Build Your Own Pool of America

BEWARE of this company and the owner Wendy Schneider, DO NOT USE this company to make such a large investment, it is worth it to find a more reputable contractor to build your pool (see my review and reviews by Janson M, Tim S, Quincy A, Mike W and others, this is a clear pattern). Three months ago we signed a contract with Wendy to "build the pool of our dreams", Wendy takes a fee upfront and provides you with a binder with some drawings of the pool and a list of contractors. Her team explained to my wife, kids and I that they would help manage the whole process and we had nothing to worry about. WRONG As soon as we had some complications between the County of Forsyth Public Health and the septic company Wendy told me that that was my problem and began to place all of the blame on me for having issues with my current septic system and she and her employees washed their hands of my problem, placed the blame on me and said we have done our job you have your booklet of papers good luck, call us when you have the issue resolved. So frustrating, I remember we were communicated up front that if we have any issues or problems Wendy and her team will be here to HELP, they were NOT. Since we have major complications with our septic system and will cost over $25,000+ to move and repair, we clearly communicated to Wendy and our salesperson (who she fired last week), that we cannot pay that in addition to the pool and was not in our budget for this project when we started. Since the very first meeting in our back yard our salesperson assured us that if we had to move our septic to the front yard (which she assured us would NOT be the case) we would be refunded our down payment and part as friends. WOAH, I made a HUGE mistake and paid Wendy before we had a septic survey and County Public Health thumbs up on the septic pool plan, not due to circumstances that I did not know before I signed, I cannot afford to continue building the pool AND Wendy and Build Your Own Pool of Georgia WILL NOT REFUND OUR FEE, stating that the fee is for the three-ring binder with some pictures and contractor names in it, something that takes a few hours, in my opinion, to put together. Now Wendy is sending me page-long emails telling me how stupid I am and that I signed a contract and that I should read the fine print and Wendy is stating going back on everything she and her salesperson said to get the contract signed. Here is Wendy's latest comments in an email, "I plan to provide a copy of your threats and e mails to any place you write anything untrue along with a copy of the CONTRACT YOU SIGNED. Provide your attorney information and I will direct my correspondence to him/her and have them served with the suit we will be filing against you to recover monies owed." YIKES, sounds like she has done this before (more than once). MY ONLY HOPE is to post here and prevent other good people from doing business with Wendy Schneider and Build Your Own Pool of Georgia. Laundry List of BAD REVIEWS(you can't make this stuff up) [*** Link removed ***] - YELP 5 reviews ALL 1 star [*** Link removed ***] [*** Link removed ***] [*** Link removed ***] [*** Link removed ***]

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After many calls to other pool companies (several on Angie's list) , I joined Angie's list out of frustration. I could not get other pool companies to call me back or keep their appointments. I am still waiting on that and quot;I will call you back tomorrow to set up a timeand quot; which will be 6 months in September 2013 from a very reputable company that I was referred to by a friend. Build Your Own Pool of Georgia answered the phone, made an appointment and set me up with a great pool renovation guy, Master Pool Renovations. I had a very large pool renovation to be done. BYOPG did not provide any services but set up an appointment with Master Pool Renovations for me. We were very, very happy with our renovated pool. Call Build Your Own Pool of Georgia if you need anything. I have found her to be the most helpful of all pool companies out there. Call Master Pool Renovations if you want someone to be responsive, reasonable pricing and do a great job on your renovation. Both companies stay busy but they do answer the phone and keep their appointments!

This company was recommended to me by a sceptic company who I had called out to find out about moving lines to build a pool. He told me to get other estimates, then call Wendy Corry. He was right. Wendy came in 25% lower than any other pool company. She designed a beautiful pool and held my hand through the whole process. She gave us our estimate over the summer of 2012 and she stood by that estimate when we signed with her at the end of November 2012. In fact she let me know of price increases that were coming in the new year because she knew we had a tight budget. Although her prices are low, the quality is not. She uses the same subcontractors that the and quot;bigand quot; companies use without the price increase, because as her customer, you pay the subs directly--not the pool company. Her estimates also include a lot of and quot;extrasand quot; that other pool builders will charge a premium to include. Wendy also will not try to up-sell you--she is paid a flat consultation fee so she's not looking to make a commission on a more expensive pool. She encouraged us to spend money on one upgrade--a premium pool surface--and it was absolutely worth the money. Our pool was started on December 18 and was filled on January 12, with a total of 12 days of work!!! The work was spaced out because of weather (we had cold and ice) and the holidays. She was always quick to respond to questions and concerns (even on the weekends) and really knows her stuff!! Every sub that came out had nothing but good stuff to say about her. I truly cannot recommend her highly enough! If you're building a pool, call Wendy Corry.