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Water Pro Inc
Acoustic Ceiling Tiles - Install, Recovery Service - Water Removal, Drywall - Install,
About us
Owner and President, Andrew Foray and his crew have been in the water damage restoration business since 2003. They are equipped to handle any size water damage emergency with the most cost effective high-end drying technology available. Water Pro, Inc. handles disaster restoration and flood cleanup all over Metro Atlanta. If you need immediate assistance with water damage and moisture control please call our 24-hour emergency response number at (404)822-8632. Water Pro, Inc. specializes primarily in drying after water damage due to broken pipes, flooding, hurricanes, and tornadoes. This requires an understanding of the physical properties of the materials to be dried and requires special instrumentation to calculate the extent of the water damage and the moisture content. Water Pro, Inc. uses high-tech dehumidifiers and other advanced drying equipment to get the job done in a fast, cost efficient time frame.
Business highlights
Emergency services offered
22 years of experience
Services we offer
Crawl Space and Structural Drying • Smoke/Soot Removal • Mold Remediation • Re Construction/Remodel • Flooring • Drywall • Paint • Trim • Tile, • Water Extraction • Water Damage Restoration • Flood Cleanup • Basement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.927 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 89% | ||
| 11% | ||
| 0% | ||
| 0% | ||
| 0% |
Showing 1-25 of 27 reviews
Eric T.
Apr 2021
Andy and his team have completed a couple of jobs for us and have been great. Good communication and reliable service. Would definitely recommend.
Response from Water Pro Inc
"It was our pleasure serving you on your restoration needs and getting everything back as it should be!!"
Anthony P.
Sep 2017
Excellent. Andrew was great to work with
Response from Water Pro Inc
"It has been our pleasure serving you!"
Susan W.
Jun 2017
Extremely well. Water Pro owner, Andy, handled our case personally. He was prompt, friendly, courteous, and very thorough. Follow-up was conscientious and timely. Our insurance adjuster even remarked how she could always count on Water Pro to have every i dotted and t crossed. Highly recommended.
Response from Water Pro Inc
"It was our pleasure serving you!!!!"
Michael H.
Apr 2017
Stopped leaks, got rid of damaged materials. Contractor was very helpful and knowledgeable.
Zachary S.
Dec 2016
At the end of the job the work was good . Had to stay on top of the job the whole way through. Job took 2 -3 months complete . It was hard not having a master bath for that amount of time . It was a job amount of work but it just took to long and I spent a lot of time away from work pushing them to just show up to work on the house. Would not ask them to take on a job that big again.
Response from Water Pro Inc
"We are glad that the member was happy with the work in the end. We did have one of our guys have to take care of some personal issues that slowed the job a bit so we had another one of our guys finish the job quickly. We were a bit surprised by this review because the work occurred August of 2014 but the members review came in December of 2016...more than 2 years later. We are happy though that the customer was satisfied with the completed work! We would be happy to give a discount on your next project!"
M G.
May 2016
unknown
Response from Water Pro Inc
"We are glad to hear the customer is happy with the work!!!!"
Ronald M.
Mar 2016
unknown
Response from Water Pro Inc
"It was our pleasure serving you now on several occasions!"
Lori H.
Feb 2016
unknown
Response from Water Pro Inc
"It was our pleasure serving Mrs. [Member Name Removed]!"
Dan C.
Nov 2015
unknown
Kerry R.
Nov 2015
We called Water Pro on a Sunday afternoon, after we discovered our washing machine had overflowed, causing water to seep under our laundry room walls into our bedroom, as well as under the wood floors of our back hall. We had inches of water in the laundry room.
Andy, the president, came out within a few hours to inspect and provide his assessment. After thoroughly investigating (using moisture meters, and crawling under our house to inspect from there as well, he offered an estimate. We decided that we liked someone who was able to come out within a few hours on a Sunday afternoon, and his professionalism and attention to detail was impressive. We decided right then to have he and his firm take care of the problem. He was ready to go immediately. They lifted the carpet up and placed fans accordingly, placed dehumidifiers and got things in motion. He came back everyday thereafter to monitor the moisture readings in all the areas.
Andy also was able to provide his understanding of the insurance process, which was helpful for us. We hadn't placed a claim before and we had to for this, as we were looking at the potential of having to tear out and replace our wood floors. We have wood floors throughout the house, so it would be terribly prohibitive.
Andy worked with us for a week, was extremely professional, communicated very well and was open to answering our every question and even entertaining our suggestions. When it came time to make a decision on the wood floors, he worked with us to allow an extra weekend of time using the vacuum machines to dry out the floors. It worked and we didn't have to have our floors torn up, saving us thousands of dollars and countless days of disruption in our daily lives. Much needed with our busy family! I think that decision cost him money, which reflects his level of commitment to doing the right thing by the customer.
We really appreciated the way in which Water Pro goes about their business, they provide a professional experience with an eye towards doing the right thing. We highly recommend Water Pro for water damage repair.
Andy, the president, came out within a few hours to inspect and provide his assessment. After thoroughly investigating (using moisture meters, and crawling under our house to inspect from there as well, he offered an estimate. We decided that we liked someone who was able to come out within a few hours on a Sunday afternoon, and his professionalism and attention to detail was impressive. We decided right then to have he and his firm take care of the problem. He was ready to go immediately. They lifted the carpet up and placed fans accordingly, placed dehumidifiers and got things in motion. He came back everyday thereafter to monitor the moisture readings in all the areas.
Andy also was able to provide his understanding of the insurance process, which was helpful for us. We hadn't placed a claim before and we had to for this, as we were looking at the potential of having to tear out and replace our wood floors. We have wood floors throughout the house, so it would be terribly prohibitive.
Andy worked with us for a week, was extremely professional, communicated very well and was open to answering our every question and even entertaining our suggestions. When it came time to make a decision on the wood floors, he worked with us to allow an extra weekend of time using the vacuum machines to dry out the floors. It worked and we didn't have to have our floors torn up, saving us thousands of dollars and countless days of disruption in our daily lives. Much needed with our busy family! I think that decision cost him money, which reflects his level of commitment to doing the right thing by the customer.
We really appreciated the way in which Water Pro goes about their business, they provide a professional experience with an eye towards doing the right thing. We highly recommend Water Pro for water damage repair.
Fitzroy W.
Oct 2015
unknown
Response from Water Pro Inc
"We are happy to see another satisfied customer!!"
M G.
Aug 2015
Our 15 y.o. dishwasher broke and damaged the laminate flooring. Water Pro's owner Andy Forey came same day we called. I'm going to give details, to demonstrate how knowledgeable and responsive he was, how determined he was to be sure we were satisfied with the end result, and how he helped minimize the hassle for us. We had no prior info on the company except for good Angie's list reviews. Out of pocket cost ended up being around $1,200.
The damage turned out to be worse than first appeared; the dishwasher must have been leaking for a while before it failed and extensive sub- and sub-subflooring removal/repair was necessary. Andy immediately set up drying equipment and we just paid the insurance deductible and authorized direct payment for the dry out, which turned out to be more than twice the deductible. He got a sq ft value for replacement flooring as part of a detailed item by item repair/replace estimate that the ins. co. simply approved; no questions asked, check's in the mail. We ended up getting replacement flooring through Costco, saving hundreds of dollars His flooring guys did a great job. He even gave us the option of painting quarter round to match existing molding, saving hundreds more in laminate edging (still used it for carpet boundaries).
The new dishwasher turned out to be a major problem. Mfr installation specs were used for the prep, but delivery was delayed and then it barely fit; the installer gouged the new flooring and once in it couldn't be pulled out for servicing without removing the new flooring in front. Andy could have just said that's really unfortunate but it's beyond the scope of work. But he didn't. Instead, he devised a custom solution, cutting out a section of flooring (gouge included) and constructing a removable section finished with left over laminate edging that looks like it could have been planned all along. The dishwasher installer had also failed to secure the unit, so Andy did that, too.
No charges beyond the original estimate. And the floor looks great! This process took weeks through no fault of theirs, and Andy and his guys were pleasant and responded quickly to phone calls and emails the entire time, answering every question we had. If I ever have a problem like this again, I'm definitely going to call Water Pro.
The damage turned out to be worse than first appeared; the dishwasher must have been leaking for a while before it failed and extensive sub- and sub-subflooring removal/repair was necessary. Andy immediately set up drying equipment and we just paid the insurance deductible and authorized direct payment for the dry out, which turned out to be more than twice the deductible. He got a sq ft value for replacement flooring as part of a detailed item by item repair/replace estimate that the ins. co. simply approved; no questions asked, check's in the mail. We ended up getting replacement flooring through Costco, saving hundreds of dollars His flooring guys did a great job. He even gave us the option of painting quarter round to match existing molding, saving hundreds more in laminate edging (still used it for carpet boundaries).
The new dishwasher turned out to be a major problem. Mfr installation specs were used for the prep, but delivery was delayed and then it barely fit; the installer gouged the new flooring and once in it couldn't be pulled out for servicing without removing the new flooring in front. Andy could have just said that's really unfortunate but it's beyond the scope of work. But he didn't. Instead, he devised a custom solution, cutting out a section of flooring (gouge included) and constructing a removable section finished with left over laminate edging that looks like it could have been planned all along. The dishwasher installer had also failed to secure the unit, so Andy did that, too.
No charges beyond the original estimate. And the floor looks great! This process took weeks through no fault of theirs, and Andy and his guys were pleasant and responded quickly to phone calls and emails the entire time, answering every question we had. If I ever have a problem like this again, I'm definitely going to call Water Pro.
Response from Water Pro Inc
"We pride ourselves on going above and beyond for every customer! We are happy to hear your are happy with the results!!!"
Vicki S.
Jul 2015
Andy was fantastic! He was very responsive, knew exactly what to do and explained the process to me. He immediately began the demolition and drying process. He helped with the insurance process and completed the repairs for the damaged area. I was very impressed with his knowledge and responsiveness. Great company to work with.
Response from Water Pro Inc
"We are happy to see the customer is satisfied with Water Pro! Our team prides itself on getting the damage repaired quickly and with as little headache as possible!! it was our pleasure serving you!!"
Zachary S.
Jun 2015
unknown
Response from Water Pro Inc
"We have a 100% satisfaction guarantee at Water Pro. We are a little dissapointed in this review as we thought the customer was perfectly happy with our work. We are not quite sure why the customer says they wouldn't hire us again. Nine months ago we finished with the new shower and we thought the customer was happy until we received this review. I know that upon starting the tile job, we had an issue with one of our guys going though some personal issues but we quickly replaced him and finished the project with beautiful results. We have reached out to the customer and are awaiting a call back to see if there is anything further we can do to meet our 100% satisfaction guarantee!!"
Ken D.
Mar 2015
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Response from Water Pro Inc
"We are happy to see the customer is happy with our work. We love what we do here at Water Pro, Inc. and while we are not always the cheapest restoration company, we know we are the best. It is our pleasure serving you!!"
Marcus M.
Mar 2015
It was good. They did a great job. It was a situation where my home owners’ insurance was involved. So I just paid my deductible. Their customer service was excellent. The project manager, Andy just went above and beyond to make sure that the work was done to my satisfaction. He even consulted with me on some other stuff that I have had done outside of using their services for free. He was great. The pricing was relatively comparable to anyone else based on what they did for me.
BrianAndSandy T.
Feb 2015
They helped to get the moisture out of the air to get everything fixed. They did a great job, were extremely polite, professional, and were cost effective. They came out immediately.
Brian R.
Aug 2014
Andy responded right away when we called after the washer flooded, 9pm on a Friday night. He was out first thing the next morning (to save us some $) to do demo and set up fans/dehumdifiers and also tried water extraction to save the wood floor which unfortunately wasn't possible. Because the issue was created by a 3rd party contractor, there was some discussion and justification with their insurer, which he handled for us and was a great advocate so we were paid for all required repairs. He spoke clearly and intelligently about what we should expect during the drying and recovery process and patiently answered my questions. Estimate was easy to understand and every change in the repairs scope was reflected quickly in an updated quote. His subcontractors for the repairs were pretty good, but we had a few mixups about start time for the work, depending on the day. Generally, a good experience and he handled the panic immediately after the flood like a professional. Clearly he has done it before! Justin on his team was good as well and they are focused on the customer, particularly when it comes to dealing with the insurance underwriters.
Chetan S.
May 2014
It went very well. Our insurance company was superior, but our mortgage company was slow and tedious to deal with. All the payments were at least delayed by 2 to 3 weeks due to the paperwork needs of the mortgage company. Andy bore it very well and we really appreciate it.
Donna C.
Apr 2014
unknown
JOSEPH E.
Oct 2013
They were prompt - came when they said they would and were efficient in doing what needed to be done. They gave me an estimate and explained what they would be doing. All the huge fans and dehumidifiers were quickly set up to begin the drying process and they came back regularly to monitor them. They had to rip out only a section of the carpet padding. When everything was nice and dry, the carpet crew came and replaced the padding. The actual cost came in under the estimate. I was pleased with their promptness and professionalism. I would definitely use them again if necessary.
Response from Water Pro Inc
"It was our pleasure to mitigate the issue And come in less than initial estimate!!!"
Nancy S.
Jul 2013
Water Pro provided excellent service after providing me a detailed estimate, room by room. Work was performed exactly when it was promised, arrived on time, cleaned thoroughly after each project. Several items, not on my estimate, were done by each team. Every concern or correction was handled quickly and professionally. I hope I have no more water leaks, but I know who to call if I do, Water Pro.
Response from Water Pro Inc
"Let me tell you how nice it is to work for a customer like (Member name removed). Doing all of the flooring in a house and painting the entire interior is a very stressful situation for a homeowner. (Member name removed) was extremely patient with us having to move every bit of her furniture and contents to do the job right! It was our pleasure serving her!"
Beverly W.
Jun 2013
We had a home inspector say we had mold in our crawlspace. My husband called WaterPre and Andy came and inspected the crawlspace. He thoroughly checked the crawlspace and determined that there was no mold. He taught us what to look for and the common causes. He wrote us a letter saying we were mold free and can now put our house back on the market. We greatly appreciate his honesty as it saved us a lot of money!
Response from Water Pro Inc
"Thanks for the kind review! We are glad you were free of any serious issues in your home!"
Donna C.
Apr 2013
Andy was very professional and knew exactly what needed to be done. He did a great job and in a very timely manner. This happened only days before Christmas and Andy made sure it was completed before Christmas. I was very pleased. Once they got into the job there was a part of the estimate that didn't need to be done and Andy made me aware of it and took it off the final bill. I could not have been more pleased. When I met Andy he was so professional that I knew I had found someone I could trust to do a great job. I will definitely use Andy again and I will recommend him to anyone I know who would need his services. This is one contractor that you will be so glad you found out about Highly recommend!!!
Response from Water Pro Inc
"It was our pleasure serving you (deleted member name)! We appreciate the business!"
Ginger C.
Apr 2013
I was very pleased with Andy's services. We have a 1967 house with the original cast iron drainage pipes running along the ceiling of our basement. My son woke me at midnight a few days ago to inform me that we had "smelly water" in the basement. Turned out a small hole had formed in the drain line pipe and was leaking dirty sewage water. I don't go down there often and had no idea how long the water had been leaking.
The next morning, we called a plumber (Aaron's Plumbing, which we also found on Angie's List), who then called Andy to come out and determine how much water was inside the walls and under the carpeting. Andy was very nice and explained what he was doing and what it meant. He determined that the moisture level within our walls was below the point at which mold can form, and he traced out the areas of carpet so that I could see how far the water had penetrated there. He then went over the pro's and cons of filing a claim with our insurance company, and when I mentioned that we would probably handle this one on our own, he thoroughly explained what we needed to do to sanitize the affected areas and prevent mold growth. He didn't charge me for the visit, told me I was welcome to call him at no charge if we started working and ended up having questions, and then he came out again today--again at no charge--to make sure the moisture levels within the walls had gone down and that we'd gotten everything taken care of properly. We followed his instructions, and today everything checked out fine.
I hope we never have another experience like this one, but I'll definitely call Andy if we do. He was thorough, polite, and professional, and I was grateful for his advice and assistance.
The next morning, we called a plumber (Aaron's Plumbing, which we also found on Angie's List), who then called Andy to come out and determine how much water was inside the walls and under the carpeting. Andy was very nice and explained what he was doing and what it meant. He determined that the moisture level within our walls was below the point at which mold can form, and he traced out the areas of carpet so that I could see how far the water had penetrated there. He then went over the pro's and cons of filing a claim with our insurance company, and when I mentioned that we would probably handle this one on our own, he thoroughly explained what we needed to do to sanitize the affected areas and prevent mold growth. He didn't charge me for the visit, told me I was welcome to call him at no charge if we started working and ended up having questions, and then he came out again today--again at no charge--to make sure the moisture levels within the walls had gone down and that we'd gotten everything taken care of properly. We followed his instructions, and today everything checked out fine.
I hope we never have another experience like this one, but I'll definitely call Andy if we do. He was thorough, polite, and professional, and I was grateful for his advice and assistance.
Response from Water Pro Inc
"We are happy to help a customer that may have had something small happen that they can handle themselves! Anytime a customer does not need us, we will not try to convince them that they do. If it is something a homeowner can handle themselves, we will gladly advise them with no charge to them at all and no service call fee either!!!"
Licensing
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FAQ
Water Pro Inc is currently rated 4.9 overall out of 5.
Water Pro Inc accepts the following forms of payment: CreditCard
Yes, Water Pro Inc offers free project estimates.
No, Water Pro Inc does not offer eco-friendly accreditations.
No, Water Pro Inc does not offer a senior discount.
Yes, Water Pro Inc offers emergency services.
No, Water Pro Inc does not offer warranties.