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Five Star Painting of Cumming
Window Cleaning, Seamless Metal Gutters - Install, Seamless Metal Gutters - Repair,
About us
It can be overwhelming to choose from the thousands of painting companies available. Five Start Painting of Cumming takes the stress away by offering free estimates and providing an easy to follow scheduling process and quality assurance at the end of the job. This local family-owned and locally operated company is a multiple award winner for customer service by treating each project with a commitment to delivering what was promised: clean project space, on time and on budget.
Business highlights
25 years of experience
Services we offer
Cabinet refinishing and painting., Interior & Exterior Painting. Gutter Replacement. Wood Rot. Siding Replacement
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.836 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 8% | ||
| 6% | ||
| 0% | ||
| 0% |
Showing 1-25 of 36 reviews
Alison G.
Aug 2020
We had an amazing experience using Five Star Painting. We had a fantastically attentive, pleasant and professional crew. The work was immaculate, done on time and lived up to expectations. They cleaned up afterward and put furniture back. They were meticulous! We will have them back for sure!! We highly recommend them for your painting needs.
Response from Five Star Painting of Cumming
"Thank you Ms. G****. You were such a great customer we would be honored to help you again. Have a wonderful day."
John O.
Mar 2019
Excellent experience from start to finish - we had already hired them to do our interior - they did such a great job we immediately booked them for the exterior!
Response from Five Star Painting of Cumming
"Thanks so much for the positive feedback, [Member Name Removed]! We love working with you."
Robert B.
Aug 2018
Wow. Amazing. German and Maria were fantastic, quick, clean, and friendly. Matt was the representative, and easy to work with. They cleaned up after each day, told us how they were progressing, and did an amazing job. Seriously -- best house painters we've ever hired.
Response from Five Star Painting of Cumming
"Thank you Mr. [Member Name Removed]! All the best to you."
Kate H.
Jul 2018
The original quote was totally off so on the day the painters arrived, I was told that I was going to have to pay more money...a lot more. It felt like a bait and switch. The painters themselves were very nice but they only sent 2 painters for the entire house project. They moved quickly but I found drops of paint on everything from the floor, light switches to my dining room table for weeks after. I needed the house painted to sell the house and they were well aware of that yet it was still a sloppy job. I used their financing service but they ended up putting the entire job on the credit card I used for the deposit without confirming with me first. Fortunately I check my credit card bill regularly and noticed right away and they did credit the money back quickly. It was just a lot more aggravation than was needed during an already stressful time as I was prepping my house to sell. I would not hire again and do not recommend them at all.
Response from Five Star Painting of Cumming
"Ms. [Member Name Removed]. We are sorry you had this experience back in April, as our intent is never to stress out our customers. The original quote did not have trim detailed to be painted and our project manager pointed this out to you. Our estimator admitted the mistake and paid for it out of his own wallet so the work could be done for you for free. Also, it was human error on your credit card and as soon as possible we corrected it. Also, if baseboards were on the original quote we would have sent a larger crew."
Steven S.
Mar 2018
Smooth,easy process. Work was done quickly, and methodical. Process was clean,stress-free and excellent. Would hire again.
Sheryl W.
Jan 2018
Very satisfied with the completed work.
Response from Five Star Painting of Cumming
"Thank you [Member Name Removed]. It was a pleasure working with you."
Karen R.
Dec 2017
It went great. I had several companies come out and I went with Five Star. They were dependable, honest, finished the work in the allotted time and answered all my questions along the way. They did a really good job. I was quite happy with the work. I would hire again and recommend to friends and family.
Response from Five Star Painting of Cumming
"Thank you for the vote of confidence. We look forward to working with you and your friends in the future."
Chris P.
Apr 2017
I needed my house's exterior painted and some outside wood repaired. After getting three quotes from local painters, I hired Five Star painting of Suwanee. From the start, I was impressed with their professionalism and systematic approach to the project.They even assigned a project manager to my job. The company is run like a well oiled machine. They pressure washed my house, repaired the wood siding and trim, prepped, caulked and painted my house in just two days. Their painters were courteous and friendly. Everyone, from the estimater, painters and project manager were punctual. One reason I hired them is because they carry complete insurance coverage, including workmen's comp. Their workmanship is excellent and their price reasonable. I'm pleased with the results and would hire them again.
Response from Five Star Painting of Cumming
"We thank you for your business and appreciate you stating the reasons why you hired us. The insurance is a big factor."
Sheryl W.
Apr 2017
did a good job. any discrepancies were taken care of immediately.
Response from Five Star Painting of Cumming
"Thank you for your business. We try and respond as soon as humanly possible."
Jason H.
Oct 2016
Very well and fast. Everyone at that company is great and a blessing to work with!
Response from Five Star Painting of Cumming
"Thank you! We try to be a blessing everyday!"
Brianne N.
Oct 2016
It went great! Their team is very professional and did an excellent job. We are very happy.
Response from Five Star Painting of Cumming
"Thank you [Member Name Removed]! Welcome to Georgia!!"
Kent G.
Jun 2016
unknown
Response from Five Star Painting of Cumming
"Thank you for your continued business. We are delighted to have you as an ongoing partner."
Jennifer B.
Mar 2016
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Response from Five Star Painting of Cumming
"Thank you for your business."
Rhonda R.
Mar 2016
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Response from Five Star Painting of Cumming
"You were a pleasure to work with. Thank you for your business."
Sheryl W.
Mar 2016
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Response from Five Star Painting of Cumming
"Thank you for your business."
Valerie R.
Feb 2016
unknown
Response from Five Star Painting of Cumming
"Thank Ms. [Member Name Removed] for your business."
Rainer B.
Jan 2016
The people at 5Star do a very good job. They communicate well in advance, give quick and accurate estimates and each job is assigned to a project manager who is available throughout the day. They painters came on time and finished the job in a reasonable amount of time. The professionally fixed the water leak damage in the ceiling (did make it right the first time) and painted the ceiling afterwards. Damage is not visible anymore at all. I am very happy with the result.
MIKE H.
Dec 2015
This was actually my second project with 5-Star.
The first project was much larger, great room with very high ceilings, walls up 3 flights of stairs and a 2nd floor hallway. The final product looked good. There were quite a few places missed in round 1 but they fixed them before they left. I concluded that the reason for the missed areas was because only 1 coat of paint was applied although 2 coats were quoted. The painter didn't think the second coat was needed and honestly, I didn't have to go buy more paint that way so I was ok with it. But, I still paid for 2 coats worth of labor and I should have asked for an adjustment at the time - my fault there.
Second project, problem #1: one bedroom + ceiling and 1 bathroom + ceiling. Again, the final product looks pretty good so I have no problem with it. But, again, I got a quote for 2 coats and only received 1. The painter didn't believe a second coat was needed - I agree but why doesn't the price change at that point? I realize it isn't half the labor but it certainly is much less labor.
Second project, problem #2: I awarded the job based on turn-around time and scheduling to accommodate guests coming in from out of town. If they couldn't meet the schedule I would have gone somewhere else. The first day, the painter was pulled from my job to go help on a job gone-bad somewhere else. He came back the next day and worked half a day and left because he had to go do an estimate. There were two repairs needed to finish up the job but he left them undone, went downstairs to "make a call about it" and never came back that day. Also, there was project management and inspection involvement in the first job - none this time.
I had them all setup to do another living room and another bedroom - I'm not going forward with it and will find someone else.
The final product looks pretty good and the people are nice but compute the hourly labor cost of the one coat of paint and the price doesn't seem reasonable anymore. The first project was managed well so maybe the management of the second was just a slip-up due to holidays or something but the facts are the facts.
The first project was much larger, great room with very high ceilings, walls up 3 flights of stairs and a 2nd floor hallway. The final product looked good. There were quite a few places missed in round 1 but they fixed them before they left. I concluded that the reason for the missed areas was because only 1 coat of paint was applied although 2 coats were quoted. The painter didn't think the second coat was needed and honestly, I didn't have to go buy more paint that way so I was ok with it. But, I still paid for 2 coats worth of labor and I should have asked for an adjustment at the time - my fault there.
Second project, problem #1: one bedroom + ceiling and 1 bathroom + ceiling. Again, the final product looks pretty good so I have no problem with it. But, again, I got a quote for 2 coats and only received 1. The painter didn't believe a second coat was needed - I agree but why doesn't the price change at that point? I realize it isn't half the labor but it certainly is much less labor.
Second project, problem #2: I awarded the job based on turn-around time and scheduling to accommodate guests coming in from out of town. If they couldn't meet the schedule I would have gone somewhere else. The first day, the painter was pulled from my job to go help on a job gone-bad somewhere else. He came back the next day and worked half a day and left because he had to go do an estimate. There were two repairs needed to finish up the job but he left them undone, went downstairs to "make a call about it" and never came back that day. Also, there was project management and inspection involvement in the first job - none this time.
I had them all setup to do another living room and another bedroom - I'm not going forward with it and will find someone else.
The final product looks pretty good and the people are nice but compute the hourly labor cost of the one coat of paint and the price doesn't seem reasonable anymore. The first project was managed well so maybe the management of the second was just a slip-up due to holidays or something but the facts are the facts.
Response from Five Star Painting of Cumming
"Mr. [Member Name Removed] I am pleased that you ultimately, were satisfied with the painting work and apologize there might have been some confusion. Our estimate did include 2 coats on your 2 room job. Our painter did a process called backrolling which used as much paint as if he was to put on two thin coats. He also used the required amount of paint to cover your walls. My employees are never paid hourly as I believe it creates for bad habits. We only quote hourly rates when wallpaper needs to be removed. It can be very time consuming. I had 3 painters tied up in a 3x5 bathroom for 2 days once."
Patricia S.
Nov 2015
unknown
Response from Five Star Painting of Cumming
"Thank you for your wonderful review. You were a pleasure to work with."
Katy Y.
Oct 2015
unknown
Response from Five Star Painting of Cumming
"Thank you for your business!"
Dee W.
Oct 2015
The best service. Very friendly! Excellent work! Will use again!
Response from Five Star Painting of Cumming
"Thank you for your business!"
Ian C.
Oct 2015
unknown
Response from Five Star Painting of Cumming
"Thank you for your business."
Grace C.
Jul 2015
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Response from Five Star Painting of Cumming
"Thank you for your business."
Grace C.
Jul 2015
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Response from Five Star Painting of Cumming
"Thank you for your business."
Agnes K.
Mar 2015
We were happy with their service, they are very responsive, they were very patient with us changing the schedule and a shade of color. The quality of the painting skills in overall was good, the only place were they left paint was on the window in the playroom. They painted the frame and there was a lot of paint all over the window left over which we ended up cleaning. One more area for improvement is to cover more floors of the house they work and walk a little better. They had used their canvas in work areas but very often they would move exposing the floor during their work and stay like that during the day. Also not all areas they walked on were covered and every time you walk on the carpet or floor with shooes with paint on them you are running the risk of getting the floor getting dirty.
In overall we liked their work, and would not hesitate to recommend them to anybody.
In overall we liked their work, and would not hesitate to recommend them to anybody.
Response from Five Star Painting of Cumming
"Thank you for your business."
Licensing
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FAQ
Five Star Painting of Cumming is currently rated 4.8 overall out of 5.
Five Star Painting of Cumming accepts the following forms of payment: CreditCard
Yes, Five Star Painting of Cumming offers free project estimates.
No, Five Star Painting of Cumming does not offer eco-friendly accreditations.
No, Five Star Painting of Cumming does not offer a senior discount.
No, Five Star Painting of Cumming does not offer emergency services.
No, Five Star Painting of Cumming does not offer warranties.