The Cleaning Authority
About us
We provide commercial and residential cleaning, serving Roswell to Dawsonville, Alpharetta/Johns Creek to Canton. All employees receive throrough background checks, and all are bonded and insured
Business highlights
16 years of experience
Services we offer
Residential and house cleaning, apartment cleanings, bi-weekly or monthly cleaning, detail-clean rotation system., elbow grease, green cleaning, move in & move out, one time cleans, weekly
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
1.84 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 0% | ||
| 25% | ||
| 0% | ||
| 0% | ||
| 75% |
Showing 1-4 of 4 reviews
Barry C.
Dec 2019
Simple items were missed or either not done (mopping, dusting, cleaning kitchen countertops, etc). We were always at home during the cleanings and noticed the girls⁰ never run water while cleaning the bathroom. How can you disinfect and clean without running water??? We noticed things were being broken or chipped but girls never said anything to us. When we mentioned this to the owners they said it would be corrected at the next visit (which was every two weeks), but problems stilled existed. The tipping point was that they never showed up on our regular, scheduled day. After we called to asked questions as to why....we were told they would not be back due to (adequate staffing). They said we could check back with them after Christmas and they may be able to come back then. ??? Seems to us that if you do not have enough staff, you tell your customers (up front), not the day after you decide not to show up. My wife has MS and is not able to clean. This service was suppose to take stress away from her however it only added more! TCA-Cumming made promises that were never kept. We do not expect perfection but do expect honesty. Very disappointed!
Charlene T.
Jun 2015
This was the FIRST clean and it was terrible. We were provided with a written estimate and a list of services that would be completed in the First and Second deep clean as well as what to expect during subsequent cleans.
I got home from work, excited to see the work that had been performed however was deeply disappointed. Very few items on THEIR list were completed. Examples of the fails: Kitchen looked like it did when I left that morning. There was still a ring of gunk around the garbage disposal. Baseboards were not done, cabinets were not wiped down & floors not swept or damp mopped. They did bring in a package from out side for me (I found it opened - thank goodness it was only flip flops ordered).
There was no call that evening to see how the clean went and we did not receive a follow up to the messages left until mid day the following day. The did close my blinds...but did not dust them. They vacuumed (I think) and my bathroom appeared to be clean but the promise of extra attention to my glass shower door was not done. Soap scum was still at the bottom corner. My second bath did not have the tub cleaned.
They were suppose to take my key and secure it in a locked safe within their office, instead it was back under my matt.
The scheduler offered to come out and complete the job however I'm so disappointed I don't want them back. I'm a new customer - why would you send a secondary crew who wasn't checked on after they cleaned (but during) and then left to their own accord.
VERY Unhappy and would not trust their work or recommend this customer. It's just not worth it.
I got home from work, excited to see the work that had been performed however was deeply disappointed. Very few items on THEIR list were completed. Examples of the fails: Kitchen looked like it did when I left that morning. There was still a ring of gunk around the garbage disposal. Baseboards were not done, cabinets were not wiped down & floors not swept or damp mopped. They did bring in a package from out side for me (I found it opened - thank goodness it was only flip flops ordered).
There was no call that evening to see how the clean went and we did not receive a follow up to the messages left until mid day the following day. The did close my blinds...but did not dust them. They vacuumed (I think) and my bathroom appeared to be clean but the promise of extra attention to my glass shower door was not done. Soap scum was still at the bottom corner. My second bath did not have the tub cleaned.
They were suppose to take my key and secure it in a locked safe within their office, instead it was back under my matt.
The scheduler offered to come out and complete the job however I'm so disappointed I don't want them back. I'm a new customer - why would you send a secondary crew who wasn't checked on after they cleaned (but during) and then left to their own accord.
VERY Unhappy and would not trust their work or recommend this customer. It's just not worth it.
Jamie B.
Jun 2012
I think it's pretty clear how it went overall. I've never used a cleaning company at this rental property but for my first experience I learned a great deal about how these things work and what to look for when I need the work done again. I know one company that will never get by business or referral ever again yes that's you (Cleaning Authority) Cumming,Ga. Brad, 2 ways to avoid these problems 1. If you say your gonna call if more time is needed. (CALL). Dont bill me and say the job was complete. 2. Your estimating department needs more training or experience. I know you've been in business a while and performed 100's of jobs like this. You gotta hit the estimating mark much better. 1/2 way is no where close. Come on!
Response from The Cleaning Authority
"We spoke with the customer, [member's name removed], apologized for the issue, and offered to have a team come back and take care of the areas. The customer was adamant that he wanted a credit which we took care of in the amount of $70. This amount was for one hour of service. [Member's name removed] wrote the attached email after our conversation and our reply is attached as well. We stand by our work and regret [member's name removed] did not allow us to do so in this instance. ===================================================== [Member's name removed], I have been out of the office since Wednesday to attend a funeral and have only had access to my cell phone. You may recall receiving my out of office notification. This is why my correspondences have been via voice mail and text and I have been unable to see the house- I simply have not been here. Our One Time Only cleans are hourly rated and we provide an estimated time of completion. We cannot know how long a clean will actually take until we’re in the house. Based on my understanding of the areas missed (bathroom, baseboards) a re-do (which we offered) would probably take less than an hour. Based on the reply I received, you were looking for a credit for the areas missed. I could not do both so opted for the 1 hour credit of $70- which has been refunded to your card. We believe this is a fair compromise. Regards, ============== Thanks for your time this evening, I understand your time is important but you are located not far from the home and to not go over there and see the 50% work is a lack of interest in a unhappy customer. And 50% is being kind, i should ask for all my money back. And the texting and not picking up the phon e and talking to me live doesn't assist very well. If a $70 reimbursement is all you can do in this situation and $30 is worth shorting me that's how I g uess it will be left. Referrals and reviews speak alot about a company. Unfortunately this will not be a good one for The Cleaning Authority due to falli ng this short. Thanks you"
Joe D.
May 2012
They come out every 2 weeks and clean up around the house. They dust, vacuum, clean bathrooms, just the routine cleanings. I would recommend them. They are always on time, efficient and they are very friendly. I work from home so knowing when they are coming is good so I can plan for it. We shopped around quite a bit before we hired them.
Licensing
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FAQ
The Cleaning Authority is currently rated 1.8 overall out of 5.
The Cleaning Authority accepts the following forms of payment: CreditCard
Yes, The Cleaning Authority offers free project estimates.
No, The Cleaning Authority does not offer eco-friendly accreditations.
No, The Cleaning Authority does not offer a senior discount.
No, The Cleaning Authority does not offer emergency services.
No, The Cleaning Authority does not offer warranties.