770 Bam Tree

It is not often that I feel compelled to write a review, but I will take the time to share the amazing service I received from BAM. From the initial call to clean up, everyone at BAM was polite, responsive, prompt, and professional. When they were finished, there was NO damage to my home, fence, or yard. The clean up was impeccable. I would recommend them to anyone who needs tree work done.

Absolutely the best tree company we have worked with. Very communicative, reasonably priced, exceptional work... wonderful team. They go above and beyond!!! I will always call them for any of my tree removal needs and have recommended them to my friends and neighbors!!!

770 Bam Tree sets a new standard for poor quality product, professional negligence, total lack of communication and poor customer service. Ipaid over $6,000 for 15x10 ft "Emerald Green Arborvitae" they installed 8ft trees, of which 30% died in the first year. An evaluation by an independent arborist confirmed loose root-balls from incorrect planting. 770 Bam replaced with faulty 6ft trees (very much cheaper) supplied by a dis-interested 3rd party which, due to improper planting, died too. After over a year of un-answered messages and being told to "Kiss my a..se" by the installation manager, contact with the owner Chuck Broadwater resulted in a site visit where he reluctantly admitted the replacement trees were "kinda small", closing the conversation with the promise "we will make this right" and that I should apply some lime!! After 6 more months and dying trees I requested another visit by Mr. Broadwater and was told 770BAM had done all they could and that I should contact their legal council Todd Gilmore who told me not to bother him with such a small issue! What an absolute disaster and loss of funds for a customer who entered into a contract in good faith and has exhausted all avenues toward a sensible resolution. Stay WELL AWAY from this company .......

The team was highly professional. They did a great job of not only removing the trees but also in cleaning up after the fact. I highly recommend them

Scheduled cutting after 3 months of original date. After cutting, still not picked up the branches and logs even after 10 days. They just knock the door, if you are not at home, they will come on some other random day.

Had 770 Bam Tree out today to trim some pine and pecan trees. They are incredibly busy right now, but we’re able to fit us in this afternoon. They were professional, knowledgeable and more importantly, took the time to explain what they were doing and why. Their entire crew of 6 was great. I appreciated the information about how to help make sure our trees are healthy in the future. Their prices are great for the quailIy work they do. I was also impressed at how well they cleaned up the debris and area before leaving. I have some other tree trimming needs and will be be calling them back out to take care of them. You cannot go wrong with hiring them.

All services performed well , trees were cut Thursday and the stumps were ground Monday. Bam called to see if everything was done to our liking and the grinder was called back and completed grinding roots . They beat the other estimate by $700 .

770-BAM-Tree really took care of me after the hurricane. A couple of large trees fell on my neighbor’s house and in my back yard. I had called several companies to get estimates on my back yard, but after seeing how thorough BAM Tree was with my neighbor’s house, I asked them to handle my trees as well. They did an excellent job. Their crew arrived as scheduled and removed all of the limbs and branches. They cleaned up after themselves and there was absolutely no trace that so much lumber work had been done on my property. The crew leader told me a second team would come to remove the larger logs but didn’t say when. I ended up having to call them after a couple of days to find out when the second team would be coming (4 stars instead of 5), but I wasn’t overly concerned because I had not paid them yet. The crew came the next day and again performed stellar work. My yard was left in excellent condition. I received all documentation via e-mail, paid over the phone and Keenan, my project manager, was professional and quick to respond to my questions and requests via phone, text, or e-mail. Really great experience and super easy to work with! I highly recommend 770-BAM-Tree and would use them again should the need arise.

We chose BAM Tree based on stellar reviews but are so disappointed with the service received. We were told that Jon (Sales Mgr) would be there "not the whole time" but would show up while the tree crew was at our house. He never showed and, in fact, was out of town the day of our service. They left our yard a mess, including throwing water & coke bottles everywhere. By dropping almost the entire trees, we had huge holes in our yard, which created lots of erosion. When I called Jon to get him out here to take a look, he dismissed it when he finally came, stating that he told me holes were to be expected. He did not tell me that. The logging truck damaged and broke parts of a wall and stepping stones (by driving over them). A project manager came to assess the damage and I overheard him telling someone in the office that the stepping stones were cheap and he wasn't going to replace them, but instead "give them $10 off." I approached him afterwards and told him I overheard what he said, saying it wasn't a matter of how much they cost. The issue was that everyone "has treated us as if they don't care. I get no communication from anyone. Our yard is a mess because of BAM." He called the office again and asked them what they could do for us. We ultimately were given a small discount but left with a mess of a yard and a sour taste for this company

Worst tree company I have used in 30 years of homeownership. They insisted on coming the one day in the month I was not at home and did not complete the work as previously discussed. Now they are giving me the run around about completing the job.

They gave us a free estimate, gave us several different options, and provided a team to do the work. They did a great job, cleaned up after they were done, and even sent someone out a week after they were done to make sure that we were completely satisfied.

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Very smoothly.

Bam was GREAT. I called them on the recommendation from a neighbor and they got back to me very quickly. We set a time to look at the work to be done and once again, they showed up on time and looked very professional. When I gave them the go ahead, we set a day and right on time they were there ready to go. The work got done very quickly and professionally. When they were done they cleaned up all the areas where they worked and it looked as good as it could have considering all the work I had done. I highly recommend them and will use them again when the time comes.

While doing the walk through prior 770-BAM starting the tree removal job.  I was assured that they could work around the sprinklers heads.    I reported the backyard zone damage verbally and via email the day after the tree cutting service was completed.   The office informed me that the Norman will inspect when they return to resume with the 15 small stumps they missed.   Well to come to find out they outsource the stump grinding service to another company.    I asked this company what will he do to avoid the drip irrigation what was in his grinding working area.   At the end of his job he admitted there was nothing he could do to avoid damaging the drip irrigation.  So called back to the office the same day to report this new damage.  Since October I have contacted Susie on average twice a month concerning having the Foreman come onsite to investigate my damage.   I stayed home twice and had 2 no shows from the Foreman.  My neighbors actually referred me to 770-BAM but I ended getting my trees cut first.   Just last month they had their trees cut down.   That was the tipping point for me because they did not stop by to investigate my damage.  So immediately called back again to request a site visit.  And Susie promised again that the Foreman will call me back and again no response.

A fantastic experience start-to-finish. Jon was very likable and knowledgeable, and provided a very competitive quote. The crew was absolutely exceptional and much bigger than we had anticipated. Even with the competitive quote, Bam provided the resources to get the job done. Crew was professional, friendly and seemed extremely competent. Perhaps most telling of all, when we weeks later (and long after payment) discovered during subsequent landscaping work that one of the stumps had not been ground fully, Bam had the grinder back out first thing the next morning to fix. Thankful to Bam and Jon to providing me a stellar experience that exceeded my expectations. Have already engaged to use again and referred to several neighbors. Very, very happy/pleased.

We had 7 different estimates for the removal of 6 trees from our backyard.  Bam Tree was not the cheapest, but Jon, the employee was very professional and knowledgeable. We felt good going with them, and scheduled the work. 
The workers arrived on time, and finished the job of cutting down the trees within 4 hours or so. 
I didn't hear back from the company for two days. Then the stump grinder showed up unannounced without a phone call, or even a knock on the front door. He went in my backyard and completed the job.  This is not a huge deal, but I do have two dogs that may have attacked him if they would've been out back.
Following all the work, I had a few issues with the cleanup and damage that had occurred to my yard.  I know taking out 6 trees is never going to be cut and dry (pun not intended), but I was told by Bam Tree, and this was one reason we went with them, that it would look like they were never even there after the job was complete. 
I took pictures of my yard and emailed Jon, thanking him for the work done, but also bringing the damage to his attention, since he was not the person that actually performed the work.  I mentioned I would appreciate a 10% discount on our original agreed price of $2000 since I now have to spend money fixing the damage left by the workers that was not normal and expected. 
I did not ever hear back from Jon. I called Bam Tree 3 times afterwards. Twice, I spoke with the lady that answered the phone and she told me she would have Jon call me.  He never did. I went ahead and called back to pay.  
They performed the job, and did a fine job at that. But there was absolutely no service after the sale. And that is where the true professionals shine. Anyone can come out to sell you something. But how do they react to any issues that arrive? And whether they feel they are in the right or not, how do they make their customers satisfied?       
I see Bam Tree has a lot of positive reviews on Angie's List.  I wish I could write one as well. If Jon, or someone at Bam Tree would've at least returned a phone call, I may have felt differently about the whole thing.   $200 is not going to make or break me. I'll pay what I agree to.  But Bam Tree just lost future referrals from me, which could be in the thousands for them.

They were on time and brought a full crew.  The work was well done.  I just thought it was a bit pricey at $750, since this same company removed three (larger) pine trees for me in 2011 and it was only $500 for the three, including grinding two of the three stumps.

It went well, although much more than anticipated in time and use of a crane which was not expected.  All in all, I believe (from beginning to end of two-day job) there were more than 10 people involved and the workers were exceptional.  I took pictures but can't include in this right now.  I am more than satisfied with the company and, in particular, the owner and Susie (in the office).

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