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Advanced Appliances Repair LLC
Appliance (Major Electric Appliance) - Install or Replace, Fridge, Freezer or Ice Maker Repair or Service, Appliance (Smaller Size) Installation and Replacement,
About us
Advanced Appliances Repair is a growing residential appliance service and repair company based in Cumming, Ga. We are family owned and operated company with a great customer service orientation. Advanced Appliances Repair has been in business for over 15 years. Additional Areas: Norcross, Roswell, Sandy Springs, Sugar Hill, Woodstock, & Suwanee
Business highlights
Emergency services offered
29 years of experience
Services we offer
& Bosch, Jenn Air, Kenmore, Kitchen Aid, Maytag, Repair & service - refrigerators, Whirlpool, cooking appliances, dryers & dishwashers. Brands we service: GE, washers
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.594 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 78% | ||
| 11% | ||
| 3% | ||
| 4% | ||
| 4% |
Showing 1-25 of 94 reviews
Brad S.
May 2022
Great experience! Service tech arrived earlier than expected and promptly diagnosed the problem/repaired within 30 mins. I felt the price was fair for the part replaced/work performed.
Esther D.
Mar 2018
Radi came out the same day. He diagnosed the problem. He needed to order two parts (new bottom coil and new electrical board, because the blown coil blew the bake function on the board). Unfortunately my Dacor oven does not have a fuse, that would have prevented the board from being damaged as well. The next day he called me to inform me he had the parts. He came back that day and fixed the oven. Radi was professional, trustworthy and very knowledgeable.
William W.
Mar 2017
smooth and uneventful
Alan D.
Jan 2017
Was going to replace a refrigerator when I decided to give it a try to have it repaired. Alex came out and assessed the problem. The specific part was ordered and came in the next day! Alex replaced the part that same day. Excellent service and Professionalism.
Richard C.
Dec 2016
fair - the ice maker doesn't leak any more, but it doesn't work now just a couple of months after the repair. i also thought that the price was high for the amount of time spent looking at the ice maker and replacing a faulty hose.
Enro G.
Jul 2016
Placed service call first thing in the morning and technician arrived as advised later in the afternoon. He found the problem and worked hard to correct the problem, having the part needed with him. Original cost estimated turned out to be higher than the actual bill, so I was very pleased with that. As of now, the refrigerator is working properly and I am happy with the service provided.
Srini D.
Mar 2016
Mike,
Responsed to a phone message I left.
Checked my online request to get my address. Arrived within two hours of my call, on a Monday morning.
Arrived at the scheduled time.
Advised us what the problem was.
Went back to get parts.
Gave us prior notice, before he arrived in the afternoon to finish the job.
He showed us how to use the Washer to avoid damaging the gasket in the future.
Advised us on what detergent to use.
Advised coverage of warranty for this work.
Mike was polite and professional. I would recommend him to friends and family.
Great professional service from start to end.
Responsed to a phone message I left.
Checked my online request to get my address. Arrived within two hours of my call, on a Monday morning.
Arrived at the scheduled time.
Advised us what the problem was.
Went back to get parts.
Gave us prior notice, before he arrived in the afternoon to finish the job.
He showed us how to use the Washer to avoid damaging the gasket in the future.
Advised us on what detergent to use.
Advised coverage of warranty for this work.
Mike was polite and professional. I would recommend him to friends and family.
Great professional service from start to end.
Margaret C.
Jan 2016
unknown
Kri R.
Dec 2015
unknown
Response from Advanced Appliances Repair LLC
"Thank you for the review. We never had a $29.95 service call fee. It's been $49.95 for past 10 years. Thank you for your business"
Hugh L.
Nov 2015
unknown
Cat O.
Sep 2015
unknown
Response from Advanced Appliances Repair LLC
"Good morning. This is Mike the owner. I am sorry that you are so unhappy with us. To our defense we were trying to fix the other problem that you had with your appliance. And even offered the money back an exchange with our part that we have installed, but you didn't want to give the part back because we did it correctly and the problem that you have paid for was fixed. Instead you wanted us to fix all your appliance problems to our cost. Won't happen. I am sorry. If any of out Angies list customers would like to see the the emails that you have sent us I'll gladly show them to anybody. There are some dishonest people out there. But I am still sorry for the inconvenience."
Samuel M.
Sep 2015
unknown
Response from Advanced Appliances Repair LLC
"Thank you for a kind review."
James P.
Aug 2015
Service was beyond my expectations. I sent an email over on a Sunday evening and received a call from Mike around 9 AM on Monday. The service call was scheduled between noon and 2 PM the same day. At noon, Mike called to say his field technician was delayed on another job but that he would come to keep the service commitment. He was at my door before 2 PM, the refrigerator was diagnosed and repaired by 3:30 PM and the total including parts was $190. Before the repair, Mike informed me of the issue and a possibility of another part being the problem but said that he was 90% sure of his diagnoses.
The repair was completed a week ago and our bar refrigerator is running like new. Thanks Mike for a job well done.
Janet T.
Jul 2015
I scheduled an appointment for my Samsung washer that would quit working in the middle of a cycle. The appointment was quick and the tech arrived on time. However, after five minutes of him being here, it was very apparent that he had no idea how to work on the washer. He only took the cover off and tinkered around for a minute, then referred to his phone as he was trying to find info, but came up with nothing. He then ran the machine, which did work at that time but it had already been doing hit and miss, which I explained to him. His answer was "maybe something was loose and to see what happens." His personality was not friendly and was actually borderline rude. The following day, the washer acted up once more. I called the company again for them to come back, and filed a complaint about the tech they sent. They turned around and sent the SAME tech after I just complained! He proceeded to tell me "the problem must be in the "board" and there are four of them and I have no way of knowing which one it is. My suggestion is to replace them all (for $600) or use the machine until it stops and get a new one." I later called a Samsung service company and they came out and ran several diagnostics on the machine, which the other guy did none of. They were a complete waste of time and money and I would love to have my money refunded, but I know that won't happen.
Response from Advanced Appliances Repair LLC
"I am sorry you had a bad experience with whoever came out to your house. But we don't have any record of being at your house. Please. Email me a copy of the receipt and If we were at your house I WILL refund the money. If you can't find any proof of us being at your house, please remove this review. You are simply mistaken us with someone else. Thank you"
Tish P.
Jun 2015
My refrigerator stopped working this morning, and I called Advanced
Appliances Repairs at 10:50 AM. They called me back within 2 minutes
and were at my house by 11:20AM!! They fixed my fridge on the spot. I couldn't be happier!!
Appliances Repairs at 10:50 AM. They called me back within 2 minutes
and were at my house by 11:20AM!! They fixed my fridge on the spot. I couldn't be happier!!
Kimberly H.
Jun 2015
unknown
Richetta R.
Jun 2015
unknown
Patricia W.
Jun 2015
Very well. He was on time. Replaced a part on the refrigerator where it had been leaking. Unfortunately he was not able to fix a problem with the water valve. I would recommend this company.
Beth W.
May 2015
unknown
Response from Advanced Appliances Repair LLC
"With all do respect, what are you not happy about? We came over twice the moment you've asked. First time the dryer operated fine. We left. The second time the motor has stoped working. I've personally gave you a price for about $300.00 to replace the motor. If you wanted us to fix it. Should have said that. Thank you for your business"
Gary M.
May 2015
Mike was very quick to respond. Came out as soon as we wanted him to and cleaned the vent with appropriate tools. Very knowledgable and thorough.
CATHERINE P.
May 2015
I spoke with Mike, and unfortunately my residence was out of the mileage range that they cover for services. Mike was very nice and patient in offering my some free advice on the phone on things that I could do temporarily to figure out where the leak is coming from. I was appreciative of his help and would recommend this company if needed to a friend within their service area.
CHARLES W.
Apr 2015
Awesome Company!
I called this morning at 9am they were here by 10am. Radi called and confrimed he was on the way. Radi came in checked evrything and found the breaker was off. I thought I had checked the breaker. So Radi checked to make sure everything else was okay and it was.
Great company did not try to sell me anything at all.
All i paid was the $49 trip charge which was very fair.
Its great to know honest and fair companies still exist!
Awesome Service!
I called this morning at 9am they were here by 10am. Radi called and confrimed he was on the way. Radi came in checked evrything and found the breaker was off. I thought I had checked the breaker. So Radi checked to make sure everything else was okay and it was.
Great company did not try to sell me anything at all.
All i paid was the $49 trip charge which was very fair.
Its great to know honest and fair companies still exist!
Awesome Service!
Joyce B.
Apr 2015
unknown
CHRIS G.
Mar 2015
I was very impressed! He spent time looking over our dryer, ran a quick load, inspected our vent and dryer for lint build-up...
And then did NOT charge us for the service call because there wasn't anything wrong!!
That is the kind of service provider I want to support! Refreshing to interact with such an honest and knowledgeable technician.
Christie M.
Mar 2015
Good communication, punctual I ended up calling another Maytag certified place and they too couldn't fix it. Had to buy a new washer.
Response from Advanced Appliances Repair LLC
"Thank you for a kind review and sorry that we couldn't get it going."
Licensing
State Contractor License Requirements
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FAQ
Advanced Appliances Repair LLC is currently rated 4.5 overall out of 5.
Advanced Appliances Repair LLC accepts the following forms of payment: CreditCard
No, Advanced Appliances Repair LLC does not offer free project estimates.
No, Advanced Appliances Repair LLC does not offer eco-friendly accreditations.
No, Advanced Appliances Repair LLC does not offer a senior discount.
Yes, Advanced Appliances Repair LLC offers emergency services.
No, Advanced Appliances Repair LLC does not offer warranties.