RELIANCE HEATING & AIR

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very well - my wife was pleased

That worked out very well for me.

unknown

unknown

We've had them for about 3 of 4, maybe even 5. We run a maintenance contract with them. They come out and do regular checkups. They've done a lot of installation work. We're very happy with them. Their price is right. They've done quality work. They've sorted out the mess that was left by the last provider we used. They seem to have very professional people working there which are not true of our former company.

They were very good. It is probably not adequate pressure everywhere but it wasn't their fault because we didn't want to add a second zone so they did their jobs well. John, the gentleman that my parents knew very well, he did their house many, many years ago. I called him and he was super nice and very thorough and just willing to go above and beyond. It was a long story but we ended up having to move out of the house in 2013 and he was super flexible to the point where he came 3 nights in a row to turn on our gas because the gas company was not coming out. He kept coming out to make sure we had heat that night and then coming in the morning to shut it off.
The whole company is just very honorable and they are true to their word. I think that their price is fair. It is certainly not the cheapest but it is reasonable. I would use them again without a doubt and I would recommend them to anybody.

Great! Very professional and courteous!

The overall experience for past two years has been sub par compared to
prior years. I am currently reviewing other companies on Angie List and
will replace reliance as my maintenance service provider shortly.

The installation was done on a date convenient with us and scheduled within two weeks. The technicians were punctual and finished their installation in the time estimated. The furnace has been in operation steadily since installation, and we are very satisfied with the operation. The old units were taken away and the areas inside and outside our home were completely cleaned of any materials.

It has been a nightmare. During installation the crew left me without heat during one of the coldest nights of the year. I have had almost constant problems with the a/c. In early May the upstairs a/c quit. When the tech came to fix it he said the furnace was somehow "tripping" the a/c and making it quit. He came 3 times and never could get it running so he finally disconnected the furnace (so the a/c would run) and said he would have to get a factory rep to come look at it. That was over 3 months ago and no one has returned to fix my furnace even though I have made several calls to them. They keep promising to come out and fix it but they never do.

They keep everything up to date. They inform us when we need new parts. We have never had a problem with them. They are very easy to get out here when we need them to.

Coldest night of the season, I turned on the heat and got nothing. Called the 24 hour number and was walked through some basic troubleshooting. Once it was determined that a tech would need to come out, I was told that someone would contact me between 8 and 9 the next morning. At 8:01 I got a call from the help desk and an appointment was made for the same day between 12 Noon and 6 PM. I was also told that when the tech was about an hour out he would give me a call. Technician Jeff ran some basic checks and changed out a capacitor. The tech that came out also checked the condition of my ducts and re-hung and re-taped some shoddy installation work.

They did an exceptional job installing the A/C units. They were very professional and knew what they were doing. I would recommend this company to others because they are very prompt and overall I think they are a very good company.

Reliance is a good company. I do not remember having any complaints about them. My system has been working very well. They were pretty personable. I wish their prices were lower because this was a huge expense. When I compared their rates to those of other companies, they were still one of the least costly places around. I paid over five thousand dollars for this job. I do not care to elaborate beyond that.

VERY PROFESSIONAL AND ON TIME

PROFESSIONAL