your repair and service center

The quote came to $950, with parts quoted at double the price we could buy them for from Slack or Autozone (of course available much cheaper on the Internet) and $700 labor. We collected the car on Wednesday and explained that this was too expensive for a car this age and we would have to get a family member to do it. We were then told that there was a $90 inspection fee to cover finding the parts, generating the invoice and pressure testing the system to see if it had a leak. We complained about the $90 fee and explained that we were not told that there would be a fee for generating a quotation. The man behind the counter immediately became unnecessarily aggressive and told us to "Get out" and that he "Wasn't in the mood this morning to deal with people like me". Another thing that we were told was that they mark up all their parts by at least 30% so that they can offer a warranty on those parts. So, as well as charging $90 per hour for their work (which I would assume covers them for any warranty service that they might need to carry out) they also charge a markup of about 100% on the parts that they quote. I understand completely that they had to spend time generating a quotation and sourcing the parts. The radiator obviously had a leak and obviously needed to be replaced, so we didn't need any tests to figure that out. We were quoted 7.5 hours to swap the radiator and then charged $90 for pressure testing a system that so obviously had a leak. 100% markup on the cost of quoted parts "so that we can offer a warranty"and a rude/aggressive/unprofessional response when I questioned the charges. It felt like a scam and was a very unpleasant experience for me and my son.