BEWARE of this company and the owner Wendy Schneider, DO NOT USE this company to make such a large investment, it is worth it to find a more reputable contractor to build your pool (see my review and reviews by Janson M, Tim S, Quincy A, Mike W and others, this is a clear pattern). Three months ago we signed a contract with Wendy to "build the pool of our dreams", Wendy takes a fee upfront and provides you with a binder with some drawings of the pool and a list of contractors. Her team explained to my wife, kids and I that they would help manage the whole process and we had nothing to worry about. WRONG As soon as we had some complications between the County of Forsyth Public Health and the septic company Wendy told me that that was my problem and began to place all of the blame on me for having issues with my current septic system and she and her employees washed their hands of my problem, placed the blame on me and said we have done our job you have your booklet of papers good luck, call us when you have the issue resolved. So frustrating, I remember we were communicated up front that if we have any issues or problems Wendy and her team will be here to HELP, they were NOT. Since we have major complications with our septic system and will cost over $25,000+ to move and repair, we clearly communicated to Wendy and our salesperson (who she fired last week), that we cannot pay that in addition to the pool and was not in our budget for this project when we started. Since the very first meeting in our back yard our salesperson assured us that if we had to move our septic to the front yard (which she assured us would NOT be the case) we would be refunded our down payment and part as friends. WOAH, I made a HUGE mistake and paid Wendy before we had a septic survey and County Public Health thumbs up on the septic pool plan, not due to circumstances that I did not know before I signed, I cannot afford to continue building the pool AND Wendy and Build Your Own Pool of Georgia WILL NOT REFUND OUR FEE, stating that the fee is for the three-ring binder with some pictures and contractor names in it, something that takes a few hours, in my opinion, to put together. Now Wendy is sending me page-long emails telling me how stupid I am and that I signed a contract and that I should read the fine print and Wendy is stating going back on everything she and her salesperson said to get the contract signed. Here is Wendy's latest comments in an email, "I plan to provide a copy of your threats and e mails to any place you write anything untrue along with a copy of the CONTRACT YOU SIGNED. Provide your attorney information and I will direct my correspondence to him/her and have them served with the suit we will be filing against you to recover monies owed." YIKES, sounds like she has done this before (more than once). MY ONLY HOPE is to post here and prevent other good people from doing business with Wendy Schneider and Build Your Own Pool of Georgia. Laundry List of BAD REVIEWS(you can't make this stuff up) [*** Link removed ***] - YELP 5 reviews ALL 1 star [*** Link removed ***] [*** Link removed ***] [*** Link removed ***] [*** Link removed ***]
