Metro Mechanical Inc

I've been with them 4 or 5 years. I keep using them because of loyalty. I've never had any major problems with them. Like I said, punctuality and thoroughness. I thing communication could be better. Sometimes I have to call them for maintenance.

I decided to use them because my upstairs A/C unit was not performing as well as it had in the past.  Based on Steve's inspection I need to replace the Contators, Capacitors and refill the refrigerant for my upstairs unit.  I opted to only get the refrigerant refilled for this visit because I didn't want to spent $1,000 for all of the repairs.  I could tell an immediate difference in my upstairs A/C so I believe the refrigerant did the trick this time around.
Also, Steve tried to sell me their Preventative Maintenance Plan which would be $275 for 2 A/C units.  This includes 2 visits and 10% discount on everything as well as other discounts for parts.
As they are Home Depot service provider and have good reviews on Angie's List I will use them again in the future to have all the work done in the fall or definitely by next Spring.  Steve was professional and did a good job of explaining everything.

They're pretty reasonable to me.  I used them since I bought the home.  They installed the units in my house that's why I dealt with them.  They're good.

The HVAC unit on the downstairs area was not working properly, as the auxiliary heat was staying on most of the time. I called metro mechanical, who I have used before and explained what the unit was doing. The person who answered the phone was very helpful, and most willing to help me. There was not a opening at that time for the same day, however,she said if there was a cancellation she would call me back. Within 1 hour she called back, and we had a appointment for that day. She gave me a estimated service time and the area the tech was coming from. The service tech arrived within 10 minutes of the time that was given. Now you just can't ask for any better service than that. I recognized the tech who was Steve, which had last performed  work on both units in May of 2013. Steve is a very knowledgeable man in the hvac service. I explained to him what the unit was doing, and I even learned some things I didn't even know. What great customer service. Steve checked out the unit and pointed out to me the contactor was burnt. It was quiet evident this had to be replaced after 11 years of service.He had one in his truck and replaced it. . I am well pleased with Steve as a service tech, and also the whole company, as they go well above the call of duty. I must also say, the ladies who answered my calls, are very pleasing to talk with, and are a great asset to the company they work for. If you are looking for a great HVAC company, then Metro Mechanical would be one to call .

The heating and air/conditioning unit was originally installed by Universal Heating and Air (located in the metro Atlanta area).  The original installation was done on 8/17/2010.  This is an upstairs unit.  When the air was turned on in early May it ran for one day then stopped.  I called Universal out and they said that there was a leak in the A/C coil and the the fan motor for the outside unit also needed to be replaced.  Both the fan unit and the A/C coil were covered under warranty by Rheem but not the labor charges.  Universal wanted $139 to replace the fan motor and $850 to replace the A/C coil.  They charged me $286 for the service call which included a recharge of Pureon to keep the unit running for a few days.  Because of the high labor charge, I decided to get another quote.  Metro Mechanical replaced the coil for $405 and told me that there was nothing wrong with the fan motor.  Needless to say, I will never use Universal again.  I purchased the unit through Home Depot and they no longer use Universal as their HVAC contractor, they now use Metro Mechanical. 

It was easy to schedule, the guy was very professional, and from the time that I was in contact with them, it only took 1 business day for them to come out. They were punctual as well. I would recommend them.

Metro Mechanical installed unstairs and downstairs Rheem Heat Pump units for my home in 2011. I had issues with the upstairs unit and the Manager Keith said they would not stop until they knew I was completely satisfied and the unit was operating as it should. Even though they had to make several trips out to my home, they were always prompt and courteous and as the manager told me, they did not stop until they knew the unit was working as it should and I was a happy customer. Great company to work with. Excellent Staff!!!

They were very professional, answered my questions and did not try to push anything on me. Good follow up team as well; overall, very good experience.

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AWESOME!! READ ABOVE!

It went great!  The Service Tech was timely, Professional and Courteous.  He did not charge me to change out my filters as they told me they would not for the first service call after installing two new Rheem Heat Pumps in my home last Summer.

They were very good, I was very pleased.

We've been using the company for around 7 years. They did timely (on our part) heating and air checks.  While doing remodeling on our house, our remodeler noticed that the duct connecting the furnace to the other pipes was badly corroded, and was therefore leaking carbon monoxide into our air. He checked the other ipes around the main one, and they were also badly cooroded.   I asked the remodler, and then followed it up by asking other remodelers (showing them the pipe, which has holes in it spanning approx 6-8") how long it would take for the pipe to corode that badly. They all said around 2-5 years.  To be sure that wasn't the only problem, our remodler went on the roof to check the chimney.  He found that the chimney cap was totally shredded, the chimney pipe cororoded and filled with leaves.  This is, of course, and incrieble fire hazard.  The remodeler was asked to fix the furnace pipe, and chimney pipe.  We were in an emergency situation.  The technician was coming the next day, so I told the remodler to leave the chimney cap off, as I felt the company would replace the cap, it was not supposed to rain, and my family was out of danger.

We've had the same tech for most of this time.  He himself admitted that he never went on the roof to check the chimney cap or the pipe from the top.  The first time I talked with the supervisor he was very nice and said that he would pay for the repairs, as they were obvioulsy caused by his company (his words).  The econd time I spoke with the supervisor he was a different person.  He refused to pay for anything, said he wasn't going to pay some "trumped up charge" (whch, of course speaks to my own ethics), blamed the remodler, said he wasn't going to pay for an incomplete job because the cap was left of, altho I repeated over and over that I TOLD our remodler to leave the cap off. He said that if the job wasn't done up to code he wouldn't pay, that the code had changed and now required a double-lined pipe.  Upon checking with the tech (when he put on the cap that same day), our remodler, and the online code, I discovered that he had lied, that the pipe, as it was an outdoor pipe, could be replaced with the same type (single-lined).  The tech also said that there was nothing wrong with the chimney.  When I pointed all of this out to the supervisor, he said that I had missed his pont entirely, he was concerned FOR OUR WELFARE!  Excuse me?  The company left my house in this state and YOU ARE CONCERNED FOR OUR WELFARE????  After screaming at me on the phone for 30 minutes that he wasn't ging to pay for the repairs.  Me thinks he was trying to get out of his lie about the code.  Of course the supervisor was nice enough to offer to change the chimney pipe to a double-lined one, at our expense.  Further, there is dirt in the fan in the furnace (of course, it was open to the sky-he didn't tell me that, a slug could figure it out).  Cleaning it would cost $125.  I'm not asking for the company to clean the fan. Trust me.

I have both telephone conversations with the supervisor on tape, as well as the saved emails sent back and forth.  While I did not tell the supervisor I was taping him, so therefore they are not admissable in court (my husband is a lawyer), they do provide interesting listening for licensing boards, the BBB, certifying institutions, and any other organization that I can report this company to if they do not pay for the repairs.  That is all I am asking for:  the cost of the repairs.  I told the supervisor clearly that my next move would depend on what he did.  This man yelled at me, lied to me, and generally acted harrassed and as if I was a stupid person who, even at that point, would take both his word and his abuse (you can here him yelling on the second tape)  My husband also  is not a stupid man.  I had several licensed people look at all of the damaged pipes.  I also spoke with other licenced people about the furnace, the fan, and the chimney.  They all agreed, and stated they would give me written statements which I could provide to licensing boards.

Again, all I want is the cost of the repairs.  The company actually owes me money as the technician did not do complete checks.  I am not asking for that.  We were placed in an emergency situation, and so had to pay for a competent person to do the repairs quickly.  Robert Crochet has done all of the beautiful remodeling in our 1957 house, including all of the new plumbing, heating, and electrical.  We've lived in our house for over 15 years.  The only problems we have had with our heating are those caused by Metro.

I will not communicate with the supervisor again, except through either Angie's list or the BBB.  I don't like to be spoken to like that, and I certainly don't lke to be lied to.

They are wonderful.  They are always on time and they will work with you to find the best price.  They didn't have to give me the service contract that day so my service call was included for that day. They came out the same day.

We got their name from another store. The man came out and he was very knowledgeable, looked at everything and presented different things to us. We were impressed so a few days later they did the work. The workmen seemed to be pretty good, they were friendly and they didn't make a mess or anything. They were well dressed in their uniforms and professional. They put everything in and everything seemed to be going fine. The only thing was that we had a questions about the thermostat working right. I emailed the man who sold it to us, which is one of the owners, I had some other questions, too that I asked at that time. He answered all my other questions, but never mentioned the thermostat. So I emailed him a few weeks later and still haven't gotten answer about the thermostat. Everything was fine except that, I realize it's a busy time for them but we did spend a lot of money with them too. We haven't called yet and we need to do that. Also, we were told someone would be out to check everything and they never did, so we mentioned that too. I thought the price was high and my husband thinks it was reasonable, but we did get a good unit.

The one in the area was great. They sent a technician out and he was wonderful. He tried to resolve it and he did. They were very professional and quick to service.

The gentleman was really polite, and he was excellent on answering all of the questions that I asked. His quality of work is great, his price was not bad, and I would recommend him to others.