DC Cheek Heating & Cooling

Well they've changed their name to Cheeky and moved their location, but still the same company just with a huge drop in ethical business practices. Not sure if it will make it, but here's my recent experience: Rule #1: Never buy a new HVAC system without getting a ‘second opinion’, no matter how hot or cold you are – ESPECIALLY if you’re working with Cheeky/DC Cheek Heating Cooling and Plumbing. We hired Cheeky to replace ‘system #1’ with a 3 Ton/15.2 SEER heat pump for $12500 in July 2024. The price was high, but we 'rationalized’ that this was not a ‘box swap’ but a full install, with new plenums, drainage, breaker and wifi thermostats – and, just as important, they could do the work NEXT BUSINESS DAY. They installed the wrong equipment but took care of that once I brought it to their attention. We didn’t learn how bad our mistake was until two months later when system #2 mysteriously went out, after Cheeky had done a service on the unit and pronounced it ‘older but operational’. We asked Cheeky to quote an identical system install in October 2024. That quote was $8000 all in – or $4200/56% less than it was in July! Cheeky’s sales guy’s response to our claims of price-gouging and seasonal surge pricing was to confirm that ‘systems cost less in the fall, more in the summer, and we make most of our annual revenue in 3 months of the year’ – hardly an adequate explanation and I doubt the manufacturer charges them more in July! If we needed further proof of our mistake hiring Cheeky, our 'second opinion' price on the #2 unit was another 5% lower that the $8000 Cheeky quote for superior equipment and the same new components - and our contractor assured us it would've been the same price in July! I asked Cheeky to negotiate a settlement and received an immediate response from the General Manager to set up a phone call, but after a month, I’ve never heard back from her. Don’t make the same mistake we did!

We have an annual contract with them. They've been very reliable and courteous.

We would use them again.

They're excellent. They've serviced our HVAC systems in our house for several years and they've installed new ones as well. They come out couple of times a year. It was included under my warranty because I had purchased the A/C and furnace from them. They're the best, very nice, very friendly and very courteous. I would recommend a friend to DC Cheek. I wish they provided service areas up in the Georgia mountains so I could use them up there too.