outstanding.

When we upgraded to HD, it did not work after the first few weeks. The service technician installed a signal amplifier, and that fixed it. Aside from occasional outages, it works perfectly - picture, sound. The outages are generally during the day when I don;t need television service; I only know about the outages because if my Comcast Internet service fails, my first diagnostic procedure is to see if the television signal is working. I especially like On Demand.

I have a home office and depend on internet service for my livelihood. For almost 2 years, the Comcast service was excellent. Then, we had many outages for about 6 weeks. The same problem occurred about a year later. Now, it is just one outage over the last 2 months. So, maybe it is improving. When it works, the speed is phenomenal. If you need 7X24 reliability or no network delays (for non-Comcast VOIP), and if you are close enough to the Telco facilities, then DSL is a better choice. If you can tolerate the interruptions and need the faster speed, then Comcast is the way to go.

Their service *expletive*! It is on and off every time you turn around. If one thing goes out, it all goes out. If I didn t have to use them, I wouldn't, but I have no choice right now. Their phone service is absolutely terrible.

They are pretty good. They have good customer service. My wife and I are happy with Comcast overall. We will continue to use them as our internet provider.

I like the add-ons for my phone that are free. I have used them for about three years and have had no problems other then they are a little slow when coming out to fix a problem.

This is an experience worse than a root canal. First, I'm a Quality Engineer by profession, so I may be more critical. That said, here's what happened: The issue is the Motorola DVR HD cable boxes. They never worked right. The box gets a signal from the RC but can take up to 10 seconds to respond. They call this a delayed response. It is SO annoying. Sometimes it fails to record. Sometimes it stutters when playing something it recorded. I have gone through about 8 boxes and it happens to all of them. I have two boxes and they both do the same thing. I have tried to talk with Comcast Management, but I can only get to customer service. I offered to work with Comcast's single source HD DVR supplier, they refuse to. Comcast's supplier will only speak to me through Comcast. Comcast knows they have a problem and can't seem to get the supplier to fix it. My solution? To not pay for the boxes until they get it fixed. They haven't yet. Someone has to pay for their incompetence, just not me.

Terrible! Comcast advertised a special deal on their website. We called and asked for the deal. The service rep sold us the deal, but then changed our plan to take us out of the deal- WITHOUT TELLING US! This cost us a significant amount of money. We scheduled an installation of new cable hook-ups and a modem. However, when their serviceman showed up, he was prepared only to do an "upgrade"- he was unprepared to install new hook-ups and therefore could not do any work that day (note that we were extremely explicit in telling Comcast that we needed the new hookups). We then had to wait three weeks for another appointment. Finally, the day came and everything went smoothly until the installation of the modem itself. The serviceman had NO idea what he was doing and spent tons of time on the phone trying to get instructions. It ended up taking him about 4 hours to install the modem. We have no complaints with our continuing service. Getting it started, however, was a nightmare.

Comcast Internet is fine, we have not had any problems with the service itself. However, the customer service is another story! We moved and called to have Internet transferred to new address. Each time we called, we had to explain same thing, so they obviously had no notes or way to communicate with other Comcast employees that we had talked to. Without notice they cancelled our install appointment and rescheduled for a random day, which we couldn't take off of work again for. It took two weeks and talking to about 12 different people for issue to be resolved. We were promised account credits by several people, which they now have no records of. Calling their offices was the single-most frustrating part of our entire move! I would only recommend Comcast to someone who has lots of extra time to deal with all of the problems of installation.

THE SERVICE IS FINE. I AM HAPPY WITH THE PRICE, AND IT IS VERY COMPETITIVE. THE QUALITY OF WORK IS EXCELLENT. THEY ARE EXCELLENT WITH PUNCTUALITY. THEIR RESPONSIVENESS TO MY NEEDS IS EXCELLENT.

Horrible! They did not disclose that each phone was charged separately! I have 8 phones in my house. They reversed two of the phones. They didn't go over the new setup with my wife and make sure that the fax connection was working. The said it would take two weeks for someone to come back to fix it.

VERY PLEASANT EXPERIENCE WITH A COMPANY THAT I TRUST TO DO WHAT NEEDS TO BE DONE WITH THE SERVICES PERFORMED..AND YES I WILL CALL THEM WITH CONFIDENCE IF I NEED HELP WITH MY COMPUTER AGAIN.