Smallscapes of Atlanta

Mr. Small left me in a really bad position: He came out twice for my regularly scheduled service but failed to show or even to contact me regarding the third. When I reached out to him he stated he was behind due to weather and promised to be out in 3 days. He still did not come or contact me and now does not even respond to my inquiries. Mr. Small pressed me for a review after only the first service, and I told him I would be glad to submit a review following the third service appointment as is my usual practice for ongoing work in order to be able to give a fair report. Now, my property is so overgrown having been promised he was coming that estimates I have obtained to restore are 3 times the price I was paying for regular basic maintenance--money I don't have. I even paid Mr. Small more than the agreed upon amount for his first two visits in an effort to show my appreciation, and he was aware that I was living without air conditioning in order to be able to pay for his services, so I don't understand why he would put me in this position of now having to pay 3 times more due to excessive overgrowth. I chose Mr. Small largely based on the multiple positive reviews and realize that by submitting a negative review I run the risk of being viewed as the 'one person you just can't please', but I just felt a strong need to relate what happened to me in all honesty. I totally understand if for whatever reason any person/business is no longer able to perform as agreed, but what I don't understand is not communicating about it, especially so that I could secure another service before having to pay extra. I am bothered the most because I just don't understand why Mr. Small would do this after promising that he would not let me down. It was not just creating a financial hardship, but personally hurtful.