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HIXON HEATING & AIR CONDITIONING

Heating and Air Conditioning, Appliance Repair, Air Duct Cleaning

About us

Hixon Heating & Air Conditioning is an experienced and reliable heating and air conditioning contractor serving Gwinnett, Hall, Walton & Barrow counties for over 25 years. Our fast response time, excellent work, and professional technicians are certain to impress you. Whether you are a homeowner, landlord, or a business, you will get extraordinary work at an affordable price. Completely licensed and insured, we take great pride in our work and the opportunity to assist residential and commercial owners with all of their heating and air conditioning needs. Our company has grown to become a respected industry leader in the Georgia area. We provide comprehensive solutions for your home and business comfort.

Business highlights

35 years of trusted experience
Emergency Services Offered

Services we offer

HEATING AND AIR CONDITIONING.SALES SERVICE REPAIR REPLACEMENT HEAT PUMPS GAS FURNACES AIR CONDITIONERS GWINNETT DACULA LAWRENCEVILLE BUFORD SUGARHILL DULUTH SUWANEE LILBURN NORCROSS LOGANVILLE SNELLVILLE GRAYSON

Amenities

Free Estimates
Yes
Warranties
Yes
Senior Discount

10%

Emergency Services
Yes


Accepted payment methods

Check
Discover
MasterCard
Visa

Photos of past projects

Reviews

4.533 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
76%
4
6%
3
0%
2
6%
1
12%


Rating CategoryRating out of 5
quality
4.6
value
4.6
professionalism
4.7
responsiveness
4.6
punctuality
4.6
Showing 1-25 of 33 reviews

Deborah L.
05/2018
5.0
appliance repair, heating & air conditioning/hvac
  + 0 more
They came on the day I called. Replaced the unit the next day. It was raining and they did not complain at all. Took time to explain the warranty. Could not be more pleased with service
Description of Work: Replace air conditioning unit

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$4,100

Suzanne W.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
The installation went very fine, I have been using Hixon Heating for about 18 years already and they are always quick & price seems to be fair.
Description of Work: Installation of a new Air Conditioning Unit .

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,400

Rita B.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
I wouldn't use anyone else. They're very honest and professional. There were many instances over the years where I had expected to replace the unit and they told me that all they needed to do was just replace an inexpensive part. So when they do tell me that the unit needs to be replaced, I have full confidence in their advice. I have referred them to several people who are just as happy as I am with Hixon Heating & Air Conditining.
Description of Work: They've serviced and replaced every unit in my home over the past 10 years.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Scott M.
05/2018
5.0
heating & air conditioning/hvac
  + -1 more
They did a great job. No issues. The guys were very friendly and were right up front with the cost. They were very courteous and laid down stuff to make sure it didn't track down my basement and cleaned up afterwards. I've been using them for 18 years now.
Description of Work: They installed a new AC/heat pump.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0

Yes, I recommend this pro

Gretchen O.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
I love them. They were great. They were wonderful and we were very satisfied with them.
Description of Work: They put in a heat pump and new AC unit.
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

Gretchen O.
12/2016
5.0
heating & air conditioning/hvac
  + -1 more
.
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro
$3,000

dorothy C.
09/2016
5.0
heating & air conditioning/hvac
  + -1 more
unknown
Description of Work: .
Rating CategoryRating out of 5
Yes, I recommend this pro

Marie T.
08/2016
5.0
heating & air conditioning/hvac
  + -1 more
Mitch came out and immediately located the issue. Turns out I had a clogged condensation line and he was able to clean it out and provide some preventive tips on how to keep it from happening in the future. This is my second time using their service in the 4 years I've been in the home and each time has been a positive experience.
Description of Work: Upstairs AC unit wouldn't run.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

Marilyn H.
10/2015
5.0
heating & air conditioning/hvac
  + -1 more
We were unfortunate enough to have a piece of debris damage our system. Hixon worked late into the day to respond quickly and ensure we would have heat! And even for such an emergency service the service was friendly and helpful. Highly recommend. Will be using them again to install gas logs in my fireplace.
Description of Work: Replaced Draft Inducer for heating unit in attic

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$350

luis C.
07/2014
5.0
heating & air conditioning/hvac
  + -1 more
The salesman, Michael was prompt for our appointment, and was professional in his presentation. He took the time to look at our current system and understand what we were trying to accomplish with new units. During the presentation he explained why he was recommending what he had in mind. He gave us several options and allowed us to choose what we felt was best for us. I completely understood how each option would impact our budget and the environment in our home. When the installation crew arrived they were on time. Each person involved in the removal and installation were polite and professional. They were careful to be quiet and not to soil our carpet. They made sure to install a plastic liner in the pathways so the carpet would not get soiled. At no time was they crew not busy working to complete installation. They were very productive and efficient. During the installation they answered all our questions and made modifications for us without making us feel uncomfortable. For example, we explained that our cat tended to chew on the condensation hose since his litter box was in the same room as the unit located in the basement. Without any fanfare they constructed a wire mesh around the hose and pump to keep the cat out. At no extra charge. On the day we did the final walk through my wife mentioned that our fireplace wasn't working and if they knew anyone who could repair it. To our surprise they looked at it and found what the problem was and fixed that also. They even helped us clean the glass cover on the fireplace. No charge. These guys were awesome. I'd recommend them to anyone.
Description of Work: Installed a completely new heating and a/c system for our home

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$14,000

Marilyn D.
02/2014
5.0
heating & air conditioning/hvac
  + -1 more
No problems. Very professional. We have been using them for about 15 years. Great people.
Description of Work: We were hearing a noise from our furnace and they came to check it out. They did a full inspection and allayed our fears.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$65

Esther H.
07/2013
4.0
air duct cleaning, heating & air conditioning/hvac
  + 0 more
The two gentlemen were courteous and professional and worked hard for long hours in the heat. The were sure to leave our house clean after their work.
Description of Work: Installed new ac unit and repaired duct work.

Rating CategoryRating out of 5
quality
4.0
value
4.0
professionalism
4.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$6,625

Michael R.
12/2012
5.0
heating & air conditioning/hvac
  + -1 more
MIke came out right away when our A/C unit failed. He ascertained it was due to a lightning strike. He was able to get us up an running again until the new unit was installed. I don't remember how he did it but it worked for a few days before failing again and he assured me it was safe. The installation was done as scheduled, on time and at the agreed price. We still use Hixon for HVAC tune ups and emergency calls.
Description of Work: Check A/C failure. Provided estimate and worked with our insuranced company to verify our unit failed due to a lightning strike. They installed a new A/C unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$3,200

john T.
12/2011
5.0
heating & air conditioning/hvac
  + -1 more
There was no pressure at all to perform this work and he agreed that if the new unit did not effectively cool the kitchen then he would come back and route an additional outlet for a reasonable cost. The new Heil unit works perfectly, keeps the downstairs very cool and is really really quiet. Much smaller and more quiet than the upstairs Goodman unit I had installed by another vendor the prior year.
Description of Work: I needed a new AC unit. Hixon Heating and Air recommended a unit appropriate for my square footage. Mr Hixon came out by himself and in one morning removed the old unit, installed the new unit and exchanger in the furnace. He also inspected the routing of my ducts and recommended an additional outlet for my kitchen.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,000

SHARON K.
11/2010
5.0
heating & air conditioning/hvac
  + -1 more
My heat went out in the middle of the night on Friday. I called Hixon and left a message with answering service at approximately 7:45 AM. Got the call back from Penny with Hixon around 8 AM and she said that Richard would be there before noon. At 10:30 AM Richard (owner) was at my door. He found the problem within 5-10 minutes, replaced a bad fuse and had the unit up and running within minutes. He also checked the outside heat pump, inside circuit breaker and wiring to the unit to be sure that the fuse was the only problem. Hixon installed this system in January of 2010, thus the call was under warranty and there was no charge. Both Richard, Penny and his service techs that installed the unit were very friendly, professional and considerate. When they left, there was no mess anywhere that I was left to clean up. I have referred Hixon to friends. I wouldn't use anyone else.
Description of Work: Replaced bad fuse in heating system which was under warranty.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro

john T.
10/2010
5.0
heating & air conditioning/hvac
  + -1 more
Called on a Monday. Robert Hixon came out on a Tuesday. We discussed different size units and also told him about some current air flow issues to downstairs registers. an estimate was drawn up. He came back on a Friday to perform all of the work himself including removal of old unit installation of new outside and inside portions for new A/C. He attempted to fix airflow to one existing register but found out that it was installed incorrectly from the beginning. We agreed to leave this alone. I had suggested one additional register be installed in a large kitchen. He gave me a cost of $100 to do that work but suggested I wait until we see how the new unit would cool the downstairs as the cost would be the same if done later as opposed to now. Overall, he was prompt, courteous and quick with no problems at all.
Description of Work: Replacement of air conditioning outside unit in its entirety. Replaced inside coil for the combo furnace unit in crawlspace.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$2,400

Larissa B.
09/2010
1.0
heating & air conditioning/hvac
  + -1 more
Overall - wouldn't reccommend - as they agreed to complete requested work and then became nonresponsive toward when we started inquiring about the work.
Description of Work: Looked on AngiesList for a local HVAC contractor. Found this company's contact information, talked to and emailed a bid request about inspecting/servicing a property in Sugar Hill. After waiting a few days and calling back - this company decided not even to respond to our email and/or voicemail that was left inquiring about the bid. In the end we had to find another contractor to work with and have since completed the job with no help/response still from Hixon Heating

Rating CategoryRating out of 5
professionalism
1.0
responsiveness
1.0
punctuality
1.0


Lynnee C.
08/2010
1.0
heating & air conditioning/hvac
  + -1 more
Called Hixon 9/08 when AC noted leaking. Rep came out & recommended a bigger more efficient Amana air handler/compressr & told me Amana would cover parts 10 yrs & labor under the Asure program. Was charged $6850 for compressr, air handler, labor, instal & warranties 9-10-08. Promised copy of waranty, never given copy. 4/09 AC blowing hot air, called Hixon,had a rep come out who said no pressure on refrigerant. Said they must have not sealed the unit right on install & apologized. Said he would have the owner Richard Hixon come out, run dye to chk leaks. Mr. Hixon was hard to get to call me back, harder to sched date/time to come to house. When he did come & run dye took a wk to get him to come back to check for leak after noshows on sched dates/showing up w/out appt, not rtning calls. Confirmed leak in seal inside that was their fault & fixed. Told me he wanted to run "new lines" because he didn't "like" my old lines and doing me a favor. Was very rude, demeaning, intimidating, discourteous & left lines uncovered. Again asked 4 Asure & parts warranty but said he didn't have it and the office lost it. Mr. Hixon was intimidating & made me feel there was nothing I could do about it. Then AGAIN heat stopped working & again was blowing cold instead of hot. Called HVAC person rec by my HOA and who system was inspected - *I was informed that the old AC lines should've been replaced with new when new unit was installed as new unit has different refrigerant, old lines contaminated new unit & are too small, ductwork had not been redone & should have been for the size of new unit, incorrect installation that was causing compressor to fail/trip causing damage to unit & it not to heat/cool. Told me to call Amana to check on my Asure warranty. Amana looked up serial #s, told me Hixon never registered Asure labor warranty that I paid for so now I have no recourse. Amana confirmed there should have been new lines & ducts ran at time of orig install and Hixon not doing so will cause parts to fail. Told me since Hixon installed incorrect, manufacturer warranty is void on parts.*Pd $6850 for unit that is now damaged w/void warranty due to Hixon. ****Electrical inspection 8-2010 found that HVAC improperly installed, fire hazard due to size of unit installed on old/too small electrical circut and fuse. Had to pay $1000 to have new electrical circut and fuse! THERE IS A COMPLAINT ON BBB THAT WAS TAKEN TO HIGHEST LEVEL AND RESULTED IN NO ACTION FROM RICHARD HIXON. I was ripped off, taken advantage of as a woman and absolutely no reparations from Hixon, at all. Completely ignored my requests to settle this problem.
Description of Work: Replaced heat/ac unit

Rating CategoryRating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0

$6,000

richard V.
05/2010
5.0
heating & air conditioning/hvac
  + -1 more
Michael was prompt, professional and friendly. He was able to narrow down the possible leak areas and recommended three different options ranging from adding refrigerant, to replacing the evaporator coil. I want to see how long the refrigerant lasts and if it is a bad leak, I'll call Hixon back for the coil. I thought the price was very reasonable for this type of replacement. It's nice to know there are still companies out there that look out for the customer the way Hixon does. Maybe I need the coil, maybe not but with Hixon I wasn't pressured to make a high dollar repair immediately and I know they will do the repair right and at a fair price. Thanks guys, I'll definitely be calling you for all of my HVAC repairs.
Description of Work: Checked air conditioning system for possible leaks, add refrigerant to lines, recommend options.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$120

Shirlee D.
01/2010
5.0
heating & air conditioning/hvac
  + -1 more
Michael was professional, polite and punctual. I would definatelyl use this company again.l.
Description of Work: My upstairs furnace was blowing cold air. Michael diagnosed the problen a a faulty thernostat, It was quickly and effeciently repaired, and now my furnace is running perfectly.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$180

Keith W.
07/2009
5.0
heating & air conditioning/hvac
  + -1 more
Went well. They coordinated with me out of state and worked with my renter to schedule appointment.
Description of Work: Checkup on HVAC, filled with coolant. Advised that may have slow leak in AC

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$150

Langdon S.
06/2009
5.0
heating & air conditioning/hvac
  + -1 more
Our house has 2 heating/cooling units and 4 living levels. When we started getting hot weather our home office in the basement was not staying cool. We called Hixon on Wednesday, they were very busy due to the hot spell, but they sent someone over who arrived about 7 PM. The tech found the air filters clogged and removed them. He then checked the freon in both air conditioners and found the one serving the lower levels was low. He added 2# of freon to that one, and it began cooling the lower levels. The next day, Thursday, I went and bought 2 air filters and installed one on each furnace. Later in the day the basement room was again getting warm, even though there was air circulating from the vents. On Friday, called Hixon again, they sent out a different tech. He arrived early afternoon. He found vary little coolant in the lower unit and added 6#. He then got out a "sniffer" detector to look for a leak. He found the leak was in the indoor evaporator coil, which would have to be replaced. He gave us a quote for $450 and said he could install it the next day. We agreed to have it replaced. He pumped the freon into the outdoor unit and capped it so we wouldn't lose any more, then shut it off. On Saturday the new coil was installed and it has been working OK.
Description of Work: Checked performance of air conditioner & added freon to get it working. Two days later checked it again, added more freon, discovered leak in coil, and recommended to replace coil. Next day installed new coil.

Rating CategoryRating out of 5
quality
4.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$749.9

CHRYSTYNA P.
11/2008
5.0
heating & air conditioning/hvac
  + -1 more
I like that they are local and are responsive. I called them in the morning and they were able to the work that same day. They honor the work that they do. Although he was running late, they called me.
Description of Work: I had them repair a blockage that I had with my air conditioner. He tuned up the unit.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0

Yes, I recommend this pro
$70

Langdon S.
02/2008
5.0
heating & air conditioning/hvac
  + -1 more
I was pleased by the quick response, because as mentioned above I had to go out of town and wanted the problem fixed as my son and tenant would be still in the house. I had given Richard an AMEX credit card no. To pay for the job, however they called me while I was away and said they don't accept AMEX, so I gave them a Mastercard number which was fine. One other thing I noticed when I returned and inspected the work is that there was a 4" diameter hole in the air outlet plenum above the A/C unit which had been connected to an outlet vent which I had removed from the half bath when I had put in a new floor a number of years ago. When I questioned why he didn't block off that outlet Richard said it was so some heated/ cooled air would be let into the basement.
Description of Work: My furnace which was the original one in the house (19 years old) fan stopped working. I called Hixon and they came the same day to look at it. They recommended a new furnace and gave me a fixed price for the furnace, new filter holder, and new thermostat. Richard came that evening to do the installation. He wasn't able to complete it as planned, but came back the next day to finish. I wasn't present for the completion, as I went out of town for a few days. However when I came back the furnace had been installed and was working fine, however with the original analog thermostat. I called them and they did then come out and put in the new thermostat.

Rating CategoryRating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$1,730

Peter H.
09/2007
5.0
heating & air conditioning/hvac
  + -1 more
Everything was fine with it during the last the visit. I have been using them for fifteen years now and they have never given me any problems at all. They are very professional and I would recommend them to anyone. They are very reasonable priced. They have installed a whole system for me too and everything has all been fine.
Description of Work: My whole heating system was checked by Hixon Heating and Air Conditioning to make sure everything was OK.

Rating CategoryRating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0

Yes, I recommend this pro
$45

Response from HIXON HEATING & AIR CONDITIONING
THANK YOU VERY MUCH FOR THE GOOD RATING. THANK YOU FOR THE OPPORTUNITY TO SERVE YOU FOR THE LAST 15 YEARS. WE LOOK FORWARD TO SERVING YOU IN THE FUTURE. THANKS ONCE AGAIN. SINCERELY, RICHARD HIXON
    • 1(current)
    • 2

Contact information

2210 BROOKS ROAD, Dacula, GA 30019

http://www.hixonheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day

Licensing

Insured

Licensed*
State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our State Contractor License Requirements page.

*Contact business to see additional licenses.


Service Categories

Heating and Air Conditioning,
Appliance Repair,
Air Duct Cleaning

FAQ

HIXON HEATING & AIR CONDITIONING is currently rated 4.5 overall out of 5.

Sunday: Open All Day

Monday: Open All Day

Tuesday: Open All Day

Wednesday: Open All Day

Thursday: Open All Day

Friday: Open All Day

Saturday: Open All Day

HIXON HEATING & AIR CONDITIONING accepts the following forms of payment: Check,Discover,MasterCard,Visa
Yes, HIXON HEATING & AIR CONDITIONING offers free project estimates.
No, HIXON HEATING & AIR CONDITIONING does not offer eco-friendly accreditations.
Yes, HIXON HEATING & AIR CONDITIONING offers a 10% senior discount.
Yes, HIXON HEATING & AIR CONDITIONING offers emergency services.
Yes, HIXON HEATING & AIR CONDITIONING offers warranties.
HIXON HEATING & AIR CONDITIONING offers the following services: HEATING AND AIR CONDITIONING.SALES SERVICE REPAIR REPLACEMENT HEAT PUMPS GAS FURNACES AIR CONDITIONERS GWINNETT DACULA LAWRENCEVILLE BUFORD SUGARHILL DULUTH SUWANEE LILBURN NORCROSS LOGANVILLE SNELLVILLE GRAYSON

Contact information

2210 BROOKS ROAD, Dacula, GA 30019

http://www.hixonheatingandair.com

Service hours

Sunday:
Open All Day
Monday:
Open All Day
Tuesday:
Open All Day
Wednesday:
Open All Day
Thursday:
Open All Day
Friday:
Open All Day
Saturday:
Open All Day