The Shirley Group LLC

We purchased a home in 2018 that was a massive fixer-upper, knowing that it was beyond our personal abilities to do ourselves. This is the fourth home that we have taken on in similar conditions. We did our due diligence, came up with our budget, and met with multiple contractors, architects, inspectors, etc. to see who would be willing to help us take on this project. After several meetings, we felt that The Shirley Group would be the best fit for undertaking this project with us. For the most part, we really enjoyed working with the Shirleys. They were responsive and worked hard to keep us in budget. I had to limit my review to a short amount of characters, but included the major issues we had after the fact. We had removed manufactured hardwoods and gone with their suggestion of putting down 5" oak true hardwoods in its place. Two days after the hardwoods went down, before staining, they started to warp and cup in multiple areas of the house. This was concerning a bit, as the wood had only had a couple of days to acclimate in the house, and it was when the (new) A/C had malfunctioned. The sub-contractor pulled up the areas that were warped and put down new pieces. The stain went down a day or two later, but again, the boards kept warping in those same areas. Over the span of the first year we were in the house, we had to relocate twice while they pulled up sections of wood, replaced, re-sanded and then re-stained. Each time they had to do so, the house was a disaster and required us to move furniture out, deep clean all the sanding dust, and move back in. Every time we saw another board warping, it was dreadful to think of doing this again. The last time the subcontractors came back in, we found black mold under the flooring as it was being removed. This discovery led us to find that the subcontractor never actually installed a moisture barrier on the slab, and had glued the boards directly to the concrete. We also found that the subs they used to install the exterior doors did not properly caulk or place leveling pads when they put in two sets of French doors, and a single door - therefore causing a perfect storm for water intrusion. Each time it rained, water was seeping in the sides of the doors, down the walls, and under the floors. The entire house started to smell of mold and we knew we had to take drastic measures to remediate the situation. We had to move our family of five (including a newborn baby), along with our three dogs out for sixty days to have all the repairs made. We incurred over $40,000 in costs and filed a claim with the Shirley's insurance company. The insurance covered approximately $21,000 in costs and told us to reach out to the builder's directly to cover the costs of the mold and remediation. We did so, asking for the Shirley's to cover around $8,000 in damages. When we did reach out to the Shirley's regarding the costs for the mold remediation, they went radio-silent and we haven't been able to get any resolution.